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“Not what I expected!” 2 of 5 stars
Review of ME Cancun

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ME Cancun
4.0 of 5 Resort   |   Boulevard Kukulkan, km. 12, Cancun 77500, Mexico   |  
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Ranked #32 of 177 Hotels in Cancun
Atlanta, Georgia
1 review
3 helpful votes 3 helpful votes
“Not what I expected!”
2 of 5 stars Reviewed January 6, 2013

We decided on the ME for a friends 40th Birthday/ NYE celebration. I was very disappointed. The food was terrible with the exception of breakfast. They advertise the Resort like it is very fancy etc.. ..but it really wasn't :-( I hated the fact that the first morning my husband went down to the beach(at 8 am)to get us chairs and ZERO were left!!! He finally found someone at the resort to get us cushion things to lay on( better then nothing I suppose)!!!! They advertised this BIG NYE party for months and it was AWFUL and very very disorganized. It was supposed to start at 10 pm(even if you stayed at the "all inclusive" resort it was an extra $100 plus per person) but they didn't let us in the party until 11:30pm and they NEVER announced it was midnight!!! The only good thing I can say about this hotel is the staff were pretty friendly( I even left my favorite Falcons tumbler with an employee b/c he loved it)!
This was our 5th trip to Cancun and decided to give this hotel a try BUT we won't be returning. I'm sorry to give such a bad review, I've been lots of places and have never left any kind of review(I'm not a picky person at all) but felt I needed to give my opinion about this hotel and hopefully help other travelers to pick a better place!! I've stayed at The Cancun Palace 3 times( heard its The Hard Rock now) and the GR Solaris once and had a great time and loved those resorts!!

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paolamelchor, Guest Relations Manager at ME Cancun, responded to this review, January 19, 2013
Dear Brittany D
I am truly sorry to read that you did not enjoy your stay with us. Your feedback is really important for us in order to be able to identify the possible areas of improvement and act consequently to make sure this does not happen again to you or to anyone else. I am sorry you found it difficult to get lounge chairs in the morning, it is true that during high season and the hotel is full people tend to go to the beach earlier, we tried accomodating everyone by bringing some cushiosn as well to the beach to lay on. We also offer lounge chairs and day beds by the main pool and day beds at the chill out zone which are complimentary as well, and we also offer at the beach club some other beds, these upon a rental fee or bottle service charge, which include privileges such as the personalized assistance of a pool concierge and waiter as well as a top menu to order food right from your bed. I am truly sorry to read you wont be staying again with us. We honestly hope you give us another chance in the future so we can change the impression left on you and gain you back as a customer.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (712)
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English first
Ottawa, Ontario
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 5, 2013

I travelled there last year and forgot to write a review. I have not a single bad thing to say about this resort. It was luxurious, amazing food, and a great party atmosphere.

If you're looking for your typical all-inclusive, this isn't it! It's fancy, there are no "forced" activities and you'll want to be ready to have a good time. I read a lot of complaints about noise, but I never had any issues. Our room was facing the pools/bars/beach and I never heard anything. I did appreciate that the rooms had ear plugs, but they weren't necessary in my opinion.

If you'd like to check out my pictures or read more about our trip, check out my blog Same Same, but Different here: http://lizzymcd.wordpress.com/2012/04/07/cancun2012/

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paolamelchor, Guest Relations Manager at ME Cancun, responded to this review, January 19, 2013
Dear LizzyMac
Thank you very much for the kind review!! We are simply happy to read you spent such an amazing time with us. Thank you for sharing with other travelers what the Me Experience is about! We hope to have you back soon!
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Toronto, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 5, 2013

Just got back from a week that included new years eve at Me Cancun, I want to start with the good stuff ! The property is quite compact and the restaurants, pools and beach are all a couple of minutes walk apart, The beach has an ever present life guard and that's not a bad thing as at least during our stay the undertow in front of the hotel was significant, a safer beach however was only 100 meters away. The food for an all inclusive was fairly good, the tasting menu at The Waterside (For the Boys) was good with lots of things wrapped in bacon !! Not a great selection for our non carnivore companions, Salt was an improvement and Silk undoubtedly the best of the lot, A previous review also mentioned the hidden away and rarely mentioned buffet, I can confirm that it does exist !!.

The next comments with the exception of ONE complaint are really more observations that would have made our trip more enjoyable (Not that it wasn't).

Complaint: Don't charge a $100.00 PP for a new years eve party that is supposed to start at 10 PM and at 10 PM change the entry time to 11.30 some of us do not do that well after midnight.

The hotel is tired, that is why the lighting is so low, take a flashlight for the restaurants.
The rooms need updating but for the price point are fairly descent
The Rose Bar should be avoided at all cost unless you are teetotal
Tipping the bar staff wont improve the speed of service or in anyway guarantee that there will be alcohol in your beverage of choice
On day one spend the $120.00 for the pool side cabana (includes a bottle of Vodka) Do not drink the vodka....for the rest of your stay add aforementioned vodka (substitute Vodka for your preferred beverage) to whatever you order from the bar and it will all be good
Why is it always the guys who have to get up before dawn to put the towels on the pool chairs...
Having to sign for everything (This is really an all inclusive hotel) is annoying and time consuming for all parties, I think they do it in the hope that by seeing the bill (No Charge) we will get a sense of value for our buck, for me that was not the case.
There are no balconies for most of the rooms with the exception of the ocean front suites
No activities available not even a volley ball court yet alone tennis. Oh there was a pool table
Do NOT Take kids here (we were child free) there is very little for them to do and way to few other kids for them to play with, Tag your it....

To conclude Me Cancun is tired and they need to spend money and update the decor, Its trying to be a South Beach hot spot and its NOT, Overall though I found Me Cancun to be comfortable (Beds were amazing) food was for the most part tasty and the staff friendly, overall we enjoyed our stay and returned to the snow relaxed and a few pounds heavier.

Room Tip: buy the Vodka
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paolamelchor, Guest Relations Manager at ME Cancun, responded to this review, January 19, 2013
Dear Julian S
Thank you for sharing your commentaries regarding your most recent experience at Me Cancun. each and every one of them is a great insight of the experience you lived and the possible areas of improvement there might be. I would like to start by sharing with you that lighting in the hotel is low to provide a mood of privacy. Bali beds are available at the beach club upon bottle service or rental fee, the choice of the bottle depends completely on what the client want to read, and botlles are chosen within a menu of bottles. I am sorry to read you were not satisfied with the vodka. I am also sorry to read you had to get up to reserve louge chairs on the beach. It is tru that during high season people tend to go to the beach earlier to book their beds. We ask our guests to sign their checks because we have plenty of services and benefits available upon an extra charge and we need to make sure that everything being charged to your room was actually authorized by you, I truly hope this was not too inconvenient. When it comes to activities, we have a fitness program which is included inyour complete me package and features, yoga, cardio, fit dance lessons, we also have a beach tennis court available on weekends. We truly hope to have the chance to host you again in the future to prove that our main commitment is with your satisfaction and that you are pleased with your experience.
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Washington DC, District of Columbia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 3, 2013

This hotel is clean, white, exclusive, excellent, sexy, erotic, fancy, elegant and all inclusive!!!!! Make sure you bring your nice sexy dresses for the night time! I took my whole family with me plus my 5 year old daughter. Even though they don't have any childcare, the place is so amazing that my daughter was enjoying the clear beach and had a great time sleeping on the white beds on the beach. The hotel is in a great spot, 5 minutes walking distance to an open mall and 2 minutes to a Mexican style mall.. The staff was very nice, the room is very clean, and i am a OCD person, so if you are looking for clean white sheets, great food, especially the breakfast which is À la carte, this hotel is for you. I have to tell you, this hotel is all about good looking people.. I will definitely come back...

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paolamelchor, Guest Relations Manager at ME Cancun, responded to this review, January 19, 2013
Dear Barney S
It is so encouraging to read such nice reviews as yours! We truly feel encouraged to keep up the good work. Thank you very much for sharing your experience with other travelers and for sharing what the Me Cancun is about! We look forward to hosting you back soon!
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Kittredge, Colorado, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 3, 2013

The good: The beach is gorgeous. White sandy beach and crystal waters.

The bad: The hotel is so bent on creating a "vibe" that it comes across as stuffy and pretentious.

Food is ok for an all inclusive; usually adequate, but they try to at least up the ante on presentation. Breakfast buffet is the best, but the other restaurants bored us after just a few days. I didn't want to have to get dressed up and make a reservation and endure slow service and tiny portions after the first day or so.

Rooms are great and probably the best thing about this place; comfortable, nice, and yes there are things you can pay "extra" for, but plenty on the "all inclusive" list too. Had no issues with music noise at ALL and that was a big concern of mine. (5th room floor) Comfy beds, ipod docks, Aveda toiletries, etc.

Don't come here if you're looking for a laid-back, Margaritaville-in-Mexico style resort. DO come here if you actually LIKE to dress up for dinner, want to stay at a place you can impress your girlfriend, come for a bachelor/bachelorette party, etc. It's like it's trying to be an A-List night-club with overnight accommodations, but just comes across as a that one rich kid we all knew in High School that had no personality but tried to throw parties where people would come, just because his house was nice.

I will gladly stick to a different style resort entirely where I can actually relax and not "dress to impress". (((yawn)))

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2013

Although it was NOT cheap, the stay was incredible. We loved the room and the smell of the lobby :) The infinity pool is amazing and also a great place to relax in. The beach is undoubtedly the clearest and very accessible from hotel. The food was okay, but would have been better if we hadn't missed breakfast every morning. The concierge was always very inviting and willing to help with all activity bookings. We recommend Xcaret and tulum :)

We will always stay here when in cancun as the service, clean/trendy feel, & atmosphere was amazing.

Room Tip: get a room with a VIEW
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Stayed November 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed January 3, 2013

During the Christmas holiday I stayed at 3 hotels during my stay in Mexico, Terracaribe Boutique Hotel, Oasis Sens Adult Oriented All Inclusive and Me by Melia (BEST)
Me Hotel:
Good- This hotel smells like a wonderful flower shop from the moment you walk in to the time you step into your bathroom to shower! Even the guest bathrooms in the lobby area are relaxing as your room bathroom.

Room- The room looks exactly like it does in the picture and the ocean view is amazing! The bathroom has surround sound so you can listen to the game, music, news, sports, awesome bonus!! The shower was walk-in with NO TUB!! The room was Clean, no hair found on floor or bed upon arrival! The room was stocked with water, sodas, beer, alcohol many of which was free. I liked the fact that Free water and M&M was awaiting me each day If you visits other all inclusive resorts you realize that snacks in your room at all is not included. The bed was so relaxing, pillows, bedding, slept like a baby!

Lobby, is like a chick, sexy art piece. The lighting is nice along with the computer networking area that allows guest easy internet access at anytime. Also Wi-Fi is available thought the hotel at a decent speed without needing a CODE!!
Food: was the worst part of my stay. This hotel should break away from the all inclusive and focus on being a great hotel which it’s on par to be. The drinks were watered down and didn’t taste like any drink I have ever had before. I took a swallow of what was supposed to be a Mai Tai and I had to spit it out. One would think going to Mexico you would have the best Margherita NOT the case at this hotel!! HORRIBLE!! I can’t find anything good to say about the drinks or food here and sadly to say I found hair in many of my dishes. I realized eating in Mexico that they do not adhere to the health code as the USA. No score card, hair nets or GLOVES is ever warned here. Most will say who cares your going for the beach, but you’re paying for FOOD AND DRINKS and some people like to EAT. I realized fast at this hotel that even the simple Mexican dishes are hard to find.

Service: Schduling appointments for restaurants are a joke!! The Salt restaurant was booked for the entire stay of my trip, each day I was told “sorry were completely booked”. The final night of my stay I was determined to eat something different so went right to the restaurant and requested a table! IT WORKED! The food in Salt was Okay, nothing to rave about but the menu has more seafood options I’m sure this is why they try to keep the appointments to a minimum.
Lastly, this hotel is perfect for SINGLES!! Not many kids at all and for me that’s a plus! Adults only!
I would definitely return to this hotel if the all inclusive meal plan is not mandatory. The hotel is a nice clean; chick place to stay but the food is less desirable.

  • Stayed December 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ME Cancun

Address: Boulevard Kukulkan, km. 12, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Business Hotel in Cancun
#22 Spa Hotel in Cancun
#26 Luxury Hotel in Cancun
#27 Top resorts Hotel in Cancun
#30 On the Beach Hotel in Cancun
#34 Romantic Hotel in Cancun
#39 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — ME Cancun 4*
Number of rooms: 448
Reservation Options:
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Also Known As:
Me Cancun Hotel Cancun
Me Resort Cancun
Me Hotel Cancun

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