Stayed the week of 16-22 November 2013. Hotel had already changed to Hyatt. Had researched and read tons of reviews before booking through CheapCaribbean.com. We used the online registration and got the exact room we requested. The hotel is spotless and in a prime location. The corner suite is awesome as we had an ocean view and also a view of the lagoon so that we could see both sunrises and sunsets. The bed felt hard and a little used. Not the most comfortable bed. Ordered roomservice for breakfast almost every day and once for sandwiches. We weren't too impressed by the food but heard that the food may have changed a bit once Hyatt took over. Didn't eat at Maria Marie or the Chef's Plate as I don't enjoy long dinners. Wasn't impressed with food at Pelicanos either time we tried it. Asiana for show and another time for lunch. It was probably the best. The Spice buffet wasn't that great and ended up eating spaghetti there twice. The lobby bar is wonderful and a great meeting place. Manuel made sure to always stash a bottle of Crown Royal or Grey Goose for us. The Crown seemed precious. Hard to get a real Crown and Coke. Most times we'd end up with something like Black Velvet. Outback Steakhouse and Bubba Gump's are right across the street. Ate at Bubba Gump's for lunch one day. Took taxi down to flea market and will NOT do that again. Got taken, but that's my fault. Next time it's back to La Isla Mall. The price on the item is the price you pay. Service was wonderful and the staff was always hard at work. The property is gorgeous. Had a massage twice and highly recommend having a moonlight massage! The beach party on Tuesday night is a blast. We had a cabana with a loveseat and ottoman. Great music for once. That's something they can improve on is the music around the pool area. Didn't want to leave!
- Official Description (provided by the hotel):
- Welcome to Hyatt Zilara Cancun, an adults-only, all-inclusive resort (min. age 16), formerly THE Royal Cancun. Prominently located on the widest stretch of beach in the heart of Cancun’s Hotel Zone, Hyatt Zilara Cancun is an adults-only, all-suite, all inclusive resort where guests experience traditional Mexican warmth in an intimate yet casual setting.Our resort features spacious suites with breathtaking views of the Caribbean and offers world-class dining, an impressive array of upscale amenities, outstanding service from an attentive and thoughtful staff, and spectacular grounds and facilities.Hyatt Zilara Cancun offers a myriad of activities and conveniences including, sophisticated culinary options at six gourmet restaurants, rejuvenating treatments and services at The Spa– Cancun’s only ocean view spa – wine and spirits tastings, enhanced pool and beach butler service and more. ... more less
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- Also Known As:
- The Royal In Cancun Hotel Cancun
- The Royal Hotel Cancun
- Royal Hotel Cancun
- Royal Cancun Resort