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“Was okay...but we won't be returning back” 3 of 5 stars
Review of Great Parnassus Resort and Spa

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Great Parnassus Resort and Spa
3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulkan Km. 16.9 Lote 52-04 | Zona Hotelera, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #68 of 179 Hotels in Cancun
Hull, East Yorkshire
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Was okay...but we won't be returning back”
3 of 5 stars Reviewed September 14, 2011

Myself and boyfriend (both 23) stayed at the Great Parnassus in Aug, 2011. Our first impressions were good...the lobby looked extravagant and the rooms were lovely and of a decent size. The main pool area was large and there was never a shortage of sunbeds around it, although our first week was overrun by kids. We spent some time in the adult only pool area, but we found that too quiet so we spent most of our holiday using the sister hotel, The Golden Parnassus' facilities. The entertainment staff around the pool - Angel, Joaquin and George were fantastic and arranged activities such as beach volleyball, water polo and tequila volleyball which kept us entertained.

During our time at the Great Parnassus, there were only ever 2 of the restaurants open and Magnus, the buffet area. During our whole stay, the Mexican restaurant remained closed!! When asking about it we were told that the French restaurant would also offer a Mexican menu to compensate for it's closure - which they never!! Magnus - the buffet restaurant was fantastic and catered for EVERY taste, it had stations including Salad, Fruit, Mexican, Sushi, Poultry, Vegetarian, Seafood, Oriental and Grill...as well as the self service food, the staff on each station would whip you up a tasty meal from the menu board on each station. We ate at Big Ben - the steak house on 2 occasions. On our first visit our food was lovely and service was great. On our second visit we were very disappointed as the food and service was terrible!! We ate at Manhattan - the deli restaurant late one evening, the food was average, nothing special. Portofino was used once, I believe this was an Italian restaurant, again the food was average. The service was also rubbish in this restaurant and we were even asked to used the same cutlery for our starters and mains!! We visited Le Michelle de Masion - the French restaurant on our last night, expecting the Mexican menu also. This was an adult only venue with a strict dress code. We first got refused from the restaurant as my boyfriend was wearing a shirt, smart denim shorts and shoes. Instead we had to return to the room for him to change into a pair of chinos. Upon entering the restaurant, a guy was sat there with an Adidas sports t-shirt on?! The service in there was a bit sloppy but the food was very nice. Our favourite restaurant in the hotel was Samuri - the Japanese one. Service and food were excellent!! We also used The Golden Parnassus' restaurants on a few occasions too. Sumo - a Japanese one was excellent. We also ate in Shangri-La on 2 occasions, this was our favourite restaurant over the 2 complexs. The food and service were fantastic and the atmosphere was great too.

We found that after eating our meals, the night time was very boring with little to do inside of the hotel. Atlantis adult only bar was very chilled out and stunk of smoke with folks playing dominoes and card games. The karaoke bar was full of kids running about. The lobby bar was okay, but again, very quiet. Over at The Golden Parnassus, the Tiki Bar by the pool was booming and good fun. We did the TC Project trip with Thomas Cook one Wednesday which was brilliant, we payed $75 for all inclusive drinks at Carlos & Charlies, Mandala, Sweet & Coco Bongo's...very good night, we were glad to get out of the hotel!!

During our trip to Cancun we visited the Isla Mujeres, we took the ferry from Playa Linda (where the Captian Hook ship is) which cost $15 return and hired a golf buggy to tour the island for $20 for a day. I would recommend this as the sights and beaches are gorgeous!! We also visited Chichen Itza and a cenote at Il Kil, if you want to buy gifts, buy them at Chichen Itza - they're much cheaper!! Xcaret was also visited during our trip which was very overpriced!! Whilst we were there we did the Sea Trek which was incredible!! This did cost an extra $45!!

Overall, we enjoyed our trip to Cancun. If we were to return we would not be revisiting the Great Parnassus. This resort is not a 5* resort...I would say it was more 3-4*. The staff were very hard working and Gilberto, our main kept our room spotless during our stay. If you're looking for a quiet, relaxing holiday I would recommend The Great Parnassus as that is an adult only resort.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (623)
Date | Rating
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English first
Brighton, United Kingdom
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed September 13, 2011

The only saving grace is the staff . On our recent stay here the management took all the room service away with no notice, shut all but two resturants each night and inposed a set menu on the ones that were open & changed the time the buffet opened, shuting at 6pm instead of 9pm .After a mass meeting of Thomas cook holiday makers ,The room service and a choice of menus were reintroduced ( 3 days later ) but still with only two resturants open & buffett each night. there was very little help from the on site rep i'm sure without the outcry of thomas cook holiday makers they would have not done anything. Having paid high season prices the management at the hotel told us it was low season here . If you have any special dietery needs ( veggy etc ) be perpared to eat a lot of salad. on the plus side the staff were very helpful and worked very hard to please guests. The rooms etc were kept very clean and tidy. the resort itself is very pleasing but there was very little evening entertainment in this hotel

  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, Scotland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 12, 2011

Sitting in VIP area of Cancun airport waiting to go home.
Thank God. This Hotel is not all its cracked up to be - Says its has 6 resturants which it does but they dont all open at the same time you can only choose from 2 - 3 on any 1 nite. Big Ben had set days and changed at the managements discreation!!They said it was LOW season but the hotel was busy for the 2 wks we were there as you had to queue for a meal at nite. The Buffet was reopened after numerous complaints from guests as they decided to close it at 6 Oclock, but after an uproar from many UK guests they HAD to reopen it, but sometimes it wasnt fully functionable.
The staff do work really hard and our room was always clean with no fusty smell which for us was a plus. The food in the resturants wasnt great but eadible. The Adult only rest was a Joke men can not get in with sandles or without a shirt on. Dressed T.Shirt are a NONO.
We put our complaint in writting along with a whole load of others so hopefully they will pull there socks up and take care of these complaints.
There was no evening entertainment you had to make your own. The Adult bar was OK.
Vicki in the Lobby bar was a star she kept our glass refilled without us having to ask.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed September 12, 2011

A little backgound on us, we are a family of 2 adults in mid 40's with 2 boys age 10 and 14. For comparison we have stayed at Iberostar Beach, Gala, Bahia Principe, and Allegro in Playa. We arrived the day after Easter 2011. Check in was quick, but avoid the desk to the right of check in. As everyone says these are timeshare people. Luckily we were meeting others who were already there and any questions we had our friends were able to answer. If you do ask the front desk questions about the property they will direct you over to the "timeshare" desk. Although they don't call it that.

Our first impression was "wow" this is a nice resort. It is all very compact compared to where we have stayed in the past. This is not a huge property at all, but you do end up walking alot especially if you bounce from the kid area to the beach or front pools. They are on opposite ends of the property.

Rooms: We had a room on the 3rd floor overlooking the loud Hilton side. At first I wanted to change rooms but all the others in our group were along this side and we were all close to each other. Those who had been there a few days said it wasn't an issue and I found that to be true. We didn't really use the balcony but if that is important to you, do not stay on the Hilton side at all. We were almost in the middle and our friends were 4th floor about 10 rooms closer to the ocean than us. The noise on their balcony was just as loud as mine. Other than that the rooms were great. The beds were hard but fine. Bunks were great for the boys. They no longer want to share a bed with anyone. Bathroom was huge. Lots of storage. AC worked great. We did have several power outages while there. We learned from some of the staff that this is common. Most only lasted a few minutes but 1 lasted several hours. Felt bad for people checking out that day. They were all dragging luggage down the stairs. Also I was worried about the hallway noise during the night. We did not experience any loud noises or bagging doors like others did. Although do be careful, the door will slam if your balcony is open. Wish the rooms had a mini frig. Was inconvenient not to have bottled water or canned soda in the room. Would call room service for this but that took at least an hour if not more.

Pools: The 3 tier pool was very nice, lots of activity going on. Water was clean. Lounge chairs could have used a good scrubbing. They had dried cheese, ketchup etc on them. They were pretty old and some in bad shape. Realize they do get beat up with the salt and chlorine but we've been to resorts where we see staff scrubbing down loungers every night. Never saw this here. The swim up bar pool was disgusting. We never went in it at all. In fact out of our group of 24, nobody used it. It was more or less the "kiddie" pool because it was shallow. The water was dirty and had food/straws floating in it. The adult pool was great. Never crowded, great bartender. Only complaint was that it closed at 6pm. Would be nice to sit at the outside bar in the evening. This kids slide area was nice, although we didn't use it as much as I thought we would. Kids got tired of it quickly and liked the main pool better. Plus you couldn't bring drinks or food into the area.

Beach: huge, very clean, lots of chairs. Can walk forever. Good shelling. We brought home bags plus several of the huge shells. Waves were pretty intense and could be rough but overall was a good time.

Restaurants:
Big Bens was great, had 2 good meals there. No complaints.
Portofinos - didn't like. Only ate there 1 time, nobody liked it and we didn't want to give it a 2nd try.
Japanese - was very good, ate there 2 times and had 2 great meals.
Deli (forgot the name) across from Japanese was not good. Poor service and lousy food. Did not give it a 2nd try.
Mexican restaurant by the kid area was good. Although I did't find it to be as "great" as others had stated.
Food court was wonderful. Loved the tacos made to order. Had large selection of food for breakfast, lunch and dinner. There was a great pastry/dessert station. On the nights we didn't like our restaurant meal, we went to the food court to get something we liked. .
Creperie- great crepes and ice cream. Kids loved getting dessert there everynight.

Service- was generally good. There were times when we had issues with bartenders. They seemed to like to "ignore" people when they were in line. There was a bartender strike while we were there. All the bartenders walked off the job around 3pm. We were up at the adult pool and guests just served themselves. Apparantly this happened at all the resorts in cancun not just this one. But they were back on the job within a couple of hours. Found out they weren't getting paid by the resorts, only collecting tips. Guess I would walk out also.

Kids Club- my 10 yr old did the club once with a couple of the younger kids in our group. He was too old for it but the younger ones seemed to enjoy it. We put him in so he could check out and get us when the younger kids wanted out. He was old enough to leave on his own, the others weren't.

Teen club - this was a huge dissapointment. When we booked back in Jan of 2011 the resort advertised a teen club. Evidently they did away with it before we arrived. There was nothing for the teens to do at night. They just wandered around. Once in awhile there would be sports activity organized on the sport deck but this was not every night. There is a very nice small dance club near the kids pool in the front of the resort. It is open, the music is blarring but it is empty. Wish they would have used this place as a gathering area for the teens at night and had an actitivty person keeping the kids busy. We saw groups of teens just wandering around looking bored.

Overall impression - was good. Some things could have been better but they weren't deal breakers. All of the families in our group had a great time and there were no real complaints. I would recommend giving it a try if you get a good price.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 12, 2011

Not overly impressed with this one. Felt like I was in a highrise hotel on the beach. No grounds at all. Concrete and sand. Not my idea of a hot getaway. Food was okay, buffet was set up awful. Couldn't eat outside.
Room set up was great for the kids, bunks in a seperate area.

  • Stayed February 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Preston, United Kingdom
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 9, 2011

The acomodation is not to standard as stated. Although various restaurants advertised there were only two of the restaurants open at any one time.Manhatten never opened for Breakfast.qyuality of food poor. Hotel rooms VERY noisey. Only good thing was the entertainment staff who were in fast EXCELLANT.Would not recomend this hotel.

Room Tip: both rooms we stayed in were very noisey indeed!
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  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luton, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 9, 2011

We have stayed in this hotel for our honeymoon and it was amazing! We enjoyed the service and activities provided. The facilities are great and there are plenty of things to do and see in the hotel and in Cancun in general. Staff is very helpful and kind, always welcome to assist you with everything. This was a truly unforgetable stay and we definitely will think of coming back!

  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Great Parnassus Resort and Spa

Address: Blvd. Kukulkan Km. 16.9 Lote 52-04 | Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#45 Top resorts Hotel in Cancun
#51 Romantic Hotel in Cancun
#52 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Great Parnassus Resort and Spa 3.5*
Number of rooms: 500
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Also Known As:
Great Parnassus Hotel Cancun
Great Parnassus Resort Cancun
Great Parnassus Resort Spa Cancun
Parnassus Cancun

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