My husband and I just finished our 5 night stay at ME in Cancun, Mexico. The hotel is really pretty and although I've traveled all over the world, I've never experienced a more accomodating and friendly waitstaff at a hotel. The food was incredible and it is situated in a great location.
However I will have to say that the front desk needs to be better staffed. There were only 2 people working when we checked in and checked out and the check out took over 15 minutes of waiting in line (and no one was concerned or appeared to be even aware which was even more disappointing.) We ended up missing our shuttle and when we asked the concierge for help he was rude and in the end didn't attempt to help. I also would suggest if you are buying a package deal, do NOT buy one that includes Best Day Travel in your "free round-trip transportation." They were late picking us up at the airport and then because we were a few minutes late due to our delay at the front desk, they took our bags out of the van, left without notifiying us (this happened in a total of 5 minutes) and then refused to send another shuttle (even though they're a large company in Cancun.)
Again, the hostesses, servers and bartenders are fantastic however something needs to be done about the front desk and the wait time in regards to serving customers. If you book ME be prepared to include at least 15-20 minutes in your check-in and check-out.
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- Also Known As:
- Me Cancun Hotel Cancun
- Me Resort Cancun
- Me Hotel Cancun