As previous reviewers have stated, the hotel is in need of maintenance. It's decaying, like many other beach hotels in Cancun. Unfortunately, even the service was terrible. The maids decided to clean our room in spite of us placing the "no cleaning, please" hanger on the door. We weren't even given new towels after this against-our-will cleaning.

Also, the floor was soaking wet when we checked-in.

They give out bracelets that are extremely dangerous to wear, since they have really sharp edges. So to force the customers to wear them are just ridiculous.

Also, we had to kill off three spiders during our four-day stay. We think the staff should keep those kinds of animals away, not the customers.

Expensive breakfast which was barely worth half of its price.

The fastest check-in ever in my life!!!! That was a plus....
Buffet is alright... can't complain :) Activities are fun.....
The only thing... they gotta work on!!! windows, borders, doors, screws ect ect. some of them are rotten and oxidize because of the beach breezzz....

I was very pleased with my stay at this hotel. It was all inclusive and the meals were good. They weren't great, but not having to go out and find places to eat was definitely a benefit. It was right on the bus line and that made travel easy. The room was very clean with stark white floors. The view of the beach from my room was excellent. The staff try to make you feel as though you are at a large active resort even though you are not. It was a cute experience.

Checked in for only one night on September 5th - super slow and inept check-in. Wrong room, could not get credit card machine to 'work" had to scrounge together a nights stay in pesos and usd. But they still managed to double charge us, once in cash and on our credit card. So now we are in the process of disputing the additional charges.Thank god i had the foresight to go back and request a reciept for the cash we paid.

Booked as all inclusive. It was a joke - no room service menu- the selection was- hamburger,hotdog, salad,quesdellia(cheese only),fruit and nachos!!!!! Really..see photo of menu. Food was nasty and to top it off the waiter forgot to tell the cook to prepare our frozen hamburgers.

Room was DISGUSTING! stunk like mold and dirty(see photos). TV was terrible, old broken and small (decent selection of channels) and no remote control. Furniture and walls were dirty and beat up. The bathroom was the worst we have ever seen in a Holiday Inn. PLEASE SEE PHOTOS!!!

Additionally; this was also the loudest room we have had the displeasure to stay in. Doors slamming, people talking, kids screamimg, running and the bar music banged through the sliding doors till the early a.m. ( Note : This was NOT during spring break or high season)

We were just grateful that we only had to stay one night. As Platnium Elite members we stay with IHG brands all the time and this is the worst experience we have ever had with one of thier brand hotels.