We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best Entertainment Team” 4 of 5 stars
Review of Hyatt Zilara Cancun

Save Saved
You added Hyatt Zilara Cancun to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hyatt Zilara Cancun
4.5 of 5 Resort (All-Inclusive)   |   Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #9 of 174 hotels in Cancun
Columbus, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
“Best Entertainment Team”
4 of 5 stars Reviewed yesterday NEW

We just got back from an amazing vacation at Hyatt Zilara, the property was amazing and our room was gorgeous. The beach is one of the most beautiful beaches I have ever seen. The food at Spice was amazing!!! David who was part of the entertainment staff was one of the reason we will be going back to this resort he kept us entertain all day with volleyball and bike tours, and such a nice guy.

Room Tip: Rooms on the higher floors have the best views.
See more room tips
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

802 people have reviewed this hotel

Traveler rating
    548
    156
    62
    19
    17
See reviews for
101
484
7
14
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Aberdeen Scotland
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

Booked our vacation 2013 just before the news broke regards the take over from Hyatt Hotels. Many months in a panic as to would this be as good as our last visit when it was The Royal....What a waste of energy panicking.

Upon arrival were greeted by Soloman with cool towels and a welcome drink. Soloman wasn't there when we visited in 2011 and he really makes the effort to greet you when he see's you in the lobby. Our daughters loved Soloman. Please send our regards to him.

We were having a renewal of vows whilst at Zilara so I had been in touch with the wedding
coordinator Paty. All our arrangements were made to the highest standard and our day went perfect. Went to the beach party after our photographs and had a blast.

Food and drinks are plentiful at Hyatt Zilara and of excellent quality. One thing we noticed on this trip was the steaks were better than before. Asiana for lunch was amazing. I think people forget that its open at lunch time too. Didn't have a 'bad' meal whilst we were there.

Guadalupe is still there and remembered us when she saw us. Jose at the pool bar was great too. In fact all there was not one member of staff who I felt didn't go out of their way to make our vacation memorable.
Will defiantly be back.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, California
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Hyatt Zilara is the best hotel I’ve ever stayed in Cancun. Our family stayed for one week and enjoyed every second of it. The different types of restaurants including the fine dinings and the buffet were great, especially for an all-inclusive resort. The gym was always clean and fresh. Our family signed up for the daily Stott Pilates training with Instructor Martha Ramirez. Instructor Ramirez was always sweet and made the class very enjoyable. Thank you Instructor Ramirez☺. Another unforgettable experience was being able to use the gym at the Gran Caribe Real resort (sister hotel of the Hyatt Zilara) next door. I would like to take this opportunity to thank Mr. Francisco Ramos from the Gran Caribe Real Resort Gym for all the wonderful intensive workouts. Even though some of the classes were considered private lessons because no one else signed up, Mr. Ramos still taught his heart out. He was so friendly, supportive, helpful, and was a tremendous motivator. Once again, thank you Mr. Ramos for keeping me in shape during my vacation. Overall, the Hyatt Zilara/Gran Caribe Real was great! All the staff was exceptional! They all are prompt in fulfilling all our requests. Thank you for a great vacation!

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dupont, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 days ago NEW

This review is a little past due, but I just love this hotel so much that I had to come back and write a review and give credit where credit is due. My husband and I stayed here a while ago for a VERY late honeymoon due to back to back overseas work. Then it was called the Royal Inn Cancun.

ARRIVAL/ CHECK IN/ ROOM; We arrived and were taken back by how beautiful the lobby was, we were greeted with champagne and it was very good. It took a while for us to get checked in and they were out of rooms when we got there ( I am not sure how that happened especially since we booked out vacation about 7-8 months out), but anyhow we had to spend one night at their sister hotel right next door they gave us a beautiful suite which was way too big for us, but were not complaining. The next day we packed up and went back across the street to our hotel. To accommodate us again we were given an upgraded suite which when we got it had a very pretty dove arrangement on the bed with flowers and a piece of wedding cake on the table that said enjoy your honeymoon. The in room bar was great it had a good selection of alcohol I didn't drink from it, but my husband did and he had a great time. Our room faced the beach so we could get up in the morning and put on our robs (which were very comfortable) and just sit outside and sip coffee or have a morning drink. The bathroom was very nice as well very spacious shower.

FOOD: The most important part the food, the food here was EXCELLENT I loved every restaurant that we ate at in this hotel. The pelican ( I believe that's the name) was my favorite. The morning buffet was the best and had different foods everyday a small portion of the food was the same, but that was like your bacon, eggs, pancakes, waffles, things of that nature. We also enjoyed the Chefs dinning you go downstairs and have dinner with a random group of people (which we really enjoyed everyone in our group was so nice), and the Chef did a great job preparing our food. My husband didn't like it as much he would have rather had the salmon (which was made for another couple who could not partake in the food that was served due to food allergies). The drinks were good not the best I ever had, but they were good and not cheap alcohol just seemed like they were stingy with the alcohol at times. We enjoyed the cafe as well we ate plenty of pastries from there and enjoyed the coffee.

POOL: that pool was amazing it's an adults only hotel so you don't have to worry about little kids running around or yelling or splashing and making to much noise.

BEACH: The beach water was BEAUTIFUL and you could actually get in the water, not like the water in Cabo at the RUI Santa Fe. We really didn't spend much time on the beach :-(, we did a lot of attractions, which we later regretted that we did one everyday which made our time there go by too fast.

NIGHTLIFE: We enjoyed going into the city and going out at night we partied at the clubs and had a great time. The taxi drivers take you right to the heart of the town to party and gave good advice of where to go based on what you like.

Long story short this is a fabulous place to say if you just want to go with your significant other, or a group of couples. We loved that is was adults only, and no we didn't see any inappropriate things either with it being adults only.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Providence, New Jersey, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This by far is the best adult vacation me and my beau have been on. I highly recommend the swim-up suite which was amazing. The food all around is excellent. The room is beautiful. We had a wonderful housekeeper, Olivia who brought us whatever we needed including fresh bathrobes daily.
I had a perfect hot stone massage by Perla at the spa. The food at the restaurants were gourmet and super yummy. The music was fabulous by the pool. The shows were A1. We had a wonderful vacation! I highly recommend this place if you are looking to get away with your special someone.

Room Tip: We highly recommend the swim-up suites. How perfect to be able to step out of your room off of your...
See more room tips
  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Schwenksville, Pennsylvania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This is our 7th vacation to Cancun and this resort is by far the best we've ever stayed at. From the time we arrived our family of 4 has been catered to personally without being charged extra. David at the pool side has gone out of his way to make us feel special. He even took us on a personal bike tour. He is such a hard worker, along with Frankie, Evian and all the staff we encountered. I'm already making a list of names and plan to write another review when we get home. I have never wrote a review (whether good or bad) about a vacation, but this hotel and staff are truly wonderful. Keep up the good work, and I know we'll be back.

Room Tip: All views are beach front, you cannot go wrong
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, 2 days ago
Dear Robert M,

Thank you very much for allowing us the privilege of hosting you and your family for your well-deserved vacation and for taking time out of your vacation to write this review.

We are truly thrilled to know you are having an excellent time and especially enjoy the fun activities and personalized service.

Thank you very much for recognizing our valued associates such as David, Frankie and Evian and be assured we will share your kind words with them.

Please know we will make sure you continue enjoy the remainder of your stay at its fullest!

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 3 days ago NEW

This hotel is absolutely amazing. They have many hotel activities for people to do. The events coordinator David really showed us a good time. He made us play volleyball and we got to play bocce ball on the Sands I really enjoyed staying here and I think it's perfect for families of 18 and older. I would definitely come here again.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alfonso J, Director General at Hyatt Zilara Cancun, responded to this review, 2 days ago
Dear Catacombs,

It was a pleasure to have you as our guests and we are excited to know that you had a great vacation and especially enjoyed the fun activities with our Sports & Entertainment team including David.

Be assured we will share your kind words with him and all our associates who will certainly be proud to know they positively influenced your experience.

Thank you very much for your feedback and we cannot wait to welcome you back to Hyatt Zilara Cancun during your next Cancun vacation.

Sincerely,

Alfonso Jarquin
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hyatt Zilara Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Zilara Cancun

Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico (Formerly The Royal)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Cancun
#7 Spa Hotel in Cancun
#8 Family Hotel in Cancun
#9 Luxury Hotel in Cancun
#9 On the Beach Hotel in Cancun
#9 Business Hotel in Cancun
#9 Top resorts Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Hyatt Zilara Cancun 4.5*
Official Description (provided by the hotel):
Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Agoda, Booking.com, Hotels.com, Travelocity, Tingo, HotelsClick, Despegar.com, Priceline, BookingOdigeoWL and Venere so you can book your Hyatt Zilara Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Royal In Cancun Hotel Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort

Owners: What's your side of the story?

If you own or manage Hyatt Zilara Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.