I was very pleased with my stay at this hotel. It was all inclusive and the meals were good. They weren't great, but not having to go out and find places to eat was definitely a benefit. It was right on the bus line and that made travel easy. The room was very clean with stark white floors. The view of the beach from my room was excellent. The staff try to make you feel as though you are at a large active resort even though you are not. It was a cute experience.

Checked in for only one night on September 5th - super slow and inept check-in. Wrong room, could not get credit card machine to 'work" had to scrounge together a nights stay in pesos and usd. But they still managed to double charge us, once in cash and on our credit card. So now we are in the process of disputing the additional charges.Thank god i had the foresight to go back and request a reciept for the cash we paid.

Booked as all inclusive. It was a joke - no room service menu- the selection was- hamburger,hotdog, salad,quesdellia(cheese only),fruit and nachos!!!!! Really..see photo of menu. Food was nasty and to top it off the waiter forgot to tell the cook to prepare our frozen hamburgers.

Room was DISGUSTING! stunk like mold and dirty(see photos). TV was terrible, old broken and small (decent selection of channels) and no remote control. Furniture and walls were dirty and beat up. The bathroom was the worst we have ever seen in a Holiday Inn. PLEASE SEE PHOTOS!!!

Additionally; this was also the loudest room we have had the displeasure to stay in. Doors slamming, people talking, kids screamimg, running and the bar music banged through the sliding doors till the early a.m. ( Note : This was NOT during spring break or high season)

We were just grateful that we only had to stay one night. As Platnium Elite members we stay with IHG brands all the time and this is the worst experience we have ever had with one of thier brand hotels.

We checked into the Holiday Inn Arenas as part of our contiki tour and stayed for 3 nights. The room was very clean and well maintained, the breakfast was pretty good with quite a bit of variety. The pool was small but nice, but we could not swim in the beach behind the hotel. There was one washing machine and dryer for the entire hotel but it was really cheap to use which was great. The AC stopped working once but a technician came up to fix it within half an hour of calling front desk. If you want to go to any of the main clubs or restaurants you would be looking at paying about $7-10 each way in a taxi. And make sure you keep your wrist band on otherwise security will not let you into the resort!!

Arrived in Cancun late from a day trip to Coba and Tulum. We drove around looking for a place while walking in to about a half dozen locations and finally stumbled upon the Holiday Inn at the end of strip. It was already 11pm so we did not mind that it was so far from the action as we were looking for a place to sleep. The cost for a night was 130 and although the room was clean and the bed comfortable the bathroom shower was not clean for my standards.

In addition this place is a bare bones facility. Has a vending machine in lobby area for late night snacks. When we woke up in the morning we decided to move on to another hotel.

The hotel does have free wifi and we used it to log onto trip advisor to find another hotel. Thank goodness that there are so many other hotels in the area for the same price.