The Hyatt Zilara is a beautiful’ resort, the service is excellent and the staff is very friendly and helpful.
The check-in staff was very nice but not so helpful. She made reservations for us for a week in the Chef's table
and not told us that Maria Mari and Chefs Plate will be closed during our stay.
Serious failure of Management, two favorite places to eat closed at the same time.
But we never went hungry. Excellent service and the food we had was delicious, enough choices to make everyone happy.
I’m a whiskey - cognac drinker. Good choice Martell VSOP, Courvoisier VSOP and sometimes Privilege, definitely not watered down.
Pools and Beach fantastic. The service outside was excellent!
The room was very nice as well (#732 Corner Ocean front Suite). The beds were too soft for my taste.
On a negative note, we complained 2x early (1am-4am) on that it sounded like the people above us kept moving furniture around in their room,
this could really be annoying!!!!
The entertainment crews were awesome, nightly shows, all in all we had mostly-positive experiences.
In my opinion the Royal was better than the Hyatt Zilara, the food used to be better.
Maybe this place will be five stars someday, but it's not now.
Would I recommend it - sure, with a few ifs
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort