after reading the review i was a little concerned about staying at this Holiday Inn ! However, disregard many of them, because I think the negatives come from extremely picky people that are maybe used to a 5 star hotel. My wife and I stayed here and I stayed using my points and opting to pay extra for the all in-clusive. I did everything on-line and did not have any problems at all. Check in was perfect and check out was perfect. The food and drinks were all great ! We even watched a show in the evening with dinner. Everything kinda starts at 10:00 am. and goes til late in the evening. Again, we absolutely had no problems ! This is very convienent to walmart and the grociery store chadeau. Chadeua is a great super store and is cheap ! The downside to this grociery store as well as the hotel is that there are not may english speaking. The hotel is filled with many Europeans and / or spanish speaking. If you are not comfortable with this then you shouldn't go. You will definitely be the minority if you are from the U.S. as we were the only americans. The beach was descent, however it's in a cove so the waves are big and it is quiet. The swimming area isn't extremely large, but it has a trampoline and is supervised by a lifegaurd. This is an awesome place for the money ! It's the best deal we have had and it's our 7th. trip. Again, don't expect perfection, but it's beautiful, fun and safe. Yes, it is a long bus ride to down town ( about 20 minutes. ) about 10 minutes to walmart. It's convienent to Purotoa Juraez where u can take a ferry to isle majurus island. this is the cheapest ferry ride at about $ 6.00 US. one way. Not many americans here either if this is a concern. So if you stay here just enjoy the culture and the friendly people. try to brush up your spanish a little. it's definitely more for probably couples and families. not a party hotel

As previous reviewers have stated, the hotel is in need of maintenance. It's decaying, like many other beach hotels in Cancun. Unfortunately, even the service was terrible. The maids decided to clean our room in spite of us placing the "no cleaning, please" hanger on the door. We weren't even given new towels after this against-our-will cleaning.

Also, the floor was soaking wet when we checked-in.

They give out bracelets that are extremely dangerous to wear, since they have really sharp edges. So to force the customers to wear them are just ridiculous.

Also, we had to kill off three spiders during our four-day stay. We think the staff should keep those kinds of animals away, not the customers.

Expensive breakfast which was barely worth half of its price.

The fastest check-in ever in my life!!!! That was a plus....
Buffet is alright... can't complain :) Activities are fun.....
The only thing... they gotta work on!!! windows, borders, doors, screws ect ect. some of them are rotten and oxidize because of the beach breezzz....

I was very pleased with my stay at this hotel. It was all inclusive and the meals were good. They weren't great, but not having to go out and find places to eat was definitely a benefit. It was right on the bus line and that made travel easy. The room was very clean with stark white floors. The view of the beach from my room was excellent. The staff try to make you feel as though you are at a large active resort even though you are not. It was a cute experience.