I went with a group of my friends and had a wonderful time. The pros: Great pool area overlooking the amazing beach. (Also, there are lifeguards on this beach that take their job seriously) All rooms are oceanfront. The service and friendliness of the staff is by far the best I have ever experienced in Cancun or anywhere else I have ever been for that matter. It all started with our concierge Escobar taking care of our group. He was fantastic and full of information to make our stay even better at the Hyatt Zilara. At the pool, Francisco and Marcos spoiled us by always making sure we had water/drinks. The rooms were very clean and spacious and the beds were very comfortable. At check in, we got to pick the kind of pillows we wanted. The nightly entertainment was also very good and never lasted over an hour. Cons: The only cons for me, and honestly it might be a pro for others, was that pool activities were really limited. I am in my 50's but would have loved someone bringing some life into the pool area (and, or beach area) with volleyball games, etc. Also, the music was terrible. In the mornings it was songs from the 50's and 60's, mid-morning the music was just okay and more of a pop music variety and the afternoon music was nasty. It featured singers like Nikki Minaj and her foul mouth. The same songs were repeated over and over again. That is easily fixed and the one time I complained about music, they immediately changed it. This truly is a wonderful place to stay though and I enjoyed the food at all of the restaurants. Also, the spa staff was very good and the facilities included a sauna, steam room, plunge pool, 2 large indoor Jacuzzis and one outdoor one. There were also some other specialized pools that were for specific muscle groups but I did not use any of these. This whole area can be used free of charge anytime during its open hours. I also found the fitness area to be very adequate. The wi-fi worked well in most locations and there was no additional charge for that either. We were a group of five women and we felt safe and taken care of at this resort at all times. We all enjoyed our stay very much!
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort