This is our second time in this hotel. My boyfriend and I stayed here from 03/21/13-03/28/13.We stayed in the Loft Suite on the 8th floor, Room 816, and it was worth every extra penny. We enjoyed very much the huge balcony, the Jacuzzi, and the room itself. We arrived early and stood in line to check in. Nice women came up to us and offered a private check-in. We went to the 10th floor and had sparkling Champaign and were notified of our accommodations. With the room upgrade we had a private check-in, bare-foot dinner, 20 minute massage (each), calls to our room of what restaurants we wish to eat, free photo shoot, and free room service. Even though we arrived early, our room was ready for us to settle.
The Level Manager Guillermo was amazing and was extremely accommodating. Every time he saw us, he would stop and ask us if he could do anything to make our stay better. Natalia, who is also on the 10th floor, is such a sweetheart. She would call us every night to ask what restaurant we wish to eat the following day. Also, I wanted to buy one of the white shirts that the employees wear and she tried very hard to get it for me. However, they stopped selling them.
The food variety was absolutely amazing. Our favorite was Hibachi and the chef there was excellent. He made our food tasty and delicious. We also enjoyed the Brazilian steak house where Carlos was our server. It was my boyfriend’s birthday and he did everything to make it perfect. He even sang for him, which was funny and cute. Every time we saw him, he would ask us how our stay is and where we are eating tonight. The Beach House was our lunch restaurant and we always requested Miguel. Miguel is the best waiter and would decorate our dishes and dessert with fruit and cookies. He would also make specialty drinks for me because I always wanted something different. Finally, Nedel was the best beach waiter. He would always bring two drinks at a time and two shots without request because he knew how we liked our drinks, nice and strong.
Overall, our vacation was amazing and if you decide to stay here, upgrade to the Level Suit. The extra perks that come with it are great and rewarding.
Thank you very much Guillermo, Natalia, Carlos, Miguel, and Nedel for making our vacation unforgettable.