Comfortable rooms. Polite staff. The hotel is trying too hard to be like the other all inclusive places. They played loud music all day and had acitvities with nobody participating.

The hotel is not located near the typical tourist spots. If you do not use the all inclusive, you have to drive a distance to find anything to eat.

A great place to practice your high school Spanish. We did not see any other native English speakers.

The beach was small, with grass that was constanly washing ashore.

well, i went to this hotel, not expecting that much, but once i step in the quality of customer service was awesome.

The most polite and smiling personal i ever meet

the hotel is a 3 star property, the rooms are renovated and the bed is comfortable and proper not cheap.( better than the one in presidente intercontinental check my report too)

food available, drinks nice beach

the one in the loby bar extremately kind and filling drinks all time.

the manager of the restaurante buffet asking guest if everything was right,

sweet check in/ out girls

i luv this hotel and i wil return each time i went to cancun
is not expensive but has the best service around
trust me come to holiday inn arena i bet u will not be dissapointed

room service is include from 7am to 10:30 pm Try quesadillas and hambugures are pretty good and tasty

We stayed at the Holiday Inn Cancun Arenas for 8 nights March 2012. Overall we had a great stay. The room was bright and clean. The staff all provided awesome customer service. The food was very good but got a little repetitive after 5 days. There were evening shows that included the evening meal so that was an added bonus. The Food and Beverage Manager went out of his way to make us feel welcome and valued. The beach is very narrow and weedy, but at least one person was working constantly raking up the weeds that drifted on shore. Not a lot of the staff speak English and for the period we were there, the majority of the guests were Mexican-so brush up on your Spanish before going. The hotel is located quite a distance from the attractions but the bus drivers are very good at telling you when to get off and a bus goes by every minute or two. Check-out did not go smooth as the front desk could not find the $1400 pre-auth slip that was done on my credit card at check in-so after searching for some time, and with our ride to the airport waiting I was forced to give another swipe of my credit card to proceed with check-out-so I still have a $1400 hold on funds on my credit card. Our bad day started with our refusing housekeeping at 8:30 am as we were on holidays and wanted to sleep later. We went out at noon and returned around 4:30 to find we still had not had any housekeeping services and no air conditioning. I made a call to housekeeping and was brought a towel exchange but no garbages were taken or cleaning done. Several calls were made to have the air conditioning fixed, with several visits from a non-English speaking maintenance man but no repair done. When I spoke to the lady evening duty manager and asked for a room move I was told we could move the following day-she was very abrupt, so I asked for a discount for the inconvenience all of a sudden she had a room for us-with the lateness and not wanting to have to pack all of our things we opted to stay in the room with no ac-very uncomfortable night! We have done our best to overlook the one bad day as we were on vacation and wanted to have a relaxing time-but the 2 issues with the front desk kind of left a bad taste.

I am not sure why others felt this was an awful hotel. We had a fabulous time, the staff was great, the food was good, the beach was nice and we didn't have any problems swimming. They had a great variety of shows each night and we enjoyed each day. This was by far our favorite vacation we have had in many years of traveling. It is easy to use the public transportaiton and MUCH cheaper than the crazy taxi drivers (don't waste your money) but hold on as soon as you get on the bus!!