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“Third time there” 3 of 5 stars
Review of Oasis Palm Hotel

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Oasis Palm Hotel
3.0 of 5 Resort (All-Inclusive)   |   Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)   |  
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Ranked #93 of 179 Hotels in Cancun
connecticut
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“Third time there”
3 of 5 stars Reviewed August 22, 2013

This is our third time at the Oasis Palm. The first two times were at the Grand Oasis Palm. This time we stayed at the Oasis Palm and were disappointed. We chose this side because it is closer to the main pool.
Our room was old and beat up. The furniture was a mess.The bathroom had chunks of wood missing from the door. There was a punched hole in the wall. The clock did not work. The sheets were itchy and the towels stiff. However, if you have small children the ocean is great. There are no waves and it is shallow. Breakfast was excellent and other meals were about as good as it gets for food at an all inclusive. If I go back I will choose to stay at the Grand side. The price was right and you get what you pay for.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Palm Hotel, responded to this review, August 27, 2013
Dear Elaine :

We regret this news and be advised that your comments are being submit to the area of ​​our hotel. Also we confirm that our commitment to our guests is to improve our service every day.
We hope to see you son again.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,705 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (246)
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English first
Senior Contributor
22 reviews 22 reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed August 22, 2013 via mobile

Terrible room service. The hotel have very hard workers. They do so take complaints well. They avoid trying to help you. The only goood part was the food in the La Bama restaurant. Disgusting beds and showers. They have a small beach. Not worth it !!!!!

  • Stayed August 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Palm Hotel, responded to this review, August 27, 2013
Dear Selma:

We regret the trouble you had during your visit. We will consider all comments and opinions in order to meet your expectations in the future. We appreciate the time to leave your comments and hope to see you again soon.
We hope to have the opportunity to welcome you again to change your perception and enhance your experience.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dale City
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 21, 2013

The staff at the Oasis Palm made me and my family very UNWELCOME. My children tried the kids program once ,they spent 3 hours not knowing what they were to do, they sat there the whole time. The choices of food, better at McDonalds. The beach area was dirty,could not walk on the beach bare foot. The only 2 good things out of the Oasis Palm were, the DJ (Carlos) and The bar tender (Victor). They were the only staff members that seamed to care about the quest. After this trip, I do not care to go back to Cancun if all resorts are like the Oasis Palm.

Room Tip: Don't Go
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  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Palm Hotel, responded to this review, August 27, 2013
Dear Sheri:

We are truly sorry the weather was not optimal and that it caused some inconveniences during your stay, please accept our most sincere apologies. We want to let you know that all of your comments and opinions will be taken into account to offer a better service in the future and we will submit them to all departments in charged to correct these issues.

We hope to have the opportunity to welcome you again in our hotel to change your perception of us.

Best regards.
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Colchester, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed August 20, 2013

We stayed at the Oasis Palm for 7 nights on an all inclusive and had a wonderful time.. The atmosphere was great and the staff were very friendly and always willing to help. A good choice of day time activities and night entertainment. Good location and easy to get to Cancun town and other excursion.Lovely and pleasant beach. Hotel is huge,big swimming pools. Had two lovely restaurants with buffet meals plus one a la Carte La Bamba restaurant and 3 snack bars. Food was excellent.
The best animation team - Carlos, Allan, Armando, Felipe, Edyth and Alex.
Elvis and Luis (waiters) were very helpful.
Definitely go back next year.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, PR at Oasis Palm Hotel, responded to this review, August 29, 2013
Dear Moseeraullee

It is amazing to know that your stay with us has motivated to share such a great review about our hotel. Thanks for highlighting those qualities that made your stay unforgettable.

We are glad you enjoyed the restaurants, facilities, entertainment and personalized service we offer. Our staff is always working hard to satisfy our guests so they can have an amazing experience.

We hope to have the honor of welcoming you again once again in the future.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 16, 2013

We stayed one night out of 4. We packed our bags and left. Waiting for check in we went to the pool. It was mostly shaded by trees, the ocean was 3 ft deep at the most, there were no waves.
the only place to get sun was on the little beach they had. We checked in went to the room the door to the bathroom wouldn't close all the way. We were traveling with friends. We had to pay extra for a safety deposit box like 20.00 a day. The bathroom area was small!!! After waiting a while for our bags we decided to get our own cause they never came. Then we went swimming and they refused to give us towels cause no one gave us our towel cards at the front desk at check in. We had to walk through the lobby and up to our bathroom to get towels and there were only 2, we had 4 guests. Dinner was a long line waiting to get to the buffet. There was no a/c in the restaurant. First night - the pillows were covered in thick plastic under the pillow case it was like sleeping on a rock. The breakfast buffet had a long line the next morning. For get about the other restaurants they advertise, you can't get in, the reservations were booked. The food was Ok nothing to brag about. We decided to leave after going to a presentation at the Beach Palace Resort. They gave us the rest of our vacation at their resort after joining their travel club It was first class all the way!! They saved our vacation from being ruined!

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Oasis Palm Hotel, responded to this review, August 19, 2013
Dear Holly:

We are very sorry that we haven't met your expectations, we would like to sincerely apologise and inform you that all your comments and opinions are considered in order to improve our service.
We are glad we had the opportunity to solve all the inconveniences you encountered during your stay, this way we were able to enhance your experience and change your perception of our service.
We would be pleased to welcome you again on your next vacation.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 14, 2013

My 2nd time doing an all-inclusive and I will never do one again!! The drinks and the food were horrible!! 2 weeks later and I'm still sick and feeling the effects!! Only 1 restaurant with sit down service that you had to wake up at 7am for to stand in line and make reservations. Most of the staff was friendly although there were some that were not. That particular beach water was full of debris and not enjoyable at all!! You needed to get out by 6am to find a halfway decent beach chair for yourself.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Oasis Palm Hotel, responded to this review, August 19, 2013
Dear Guest:

We are very sorry that we haven't met your expectations, we would like to sincerely apologise and inform you that all your comments and opinions are considered in order to improve our service.
We are glad we had the opportunity to solve all the inconveniences you encountered during your stay, this way we were able to enhance your experience and change your perception of our service.

We would be pleased to welcome you again on your next vacation.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bayonne, New Jersey
1 review
5 of 5 stars Reviewed August 13, 2013

My husband and I went here to celebrate our 10 year anniversary. This was a family resort, but we did not mind that, and still had a great time. We had a great view of the ocean and beach from our room on the 5th floor. The room was spacious as well. All of the staff was very helpful and they are fluent in the english language, which I found helpful. The breakfast buffets were excellent, but I found that the dinner buffet could have been a little better. The BBQ pit right of the beach is great for a quick bite while you are tanning. The drink service on the beach was great as well, and the waiter was excellent. One of the restaurants was by resevation only, and you have to go to the concierge desk at 7am the same day to make the reservation. When my husband went down that morning the line was extremly long, and he was not able to get a reservation. He then tried to reserve for the next day, but was told he would have to make the line the next day again at 7am. We missed out on that restaurant, because we did not want to waste time getting on the line once again. Jimmy in the lobby was a great help as well.

Room Tip: I was in a room on the 5th floor, the last room on the corridor in the back building. There was a g...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atención C, RP at Oasis Palm Hotel, responded to this review, August 19, 2013
Dear Raquel:

We are pleased to greet you and at the same time thank you for choosing our hotel during your visit to Cancun. Likewise express our appreciation for the flattering words we received from your stay with us. Our staff works really hard to make every single one of our guests feel at home and make sure they have an amazing experience.

We hope to have the honor of welcoming you once again in the future.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oasis Palm Hotel

Address: Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#27 Spa Hotel in Cancun
#54 Top resorts Hotel in Cancun
#63 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oasis Palm Hotel 3*
Number of rooms: 470
Official Description (provided by the hotel):
"Everything you want in a family vacation for less: that's me! Let me play with the little ones in my Kids Club while you take a break in my Kin Ha Spa - I've got lots of ways for grown-ups to relax while the kids have fun and games.They say I look a lot like my sister resort, Grand Oasis Palm, but my price tag is smaller, and who doesn't love that! Get together as a family and share my Mexican heritage, culture and cuisine; build sand castles on my sandy shore and splash and paddle in my spectacular freeform swimming pool". ... more   less 
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun

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