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Fiesta Americana Villas Cancun: Traveler Reviews


Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico
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73% Recommend
3.5 of 5 stars 121 reviews
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I hope you are a member...otherwise get ready to be treated like Trash

Fiesta Americana Villas Cancun

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2 of 5 stars
Lightgomez123   1 contribution
Houston, Texas
Oct 12, 2009 | Trip type: Couples

I really had high hopes for this hotel. Actually, this was our second stay. The first time (last year) was a very pleasant experience. Yes, the hotel is a little older and the beds are hard, but for the price we paid for the room and the location, we figured it was worth it to stay again....well, how things have changed in one year.

DO NOT BE FOOLED....this is NOT a hotel...it is a timeshare property. If you are a paying customer, you will NOT be treated with the same courtesy as if you were a member of the Hilton Timeshare Partners. This is the reason why I say this:

We checked in Thursday evening....and from the get-go our experience was anything but good with the people at the front desk. They weren’t rude, but they could care less that we were there to check into the hotel. When the lady (VENUS is her name)at the front desk told me my room would be somewhere on the first floor, I kindly asked to be moved up to at least on the second floor. I wasn’t asking for an upgrade or anything as such...just to be moved up to a higher floor. Her response was: "No! The 4th and 5th floors are under construction, and the 3rd floor is for members only." Geez, thanks for sugar-coating it, right? Well anyways, I offered to PAY for a better room (again, not asking for handouts. I understand the hotel needs to make money and I am just being fair), and got a response just as dry while handing me my room keys and saying: "This is all I have".

I figured, ok, well, lets at least take a look at it. My wife and I go to the room and it was awful. It smelled like the room had been leaking water for the past 10 years. The humidity of the room was unbearable. Even the bellboy noticed it as he walked in. It was soo bad that, even without asking him to, he called the front desk to ask for us to be moved to another room. Fine, we go back to the lobby and they give us a room on the 2nd floor. We open the door, and there is already somebody staying there. The guy was sitting on the bed watching TV. How embarrassing. We then go BACK to the lobby, explain the situation, and ask to speak to the manager. Well, the manager wasn’t around (go figure) and the person that was left in charge was some kid that didn’t care either. (His name is EDDIE by the way)

Long story short they sent us to another room on the 2nd floor that was just as bad as the 1st room. We ended up staying in a room on the 3rd floor. (Hmmm, I thought 3rd floor was exclusively for members). The room was ok...good enough to sleep in. It was late, we hadn’t eaten and it would do for the time being. The next morning I asked to speak to the manager....wow, what a difference a person with some authority makes. He was very sorry for the problems that we went through and made arrangements to move us to their 2 bedroom suite on the 4th floor....hmmm, I thought VENUS and EDDIE had said that the entire 4th and 5th floors were closed for remolding.

Anyways, Wow...what a fantastic room. It has a balcony the entire width of the unit, direct ocean view, Jacuzzi, a full kitchen, living room, and sitting area. Looked too good to be true....well low and behold it was....even in their BEST room, the master toilet didn’t flush, the hot water was warm (at best), the bedroom lights didn’t work, the refrigerator never cooled, the Jacuzzi LITERALLY took an hour to fill up, and the balcony lights never turned on.

All in all, I'm sure that in "its" day, the hotel was very charming. But now, it is just too run down to even consider staying at again. Everyone other than VENUS and EDDIE were very courteous, but that doesn’t make up for the malfunctions that the hotel has. (We went through FIVE different hotel rooms in one weekend) They are in the middle of upgrading its appearance in some of the rooms....but what I think this hotel needs is to be torn down and rebuilt to impress me again.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 1 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since March 24, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €160 (year-round)
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Nice place to relax yet close to all the fun.

Fiesta Americana Villas Cancun

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4 of 5 stars
The_JG   1 contribution
Grapevine
Oct 8, 2009 | Trip type: Couples

After reading some of the other reviews, I was not quite sure what to expect. The reviews seem to be all over the place. Here is my honest evaluation.

We checked in around 1:30pm on Thursday, October 1. Our first impression was very good. The place was smaller than some of the mamoth hotels that crowd out the beaches of Cancun. We really liked the decor as it was more authentic than some of the other resorts. The lobby was clean with plenty of staff eager to assist and the garden area was nice and well maintained. After our quick "tour" of the grounds we were escorted to our room.

Our room was on the 3rd floor overlooking the pool and the beach. We had a one bedroom. The living area was nice and roomy with a small kitchenette. The bathroom was quite large and the bedroom itself was large. The balconies off the living area and the bedroom were both small. Unlike others have said, my wife and I could both sit out there, but there wasn't any lounging area. Then again, the room, the pool and the beach were where we did our lounging. The gardens have apparently grown since the hotel was built as many of the trees reached to the 3rd floor or higher. As such, I am not sure how good the view would have been on the 2nd floor. It was clear to me that the higher you were the better your view. They are in the process of renovating the upper floors so we looked inside some on the top floor. VERY NICE. And, the 3 bedroom suite at both ends are terrific. Our bed was very firm. i expected to not be able to sleep as it was so hard. But, it was not a problem. Perhaps I actually like a firm mattress.

The beach was, as others have stated, quite small. However, there were plenty of lounge chairs available. The beach was big enough to more than accomodate the people there during our stay. And, the hotels on either side had larger beaches if one wanted to wander off in either direction. As this is a smaller hotel, I assume that it would accomodate their customers regardless of season. For us, sitting on a lounge chair looking at the blue Carribbean waters it was more than just good enough.

The pool was clean and the water temperature was great. It wasn't huge, but it was big enough for the resort. I liked the way it encircled the place creating an island in the middle. Inside the island was the jacuzzi and a sitting area. The jacuzzi did not work the first night we got there so we never tried again. I did, however, see some people in it a few days later. Again, one jacuzzi for the resort. The pool had one swim up bar. If the place was real crowded you would probably be served just as quickly by using one of the many wait staff walking around.

We ate in our rooms and therefore did not use the restaurant. The menu prices looked to be similar to any other resort. As for food in the rooms. After the second day, we did notice numerous small black sugar ants milling about. But, we're in the tropics and this is not unusual. We simply moved all of our dry goods into the fridge and we were fine. There were plenty of cooking utensils including a coffee pot, toaster, and even a blender.

We were well within walking distance to the area nightlife. In fact, all the places advertised on the beach were within a ten minute walk. Most of the big American restaurants would take a bus or a cab to get to (Jimmy Buffet's, The Outback, Bubba Gumps). There are plenty of other restaurants available including a real good hole in the wall across the street. There is a mall within walking distance between the resort and the cub area. Lots of stores and perhaps a restaurant or two.

All in all, we had a great time and will go back. the price is good and the location is fantastic. The staff took care of everything and we were able to relax and do NOTHING!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since March 08, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €160 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
I hope Hilton is embarressed

Fiesta Americana Villas Cancun

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1 of 5 stars
autorennen   7 contributions
new orleans, LA
Oct 6, 2009 | Trip type: Couples

I guess this hotel is associated with Hilton, but you would never know it. The suites are big and the balcony is a good size, but it is very old and in need of pest control (we had ants everywhere). The electronic safe in our room was broken along with the blender, both needed to be replaced, the water would only get warm at best (never hot). The hotel decides to add in several charges without your consent including a fee for the maid to wash your dishes, a donation to an organization and any local phone calls that you make. The shuttle from the hotel told us that they would charge my wife and I 150 pesos TOTAL to take us to the airport and insisted on 300 pesos when we arrived. Also the "gym" was very limited, a couple of tredmills and dumbells only going up to 50lbs. I would never stay here again, and would not recommend this hotel to anyone.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 25_34
  • Member since July 12, 2007
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €160 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Mold, paint fumes, dirty pool, leaky ceilings -- Hilton should be ashamed

Fiesta Americana Villas Cancun

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1 of 5 stars
DBWashington   12 contributions
Washington State
Jul 9, 2009 | Trip type: Family

We are HGVC members and exchanged to this property. We stayed at this property with our 5 daughters, celebrating our 25th wedding anniversary. We had to be moved from one villa to another because of mold in the room. Paint fumes in the halls were overwhelming. Made two of my daughters ill. Floors were dirty with hair from previous tenants. Power went out (not due to lightening). Water was dripping from above and also in the gift shop. The property is across the street from an abandoned shopping mall and not a very good location for families. After a couple days of this, we pretty much abandoned the resort during the day and went day tripping elsewhere. If Hilton is going to put their name on this, they should invest in the property and get it up to acceptable standards, or stop promoting it with their timeshare sales staff. It's a big disappointment -- especially compared to other properties under other brands we have stayed at in Cancun. I would not return to this "resort."

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 35_49
  • Member since January 20, 2008
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €160 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Great value great pool soso beach

Fiesta Americana Villas Cancun

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4 of 5 stars
hamstir   2 contributions
missoula
Jun 23, 2009 | Trip type: Family

This is a tiny hotel, 5 stories on the upper side of the strip. All rooms have balconies, but for some reason, only the 3d floor has ones that fit more than one person. For $50/night we upgraded to a magnificent lBR suite,# 563 lousy view though. What I liked about this location is you are walking distance to shops, restaurants, pharmacies, nightlife, whereas if you are in some of the huge hotels on the eastern strip, you are isolated & have to take taxis or unairconditioned though cheap buses or buy from the overpriced gift shop. It was really convenient. The pool is great. The beach situation is interesting. It is small and has a sea wall around it. Not great but some people we talked to had no beach at all b/c of the hurricane. Free wifi in lobby, no internet at all in rooms. Great fitness center. CAREFULLY RESEARCH THE BEACH SITUATION. some reports were horrible. Hard to say about recommending, depends how important a big beach is.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Member since June 10, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €160 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Fiesta Americana Villas Cancun Also Known As

  • Fiesta Americana Cancun
  • Fiesta Americana Hotel Cancun
  • Fiesta Americana Vacation Club Cancun
  • Cancun Fiesta Americana
Address: Seccion A, lote 3 Km. 8.5, Boulevard Kukulkan, Cancun 77500, Mexico