First off let me say that this wasn't our first time to Cancun or traveling, so we had a lot to compare for the price. The price point is perfect for what you get at this resort.
From the moment we checked in until the moment we checked out we were treated with such professional friendly hard working staff.
Roxana Mota checked us in with a smile and was very informative about the resort and information we requested.
Our maid staff which was Olga Garcia did an Excellent job even when we were in the room. She was very efficient and precise in placing everything perfect in the room. She even decorated the bed with rose petals and swans.
The beach Butler Fernando Antunez was amazing and friendly, we spent a lot of time talking with him about the hotel and weather beach and economy. He provided excellent service and is very hard working to please you in any way you requested.
Our pool waiters Catalino, Miriam, and Daysi were pleasant smiling and very quick with service.
We felt so welcome in our swim up pool, it was heaven on earth.
Our couples massage was no less that perfect and professional. my husband and I were treated by Carmen and Sam.
The restaurants had great food and the buffet had great food as well.
The beach was clean and had private cabanas and beach butlers.
The pools were amazing as well
The hotel was clean
the nightly entertainment was fun for everyone.
What an amazing staff throughout this resort. we will return again in the near future.
Thank you for an amazing vacation Zilara Staff. we wish you health and happiness
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Agoda, Travelocity, getaroom.com, Despegar.com, Priceline, TripOnline SA, Odigeo and Tingo so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort