This will be a long review. I wanted to give you our experience during the switch. Also to talk about the construction that has started.
Stayed at The Royal / Hyatt right in the middle of the transition. We knew weeks before our arrival that the Hyatt switch was happening during our stay.
In the past we've stayed at The Royal Playa del Carmen, 3 times. Decided to try Cancun for our 20th anniversary.
Check-in / first impressions:
First day with check-in was great! We stayed in a Presidential Suite, checked in on-line. Arrived at the resort and was immediately given champagne and escorted to our concierge Jessica. She was amazing, took care of any reservations we needed: romantic beach dinner, massages in our room, dinner reservations. Unfortunately she wasn't around after the switch and no one staffed the concierge desk. No problems with timeshare the whole trip!
The staff was amazing the whole stay: bar staff, pool staff, restaurant staff. Amazing location, on the beach, lots on walking on the beach.
Our rooms was kept up nice, but no towel animals. My wife was disappointed. The turndown service was nice, but left Hershey kisses on our pillows. Was expecting some nice mexican chocolate. Tip: If you want to use your spa tub, fill it with hot water, run the jets, add some shower gel... and then drain. Use the next day after housekeeping cleans the tub. A lot of people complain about brown scum coming from the jets, this way it'll clean our the jets.
Pelicanos (The Royal): Loved it for lunch. Great burgers, taco station, soup.
Pelicanos (Hyatt): Menu changed to mexican, liked The Royal menu better. Missed the taco station.
Spice (The Royal): went here for breakfast most mornings and a few lunches. A lot of choices. Great made to order omelets. Real orange juice.
Spice (Hyatt): still had the omelets, but reduced the number of other items offered. The food display changed too, fruit is now in large bowls was displayed nicer before. One huge disappointment in the powdered orange stuff they call orange juice. No butter around for toast, strange!
The Royal Coffee House: went here every morning. Changed a little with Hyatt, I think the Hyatt actually improved it.
Asiana: went here for dinner one night, teppanyaki one night and lunch twice. Didn't seem to change too much while there. The sushi wasn't good at all.
Chef's Plate: went one night, wasn't too impressed. Expecting something "special".
Maria Marie: went one night for dinner while it was The Royal. Had a great dinner. Didn't go back after the switch because so many people staying at the resort was saying it wasn't good as an italian menu.
Tapas: wasn't impressed with this place either.
In general throughout our stay: anything deep fried wasn't good, seemed very oily.
I haven't seen too many people talking about this. They were painting the exterior of the rooms facing the pool. This was a source of entertainment, some workers not wearing harnesses while hanging over the railings or standing on the railings! On the 8th floor there was a lot of construction going on. Installing fire sprinkler system on the hallway and renovated rooms. The construction didn't impact us because it was mostly 9am-5pm. Except one problem that lasted 3-4 days: before the workers left they varnished / polyurethane the woodwork. When we got back to out room at 5pm the room was filled with fumes. We complained many times and gave us an air purifier. Wasn't too happy about this!! I told my travel agent about it when we returned, they had no knowledge of any construction. I would think it's going to make it's way down from the 8th floor and will impact more guest: dust, noise, and strong fumes.
For the price we paid for 10 days I guess we expected better food. Also staying in a construction zone wasn't fun either.
I don't regret going, we always have a great time regardless where we go. Don't think I would return unless they greatly improve the food and wait until the construction is done.
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort