We have stayed at this Resort when it was under a different name and the Resort and Service were outstanding in the past. The Resort itself is still as beautiful as ever. It is sad that I had to drop my rating due to several issues that mostly revolved around Quality of Service. I was told I should receive an e-mail to fill out a survey after our stay, but still waiting for that to come. I wrote a 4 page document of some very specific situations we had the misfortune of having to deal with, that I never would have expected from this resort and we had never had in the past. Not sure what has happened, but hopefully they will correct many of the issues and we will again feel it deserves a 5 for a rating. This was our first visit to the resort since its name change and hoping if we give it a year or two things will improve and again be the great resort it once was. We experiences with Check-in & Check-out, room service, food, cleanliness and several other things. I know the Hyatt is a high quality chain and so was the Royal (Real Club). Could be they are still experience growing/changing pains that is causing the high quality of service we have had in the past, not be there during this recent trip.
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort