The Hyatt Zilara is vacationing in heaven with the outstanding amenities and customer service of the staff. We stayed for 10 days and the hotel has a lot of variety with many different restaurants and activities. The resort is beautiful and very well maintained. The staff's customer service was outstanding especially Fernando Antuez (Beach Butler). He was able to get us reservations in the Asian restaurant, for the Hibatchi, when no one else could for my birthday (Feb. 20th). He made sure all of our needs were taken care of and made us feel like family! Also, Adrain Maya was our waiter on the beach and by the poolside. He is a wonderful server and protected us from the beach vendors. Julio and Magic were outstanding as the entertainment personnel, they continually made us laugh!
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort