As previous reviewers have stated, the hotel is in need of maintenance. It's decaying, like many other beach hotels in Cancun. Unfortunately, even the service was terrible. The maids decided to clean our room in spite of us placing the "no cleaning, please" hanger on the door. We weren't even given new towels after this against-our-will cleaning.
Also, the floor was soaking wet when we checked-in.
They give out bracelets that are extremely dangerous to wear, since they have really sharp edges. So to force the customers to wear them are just ridiculous.
Also, we had to kill off three spiders during our four-day stay. We think the staff should keep those kinds of animals away, not the customers.
Expensive breakfast which was barely worth half of its price.
- Official Description (provided by the hotel):
- **** ALL INCLUSIVE OPTION ALSO AVAILABLE**** KIDS FREE UNDER 12 Beautiful BEACH FRONT Hotel, Mediterranean style, perfect for couples and families. Located in front of the calm Cancun beaches. Holiday Inn Cancun Arenas with the best location in the Hotel Zone with a warm environment, surrounded by beautiful gardens, with a walk way that brings you a gorgeous view, that goes from Cancun downtown to the heart of the Hotel Zone, where night clubs, shopping mall and restaurants are located. The Hotel offers All Inclusive Plan and European Plan, beautiful and comfortable rooms with ocean or lagoon view, quality service and four star facilities. Your all inclusive package includes: - Comfortable rooms with Internet access, hairdryer, safe deposit box, iron & ironing board, TV cable, voice mail system, alarm clock and coffee maker. - All meals at the International buffet Restaurant. - Snacks next to the pool - Italian Specialties a La Carte for dining option & The Ocean Grill Tequila a'La Carte' (Reservation required) - Domestic Drinks at the Lobby bar, Pool Bar and the Theater Bar. - Room service (limited menu and hours) - daily activity program and night entertainment. - kids Club - Gym. ... more less
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- Also Known As:
- Holiday Inn Cancun Arenas Hotel Cancun
- Cancun Holiday Inn
- Holiday Inn Arenas Cancun