Let me start off by saying that Cancun itself is one of the most beautiful places to visit and between the culture, people, food and surroundings it is bar none. I've been 10+ times and have always stayed at all-inclusive. However, this trip was special b/c it was our Honeymoon and I guess was really hoping to be wowed.
The trip started off on the wrong foot. First, 3 days prior to leaving I called to ensure they have a shuttle to and from the airport. When we got to the shuttle section, there was no ME Cancun shuttle...it was third parties and had to be booked in advance. Second, we were literally forced to upgrade to get an ocean view b/c they had 'sold' out of the room we booked. Third, the service is awful and we waited for breakfast at the Water Grill for literally 45 minutes when we told the waiter our food was under the heater for a good 20 minutes. Our shower looked like it had not been washed in a very long time, the pool bar is selective on who they want to serve and most of the staff is just not friendly. They literally have earplugs next to the bed b/c of the way they pump music into the place (and we are under 30).