Stayed 7 nights this past week at the ME. We are a young couple from NYC with high standards for service, dining and accommodations.
We paid top dollar to stay at the "Level". Can I honestly say it was worth the money? No, but had we not paid for the top service, we would this review most likely would have been a 1-star.
If you are not looking to book the Level, or pay top dollar for it, you can skip my review, because it may not apply to most of the other guests' overall opinions.
First off, the hotel is very well kept, though getting to be a bit dated. The grounds are immaculate and the beach is gorgeous.
We happened to stay on what seemed to be an off-week for the hotel, and there was probably only about 50% capacity. This was a huge plus in terms of spacing and service. We didnt have much of an issue with getting free bali beds by the pool or beach (all but 1 or 2 days) as we are usually up by 8am everyday.
The service was top notch, again probably due to the fact that the hotel wasn't too busy. As Level guests, we were treated every step of the way with a smile. We were shown to the preferential seating in restaurants. The waiters always had our glasses full.
The food is below average in our opinion. Breakfast buffet setup is pretty standard for All Inclusive hotels, and nothing to complain about. We never left hungry. Lunches were a bit of a disappointment. The menus at both beachhouse and water grill for lunch are nothing exciting and the food is pretty bland (water grill has decent pasta however for lunch). The snack grill by the pool for lunch is not very sanitary, but decent burgers / chicken sandwiches.
Dinners at Salt and Silk were a waste. Think Anna Kournikova, Very pretty but never wins.
They are both gorgeously decorated restaurants, but the food is bland and nothing to write home about. Silk was the better option of the two, but again Level guests, try the Teppanyaki once and head right for Water Grill.
And now to the only positive I have for dining at ME: The Water Grill: Secret Steak Menu. So, as Level guests, i knew we should be entitled to additional food options around the hotel, but none were ever offered. After a few nights of disappointing dining, I went to the Level Manager and requested to get every bit of detail as to what our package offers. While I was told that other restaurants dont offer anything special, Water Grill has a special Steak Menu, that is included for Level guests. And what do you know, the next night at dinner I asked for steaks, and our first meal became a Chataeubriand for 2, which was easily the size of an NFL regulation size football, and it was exceptional (for Mexico standards at least). The next nights we came back for NY Strip Steaks (again much better quality then i expected) and Ribeyes.
If not for these steaks (I was also treated to one for lunch on our last afternoon before departing, upon special request), our stay would have downright sucked.
What else can I say, nightlife was terrible, there was really only 1 party our entire stay, and noone was dancing. The drinks are more watered down then any place I have ever stayed in the Caribbean. I had a Black Label on the rocks one night, it tasted like Poland Spring.
ME Cancun is made for young, single people who look to come to a place where they can spend most of their time mingling with other singles, and in that regard, the hotel succeeds.
Other than that, only the steak menu is worth the money at this place...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Simon R
Report response as inappropriate
Thank you very much for having taken the time to write a review of your most recent stay with us. I greatly apreciate you kind words towards the cleanness and look and feel of the property. I am also glad you enjoyed the Total Experience at the Level. I apreciate your input toward our food and will definetely share your commentaries with our executive chef. I will also check that all restaurants have available the special menus for The Total Experience Guests. As for nightlfe I would like to share with you that we have we have different parties along the weekend starting on Thursdays with Mash up at Rose Bar Deck, folowed by ladies´night on Fridays with guest djps playing house and then on staurday we have our dj mixing up the latest hits with electronic music. During the day we have pool and beach parties on Friday, Saturday and Sunday. During the week it is true that we have a more laid back ambiance. We thank you again for your comments and we hope to host you back in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.