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“Going down hill fast” 2 of 5 stars
Review of Oasis Palm Hotel

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Oasis Palm Hotel
3.0 of 5 Resort (All-Inclusive)   |   Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)   |  
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Hotel amenities
Ranked #99 of 172 hotels in Cancun
Vancouver Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
32 helpful votes 32 helpful votes
“Going down hill fast”
2 of 5 stars Reviewed April 20, 2013

We just go back from the Oasis Palm Beach on 04/12/2013 from 10 days of sun and beach.The main selling point of this hotel is the kids club and the size of the resort. We were there 5 years ago and loved it. This time however there was a few challenges to our happiness. We constantly battled for clean towels for the room and around the pool.You would leave your room in the morning and come back to one clean towel for 3 people.

The kids club was a little disappointing also, we have a 4 year old, just 4 and when she went the first day she was so excited. When we picked her up a few hours later she was so sad, no one played with her or talked to her. 95% of the kids were Spanish speaking and the movies, puppet show and everything was in Spanish only. The kids were not mean but since they could not communicate with my daughter they would not include her. So much for dropping her in the kids club for some romance in the room.

The hotel room doors were always thin and you can hear everything that happens in the hallways. The Hotel has built the grand Pam next door with lots of rooms and a nice pool but not enough room for restaurants and bars for their rooms. They share the amenities with the palm beach and at night there is not enough room in the disco for everyone so they use the beach at night with music and drinking, this is VERY LOUD for people with kids.

Room Tip: Marcus at the main smorg was an awesome waiter.
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 19, 2013

There was an extortionate charge for a safety deposit lock. The corridor leading to the first room we had had a sewage smell. In the initial room allocated there were no towels at all. In the second room the lighting was very poor. Considering they advise that we should not drink water from the tap unless it was boiled, there was no hot drink making machine (kettle) provided in the room. Personal items went missing from the room.

Two emergency exits doors on both sides of the corridor were broken.

For an all-inclusive hotel, treats minute as popcorn and ice-cream was not included in the package. The attendant embarrassed us by pointing out that with our wristbands we are not eligible for such privileges!! On the SHARED beach we were not eligible to use the hammocks!!
There was hardly any hotel entertainment and if any, it was only in Spanish and ending very early (before dinner!). In addition the food was often under cooked.

The WIFI for a 5-day service cost more than I pay for my monthly subscription! In addition, the connection was slow and unreliable and only one device could be connected at one time considering it has been paid for.

The hotel allows bogus representatives with ID into the hotel who duped us out of our money and even provided wristbands for a club tour inclusive of transport. When we made our own way to these four clubs, they had no knowledge of these armbands. I raised this concern with guest services and was assured that the CCTV would be checked to establish the identity of the man and an e-mail would be set to inform me of the progress. Nothing received and I am doubtful that I will hear anything.

Check out was far too early then to exacerbate the situation we were not permitted to even have complimentary water!.

Apparently Oasis Viva is the better branch??

Room Tip: If possible ask to see the room (avoid "standard").
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  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakville, Canada
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 18, 2013

I read too many bad reviews before we went here but I’m here to say don't listen to them, they must be expecting 5star chefs cooking for them and want silk bed sheets or they are just plain spoiled or on crack. This resort had two all-inclusive restaurants to choose from both with excellent food selections and each day for each restaurant had a different selection. There were also 2 other restaurants that you had to book and pay for but honestly we didn’t go to either one, the all-inclusive restaurants were fine. The room was clean, cool and comfortable, it had two nice beds, shower, toilet, TV what else does one need to sleep in the rest of the time we were at the beach, we tipped the maid $10 pesos each day and our room was well taken care of, need I say more, $1 USD a day goes a long way! Who cannot afford a $1 day tip? The rest of the time we were not in the room. I read the drinks were watered down…… really! I guess they didn’t notice all the ice that got blended into the drink so duh yes they are watered down so just ask the bar tender for mucho alcohol and you’ll get pissed easily and fast if that’s your objective. Beer is beer, at least it’s not as crappy as American beers. Staff was super friendly and helpful, guess when you ask nice they bend over backwards for you but if you are going to be ignorant to them then that’s what you get back. The staff is constantly cleaning there, grounds is super clean all the time or they try to keep it clan but here’s a thought, maybe the guests shouldn’t be such pigs and throw their trash in the trash cans instead of leaving it all over the place then maybe there would not be so many bad comments about cleanliness, enough said on that. Over all, the place is stellar place and we would definitely go back and recommend it to others to visit. The only CON, front desk doesn’t cash travellers checks not do they take large bills and break them down to smaller bills so that we could tip more often as a result we couldn’t tip as much as we would liked to have but we did our best to. In fact we could not find anyplace in Cancun to cash travellers checks without a heavy $15USD back end fee to cash a check, yup, per check! And the ATMs come with a $15USD fee to get to your cash so bring USD cash only and forget checks and ATMs, use ATM if you run out of cash and bite the bullet. Travellers checks are out like the days of home delivery of milk, remember the milkman days? Forget typing your preferences in selloffvacations.com website when booking, it’s a waste of time and no one reads it! I think I said enough. Give yourself a treat and come here, you won’t regret it.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Weehawken, New Jersey
Top Contributor
63 reviews 63 reviews
12 hotel reviews
Reviews in 32 cities Reviews in 32 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 11, 2013

very nice hotel; all inclusive- food was very good. Beach is ok, calm waters, very blue and clear water. If you like waves, you have to go the the west-facing beaches, which is just a short bus ride away; this resort faces north towards Isla Mujeres. Service can be a bit slow at some of the restaurants, but not much of a big deal, since it is buffet style; they also have a la carte restaurants which require reservations- always reserve at 1 or more when you check into hotel.

Room Tip: rooms in the higher floors are much quieter
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 9, 2013

Many people whom stayed t this hotel are saying that this hotel is aweful and wrote so many bad reviews on this place! I completely disagree!! On the other hand, I had a blast! The entertaiment staff were very hands on; walking around the pool area and the beach to see if there were people interested in doing the daily activities, playing good music, and most importantly.. being very respectful to ther guests. That's not all, they were great with everyone. Taking charge of the kids interested in their amazingly thought out activities such as soccer/futbol, volleyball, treasure hunt, question of the day, ping pong cometition ect., it also gave the parents time to relax and enjoy their vacation as well without having their children behind their back all the time asking to go to the pool or going somewhere else other than the beach. Besides the entertainment staff, the crew in general was very respectful! At the buffet, you got treated with kindness and were surved not even 2 minutes after your arrival. The food at the buffet was very good, but you dont want to miss out on the other amazing restaurants they have at this resort such at the Mexican restaurant, the "steakhouse", and other amazing places to enjoy a meal. They also have a sushi-bar open at lunch for the fish lovers. Plus, at night there is always something going on, for everyone there are some extraordinary shows at 9:30 in the Grand Salon almost every night and for people over 18, the discoteck is open every night. The hotel is very well thought out! For children under 12 years old, there is a kids club that has many fun activities just like the ones organised by the entertainemt staff near the main pool, but a little more toned down, for little children. At the kids club, there are slides, a ping pong table, a pool and much more! The activities are great and keep your younger children entertained. The most important thing though is the place you stay in for maybe 1 week maybe 2 weeks, as long as you are there: the rooms. The rooms are very clean and always tidy. Room service is available and they clean up a mess as soon as they see it. It takes a lot of courage to be part of the cleaning staff and at this hotel, they are not lazy! The beds are always made properly, you always get clean towels, your counter in the bathroom is always clean and never has water leaking from it, I have no bad comments. My stay at this hotel was one of the best ones yet! I hope to have many more experiences great like this one and thankyou to everyone who made this enjoyable vacation possible. A shout-out to the crew, the entertainment staff, the kids club members etc. thankyou for making this a great vacaction.

Room Tip: If you stay on a higher floor you have a great view and you do not hear any A/C unit noises. It is q...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto Alegre, Rio Grande do Sul, Brazil
1 review
5 of 5 stars Reviewed April 8, 2013

Cancún , it is the berst beach in the world, because its have Caribe Ocean, and the localizitoion its very good, touring points is near of the Hotel. My family shopping very artifact, very tennis.
We payment 15 mil reais, its Touguer, with disbursement, and touring, and fun. The 4 restaurant ist very good, the food very good, and the car of Hamburger, and IceCream its excelent. The Caribe Ocean, its Beuatiful, calm, and the 3 swimming pool, its the best thing the world, calm, I wish sleeping here. I like very very much, its the best holiday in my live.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed April 5, 2013

We will never go back to this place! Rooms are grungy, customer service terrible, food average at best with both buffets serving almost the same food ever day! Drinks are watered down, can't get towels, hardly any beach area....did I say customer service is awful! They are too eager to say No for any thing you ask. Compared to the other resorts the pool is much smaller and very crowded! Seems like the reset is more popular amongst the locals vs. Americans and Spanish speaking guests got better service than non Spanish speaking ones like us:-(. We made the best of our trip but under the circumstances by learning to get the towels and chairs really early standing in the omelette line 1st. Overall not the vacation we expected in Cancun, known for its beautiful beaches and resorts like the ones that we have enjoyed in the past!

Room Tip: Rooms right above the open lobby area are loud
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  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Oasis Palm Hotel

Address: Blvd Kukulkan, Seccion C - Lote 1 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico (Formerly Oasis Palm Beach)
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#43 Spa Hotel in Cancun
#53 Top resorts Hotel in Cancun
#67 On the Beach Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Oasis Palm Hotel 3*
Official Description (provided by the hotel):
Oasis Loves Happines, Are U Ready? Oasis Palm, the Mexican Resort~ An all-Inclusive Family Resort surrounded by a true Mexican ambiance in the Caribbean.This is a magnificent beachfront resort where ample spaces of relaxation and diversion will provide maximum enjoyment for a family vacation to remember. Focusing on the family adventure, this resort offers rooms for up to five passengers. The stellar “Kids Club” offers a secure environment for the children with a fully supervised staff and numerous activity rooms, the kids own pool with water slides, restaurant, email access, rest areas, overnight camp, amphitheater, all age groups have many choices of activities. An expansive serpentine pool winds through the property and magnifies the white sandy beach and calm stretch of Caribbean Sea that meets the resort. Enjoy the wonderful climate of the Mexican Caribbean from the pool, the beach or your favorite terrace. A sample of the different culinary options our restaurants offer will provide insight to new flavors, from Asian Fusion and Sushi to traditional Mexican food. Exotic drinks or your favorite cocktail will be available at any of our fine bars located in the pool, by the beach or even in the Sports Bar where there is always a game.All- Inclusive Facilities include 6 Restaurants, 8 Bars, 1 Pool, Spa ($), Fitness Center, Multi use Sports Court, Kids Club, Entertainment, Night Club, Smart Car ($) and shop. ... more   less 
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Also Known As:
Oasis Palm Hotel Cancun
Oasis Palm Beach Cancun
Oasis Palm Beach Hotel Cancun
Oasis Palm Cancun
Oasis Palm Beach Resort Cancun
Calinda Beach Cancun

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