I really had high hopes for this hotel. Actually, this was our second stay. The first time (last year) was a very pleasant experience. Yes, the hotel is a little older and the beds are hard, but for the price we paid for the room and the location, we figured it was worth it to stay again....well, how things have changed in one year.
DO NOT BE FOOLED....this is NOT a hotel...it is a timeshare property. If you are a paying customer, you will NOT be treated with the same courtesy as if you were a member of the Hilton Timeshare Partners. This is the reason why I say this:
We checked in Thursday evening....and from the get-go our experience was anything but good with the people at the front desk. They weren’t rude, but they could care less that we were there to check into the hotel. When the lady (VENUS is her name)at the front desk told me my room would be somewhere on the first floor, I kindly asked to be moved up to at least on the second floor. I wasn’t asking for an upgrade or anything as such...just to be moved up to a higher floor. Her response was: "No! The 4th and 5th floors are under construction, and the 3rd floor is for members only." Geez, thanks for sugar-coating it, right? Well anyways, I offered to PAY for a better room (again, not asking for handouts. I understand the hotel needs to make money and I am just being fair), and got a response just as dry while handing me my room keys and saying: "This is all I have".
I figured, ok, well, lets at least take a look at it. My wife and I go to the room and it was awful. It smelled like the room had been leaking water for the past 10 years. The humidity of the room was unbearable. Even the bellboy noticed it as he walked in. It was soo bad that, even without asking him to, he called the front desk to ask for us to be moved to another room. Fine, we go back to the lobby and they give us a room on the 2nd floor. We open the door, and there is already somebody staying there. The guy was sitting on the bed watching TV. How embarrassing. We then go BACK to the lobby, explain the situation, and ask to speak to the manager. Well, the manager wasn’t around (go figure) and the person that was left in charge was some kid that didn’t care either. (His name is EDDIE by the way)
Long story short they sent us to another room on the 2nd floor that was just as bad as the 1st room. We ended up staying in a room on the 3rd floor. (Hmmm, I thought 3rd floor was exclusively for members). The room was ok...good enough to sleep in. It was late, we hadn’t eaten and it would do for the time being. The next morning I asked to speak to the manager....wow, what a difference a person with some authority makes. He was very sorry for the problems that we went through and made arrangements to move us to their 2 bedroom suite on the 4th floor....hmmm, I thought VENUS and EDDIE had said that the entire 4th and 5th floors were closed for remolding.
Anyways, Wow...what a fantastic room. It has a balcony the entire width of the unit, direct ocean view, Jacuzzi, a full kitchen, living room, and sitting area. Looked too good to be true....well low and behold it was....even in their BEST room, the master toilet didn’t flush, the hot water was warm (at best), the bedroom lights didn’t work, the refrigerator never cooled, the Jacuzzi LITERALLY took an hour to fill up, and the balcony lights never turned on.
All in all, I'm sure that in "its" day, the hotel was very charming. But now, it is just too run down to even consider staying at again. Everyone other than VENUS and EDDIE were very courteous, but that doesn’t make up for the malfunctions that the hotel has. (We went through FIVE different hotel rooms in one weekend) They are in the middle of upgrading its appearance in some of the rooms....but what I think this hotel needs is to be torn down and rebuilt to impress me again.
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