We are Raintree members and have stayed at Club Regina Cancun 5 times over the last 7 years. While we love the location and many things about the property, there are still so many things that need serious attention to maintain the property and improve business.
Wonderful things about this property:
Location is ideal - it is located at the far end of the hotel zone of Cancun. You can take a bus ride to all the crazy fun just down the road, but once you are on the property you are completely removed from the noise, and the beach is much less crowded.
This is ideal beach front!! Some resorts are either not on the ocean, or are so far down in Riviera Maya that you can't leave the property simple because there is no where to go... Riviera Maya properties are kinda in the middle of nowhere usually - just so you know.
From Club Regina you can walk down the beach (and around the end of Club Med) to the best snorkeling spot in Cancun!! No fee, no boat needed - just pop in the water. You will need an inflatable snorkel life vest because the reef is a Federal Park (I bought one online for $25).
Pools - there aren't many, but they do a nice job keeping them clean and maintained. The pool staff tries to keep everybody entertained, but there are also lots of pool chairs under palapas toward the beach so you can just lounge if you prefer. You can use the pools at the Westin next door, too - they have several to choose from.
Rooms - Large! These are not hotel rooms - they are more like apartments. There are 2 bedroom suites which includes 2.5 bathrooms, 2 jacuzzi tubs, living room and kitchen. There are also 1 bedroom suites which include 1.5 bathrooms, 1 jacuzzi tub, and living room, kitchen. You can also get an efficiency, which is either a 1 bedroom split into either the kitchen & living room (with a convertible bed) half, or the bedroom & jacuzzi half.
We prefer to stay in condo or suite style properties, as apposed to the all inclusives, so Club Regina is ideal for that reason. We find all inclusive resorts to have bland, boring meal plans, and the AI aspect tends to deter people from getting out and enjoying the area (and we aren't just talking about an excursion booked at the resort). Cancun is just as safe to get out and explore as any large US city. Besides, it is hard to say you have really seen anything of Cancun if you never leave the resort except to go home.... Get out, walk around, go to the shops, museum, check out the El Rey Ruins in the hotel zone!
Staff - everyone is very friendly. The maids will do anything to make you happy, but they speak very limited english, so if it is more than extra towels just call the front desk and they will pass the message on. Most of the staff speaks english well enough to cover all the basics. They are also very patient and encouraging if you are trying to learn spanish, so give it a try!
Things that need serious attention:
General maintenance... not only in the rooms, but the lobby, elevators, walk ways, etc.... The property has been under remodel for at least 5 years, and not only has it not been totally completed, several of the remodeled units need to have maintenance done now. Nothing stays new forever, but it isn't that hard to keep things in decent, clean repair!
Every unit is different as far as if anything has been remodeled or not, some haven't been touched, others the kitchen may have been done, but the bathroom hasn't and is in desperate need of repair or remodeling now (like the unit we just stayed in). Some things are as simple as cleaning the sofa cushions & pillows, keeping the cabinet doors oiled, replacing the bed pillows more often. Other things are a bit more work, but not expensive or hard either! The ramp up to the bar for instance - the laminate wood floor has been buckled for 3 years....
The lobby and bar were lovely just after they were remodeled, but since then most of the decor and furniture has been removed and it just looks like a big empty space. The bar is rarely open and has a tiny selection - either build it up or take it out, because as it is, it is an embarrassment.
Elevators are undergoing a remodel as I write this, so I am hopeful those issues are resolved.
We understand it is the tropics and that presents issues for maintenance - everything warps or rusts or molds in the tropics - the weather we love is exactly what is so hard on everything (aside from what guests may do to it), and the maintenance staff is always working - they do a fabulous job keeping up the exterior of the property (just compare it to the other, more expensive, resorts as you take a walk on the beach and you will see what I mean)
This really is a great property, it isn't new, and it needs some help, but all in all, when you add everything up (good and not so good) it is still my favorite place in Cancun to stay.
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- Also Known As:
- Club Regina Cancun Hotel Cancun