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“O.K. place to sleep” 1 of 5 stars
Review of Holiday Inn Cancun Arenas

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Holiday Inn Cancun Arenas
3.0 of 5 Hotel   |   Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico   |  
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Ranked #99 of 172 hotels in Cancun
Mentor, Ohio
Top Contributor
109 reviews 109 reviews
25 hotel reviews
Reviews in 39 cities Reviews in 39 cities
57 helpful votes 57 helpful votes
“O.K. place to sleep”
1 of 5 stars Reviewed April 19, 2013

Not much to say. O.K. place to sleep. There is no room service menu. You need to go to the dining room and could not order over the phone, (which kinda defeats the concept of room service) to order room service which consists of a pathetic wilted and brown lettuce sandwhich, a club sandwhich with grisley rubberlike meat, or a fruit plate. While ordering, we saw beef tacos leave the resturant, and were told that no, we couldn't order those, and were never really given a reason why not. Hmmmm.... The jacuzzi was dry, no water. Other than the gentleman at the front desk acted helpful, but nothing was ever done about the room service options. We were also told we could eat there, but needed to have reservations one day ahead of time for dinner. Like that was possible as we were only staying one night. We were made to feel uncomfortable, and unwanted. There seemed to be a lot of extra guests of the people staying at the hotel which seemed to account for the busyness. And, that may have contributed to the lack of

  • Stayed April 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Cancun Arenas, responded to this review, May 9, 2013
Dear SmartDiverGal,

Thank you for your feedback and for choosing our hotel. Please accept our deepest apologies for the issues you had encountered during your stay. Rest assured that your comments will be reviewed by our team and take actions accordingly. We take all comments into consideration and welcome any opportunity to improve. If there is anything you need next time you stay with us, please do not hesitate to let us know.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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English first
Sao Paulo, SP
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 8, 2013

I stayed 3 days in this hotel due a business trip to Cancun in May and, to be honest I was surprised, taking in consderation some previous comments I saw at tripadvisor.
The hotel is not in the "touristic area" of Cancun, but is not so far from there -in case you want to find a good restaurant or mall.
The water at the beach in front of the hotel is not blue (it has a clear green color) but is clean, hot and calm. The rooms are quite confortable, the bed is good, There is some noise comming from the pool, but it does not create any problem.
In this hotel you will find several mexican families on vacations - something difficult at the majority of the hotels in the "touristic" Kukulcan Boulevard area.
The price is good, the breakfast is modest but honest, the room is clean, the restaurant could be better but is not so problematic.
My suggestion: if you want to "visit Mexico" when travelling to Cancun, you can consider this hotel - you will be very well received by Mexicans and will feel at home even being several hours away from your country.

Room Tip: Ask for a beach view room - the sunset is amazing.
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed April 5, 2013

My mum and i had a great holiday here. Im booking up for next may i liked it that much ! You get more than what u pay for here. The bar staff were amazing very attentive the pool bar is the best great for nipping in and out of the pool and sea whilst people watching. My mums disabled and they bent over backwards for us. If your booking trips use the agents in the main lobbey theyre very trustworthy and informative pkus after each trip asked us how we got on. Please make your own mind up n dont listen to the negative reviews go forrit and enjoy it. !!!!!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 31, 2013

Stayed at this resort from March 22 - March 26th, room 2302, very large room overlooking the pool and sea. We had the mini kitchen with fridge, sink, 2 burner cook top and microwave. Room was large and very clean, (no mold to be found). The noise around the pool area was a little bit loud, but didn't bother us too much. Lots of locals and kids there, it was spring break.
The Pros: The Staff were so good to us. (we did tip often and treated the employees with lots of smiles and respect as they work very hard to please). A HUGE shout out to Manual and Angel at the lobby bar!! Best ice cold beer and popcorn. Lots of shots of tequilla!! :) The snack bar at the adult pool, wonderful. Eddie kept us very happy with wonderful nachos and drinks. The location of the resort is nice and quiet. Buffet food was OK, go early for breakfast to beat the crowds.
The Cons: The only thing we did not like was the whole "receipt" thing. We are at an all-inclusive and wearing a wrist band. But everytime we ordered something, they had to print out a receipt and we had to sign it!! Not too bad at the lobby bar, but there was not a printer at pool and snack bar, so if you ordered something, it took forever because they had to go back to the lobby to the receipt!! I've never had that at any all-inclusive. Management needs to change that.
A MUST DO: Take the ferry to Isla Mujeles, rent a golf cart and go to "Captain Dulche's Beach Club". A great place to eat and hang out at the beach. Seeing the island by golf cart was a blast!!
We would recommend this Hotel to anyone! Yes, the room walls are thin, but most hotels are! Treat the staff with kindess and tips here and there, and you will be treated like Kings and Queens!! I would return and stay at the Holiday Inn Arenas again!!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 25, 2013

Recently stayed at the Holiday Inn Cancun Arenas. Had an Oceanfront smoking room (only on the balcony). Very clean and the bed was comfortable. Amenities in the room were very good but did not have a fridge in the room, which would have been very welcome.

This is an all inclusive resort, so you have to book the specialty restaurants on arrival. The italian was the best to eat at we found. The buffet food was ok, I would not rave about it, but for the price it satisfied our means. All alcohol was included (except the high end stuff) so we lived on beer, pina coladas and margaritas, yum. The breakfasts were very good, with a chef cooking eggs and omellettes to order. The buffet can get very busy in the morning so I suggest you have breakfast early rather than around 9.00am. I found some of the staff had an attitude problem and if you did not tip them their service was lousy. We are Australians so tipping for us does not come naturally, and I tend to tip for excellent service not just to get a fresh cup of coffee.

The beach area was very clean and there is also an adult pool which was quite relaxing.

This hotel is a 15-20 minute ride to a large shopping mall. Taxis were convenient as well. When you arrive at the airport go to the taxi desk just before you leave the terminal and they will quote you the price to the hotel and if you book a return trip it will work out cheaper buying it this way.

There is a tour desk in the hotel lobby and the prices were on par with other hotels.

This area of Cancun was a lot quieter than further up where all the larger hotel chains are and the beaches are more crowded.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2013

Let me start by saying that after reading all the reviews (prior to our trip) I was a little affraid, I didn't know what to expect but we had a wonderful time. My sister and I (both in our late tweenties),stayed at the Holiday Inn from February 26 to March 5, 2013, I have nothing bad to say about this place BUT don't expect to arrived at the resort and party like rock star because this place is nice and quiet, very family oriented.

It was perfect for the two of us, join the day we enjoyed the beach and the pool. At night we will hit the Club (10 mins bus ride, very convenient) with our nice friend Jesus (entertainer on the resort). He sure knows how to show the guest a good time (he's awesome). If you are young and looking for lots of entertainment join the day, I would recommend you stay at the Oasis, because the Holiday Inn, is not a party resort.

The staff were extremely nice and they always make sure you are well look after. I honestly do NOT have anything negative to say about this hotel. We have a nice room with balcony, our housekeeper Nelly was so great. Free internet at all time, which is a plus.

It's not a 5 star hotel but for the price you pay for this all inclusive hotel, you can't ask for anything better then this.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 7, 2013

All the personal are very friendly and helpful. From the help desk to the bartenders, every one just want you to have fun. And the food is amazing!!!! The only thing I didn't like at all was when you check out they cut your all inclusive band and you cant consume anything, only if you pay extra, and in any other hotel you can stay and finish your day with out paying extra for it.

Room Tip: Choose one that is far from the elevators, because every time that is in your floor you can hear the...
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Cancun Arenas

Address: Km 2.5 Blvd Kukulcan Manzana, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#66 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cancun Arenas 3*
Official Description (provided by the hotel):
**** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more   less 
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Also Known As:
Holiday Inn Cancun Arenas Hotel Cancun
Cancun Holiday Inn
Holiday Inn Arenas Cancun

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