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The Royal: Traveler Reviews

4.5 of 5
Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico
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The Royal
Ranked #5 of 171 hotels in Cancun
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3,797 reviews from our community

Traveler rating
    2,865
    575
    187
    89
    81
See reviews for
Families
290
 
Couples
2735
 
Solo
31
 
Business
35
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Harrisburg, Pennsylvania
1 review
4 helpful votes 4 helpful votes
“Paradise in January”
5 of 5 stars Reviewed February 13, 2013

I traveled to Cancun in early Jan 2013 with 5 girlfirends - for a four night stay at the Royal Cancun. I loved it. The hotel is clean, the staff is kind and helpful and the facilities are plentiful and the food is def five star. To me, it was like a place that my parents would have taken me to - high class, great food and plenty to do. It would be a great place for couples as they treat you right.

Room Tip: Top floors - best view.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Patti B about The Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solna, Sweden
1 review
3 helpful votes 3 helpful votes
“Room 320”
5 of 5 stars Reviewed February 13, 2013

Beautiful resort and great service from the staff. The rooms have high standard and the view from the balcony is wonderful. The breakfast on Spice was really good, Rapheal made the glases look like new and was really funny.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Sasa Z about The Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lincoln, Nebraska
1 review
4 helpful votes 4 helpful votes
“Winter Vacation”
5 of 5 stars Reviewed February 11, 2013

This was our 5th trip to Mexico and our 1st at The Royal and I will be back. This was the best place I have experienced in all my trips. The food was fabulous. We had the best experience at the El Mediterraneo. The wait staff was wonderful, We had Cruz, Richie, and Chief Ali. They all greeted us each morning for breakfast. Treated us very special they fixed us a special breakfast very morning. Made us feel like we were the only people in the restaurant. The bar staff was awesome also. We had a great trip. Every thing about this resort was top notch.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Eva W about The Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
iindianapolis
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
28 helpful votes 28 helpful votes
“Aaahh...going back again soon1”
5 of 5 stars Reviewed February 11, 2013

I'm so excited ... I'm going back to The Royal next Saturday. SO looking forward to this wonderful trip and seeing Ligia, Eloisa, Wendy, Guadaloupe, Luis, Daniel ... wonderful servers, beautiful resort!

The rooms are beautifully appointed, comfortable beds, excellent room service for the late night munchies, the water color is incredible -- and I do mean incredible! -- it looks fake. The color is bright aqua.

I've gone four years now with my best friend ... we've tried other places but The Royal is our favorite. We're very picky, and want to be pampered for this one week per year. The spa is beautiful and we go there daily, for a dip in the hot tub and sauna.

If you're looking for excellent service and wonderful accomodations, check out The Royal!

  • Stayed March 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SYdney
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
“Classy and Casual Luxury in Paradise setting”
5 of 5 stars Reviewed February 10, 2013

A friend and I visited for 4 nights after doing a two week tour of Mexico, and it was exactly what the doctor ordered. We visited during mid Jan 13 and the weather was great. The beach is beautiful, albeit a little choppy, but the pool is my preference, long and windy and not too full (although youll have to wake up super early to get a good deck chair).
The rooms are beautiful. They have that classy Spanish, White brown and blue colour scheme throughout the hotel. The rooms have canopy beds with netting above and theres even a spa bath in the corner of your room. My favourite though is the extra wash basin on the outside of the bathroom, so you can get ready without bothering your travel partner.
The staff are all very friendly, and there is always something to do. Shows are on every night, music at the pool, beach parties, tequila tasting, aqua aerobics etc. The food is quite good, and there are plenty of options. Its amazing how much trouble they go to everyday setting up the activities. It really is a professional set up. The location is great, and a short bus/taxi ride to the night life. The guests are very nice too. No one noisy and/or obnoxious.
Trust me, you definitely wont regret staying here. Theres really no need to leave the resort once you arrive.You might even feel special by the end of it.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask sydneyalleycat about The Royal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Royal Caribbean
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Additional Information about The Royal

Also Known As:
The Royal In Cancun Hotel
The Royal In Cancun Hotel Cancun
Royal Cancun
The Royal Hotel Cancun
Royal Hotel Cancun
Royal Cancun Resort
Address: Kukulkan Km 11.5 Hotel Zone, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Cancun
#4 Top resorts Hotels in Cancun
#4 On the Beach Hotels in Cancun
#5 Luxury Hotels in Cancun
#8 Family Hotels in Cancun
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Conveniently located next to the New Gran Caribe Real Cancun in the heart of Cancun’s Hotel Zone, THE ROYAL is an Adults Only, all-suite, all-inclusive resort, combining outstanding facilities with exceptional amenities, where guests will experience a truly extraordinary escape. ... more   less 
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The Royal
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