My husband and I spent our 15th wedding anniversary at The Hyatt Zilara in June. We booked this vacation when the hotel was The Royal. The Royal was highly recommended by family and friends, however we almost rescheduled with another resort when the Trip Advisor rating went from #6 to #62. I am so glad we didn't! This resort is absolutely stunning.....pictures really do not do it justice. We had private transfer from the airport to the resort. We were greeted and promptly put in a cool SUV with cold towels and bottled water. Twenty short minutes later, we arrived in Paradise. From the moment we stepped out of the SUV, we were warmly greeted by the staff and walked over to the Romance Concierge, Escobar. He was so very helpful, arranging two spa appointments and taking care of any special needs we had. We were so fortunate, our Swim-Up Suite was available, so no waiting until 3 PM to get into our room. Escobar walked us to our room and was sweet enough to offer to take our photo outside our door. Small touches make a big difference.
Our Swim-Up Suite was spacious, clean, and well stocked with toiletries, hangers, and mini bar. Our view was amazing. I was a little concerns with being on the 1st floor, however, we had an amazing view of the beach and turquoise water. Our room was cleaned twice a day. Always spotless.
We had breakfast every morning at Spice. Daniel was our server on our 1st day. He was so amazing that we asked for his section every morning. He knew exactly what we wanted before we even sat down, and a few mornings, our drinks and some food were waiting for us. He is a Gem!! Love Daniel!! He is an asset! Dinner and lunch were mainly spent at Pellicano's. We loved having lunch/dinner outside with a perfect view of the ocean. Omar won us over on Day 1. Requested him every day. Absolutely no complaints with the food. It was very good.
All drinks were excellent and I believe we tried them all!!!! Swim-up bar was excellent!! Pool service to our Swim-Up Suite was hit and miss. Moises kept them coming all day the 1st and 4th day. Wendy and Elosia kept them coming on days 2 and 5. We saw the guys with the frozen treats at the main pool, but they never came to our swim-up pool. We had a guy come by twice during our 7 day stay to clean our sunglasses. These guys mainly stayed at the main pool and didn't come to suites 101-108. It's a small thing, but with it being our first time there and having read all about this awesome service, I was a bit disappointed. In the grand scheme of things, it certainly didn't ruin our trip.
On our last day, we were waiting for our private transfer back to the airport and reality in the 24 hour lounge. Elosia saw us in there and she came in to give us goodbye hugs!! How sweet! The staff really are friendly and helpful and work their butts off. Tips are included, but we tipped everyone who helped us. They are well deserved.
Special thanks to Escobar, Omar, Daniel, Wendy, Elosia, and Tammy in the spa. Enjoyed every second of it and we will be back. Highly recommend this Resort to everyone....you will NOT be disappointed!
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort