Firstly, I want to say to the people who complained about minutiae - get over yourselves! It's Mexico for heavens' sake, not America. Travel much?
As a Resort, though they go out of their way to accommodate special menu requests (I know this because the waiters, manager and chef offered repeatedly, almost pleading), they have to plan their menu for the majority of the guests. I am gluten sensitive, dairy allergic and red meat free and I get sick very easily from food that even looks suspect, yet I had no problems getting a variety of delicious food at every meal. (I'm from NYC, so I know from whence I speak.) Some meals were a little salty, but you just order something else and move on; simple as that. Everything was fresh and absolutely delicious. Call ahead to inquire about special menu/dietary restrictions like you would on a transcontinental flight, don't just go there expecting to get what you want. And if you expect to get burgers and fries there, you may as well stay home.
Want hot eggs? Have them make it for you fresh at the omelet stations instead of having the buffet eggs. The waves too rough for you? Take it up with mother nature. No entrance to MB due to attire? Dress like an adult and wear an actual shirt! They're not asking for a suit and tie for crying out loud...
Honestly people, complaining about minutiae after being pampered for several days straight makes you look entitled and ill-bred.
Ok, I'm getting off of my soap box now.
We stayed there for 5 days earlier this month and I had such a relaxing time from the moment we stepped out of the taxi. The grounds are beautiful and there is every convenience you can think of (hair salon, gym, gift shop, etcetera). The aromatherapy (not incense) was wonderful and really put me in a relaxed mood. There were pockets of damp air smell at certain corners but that is expected when you vacation in the Yucatan, which is essentially a jungle; condensation is unavoidable. The suite was also scented with aromatherapy (different fragrances to choose from).
The staff was extremely friendly with a ready smile and always there to assist. We discovered the curtain somehow came down in our room one morning; my boyfriend told the maid about it as we were leaving for breakfast and by lunch time it was fixed.
The suite was amazing with beautiful ocean views and enough privacy to sunbathe if you want. At night the stars look like you can grab them right out of the sky. Breathtaking. The suite itself was a corner suite with the big jacuzzi bath and a shower. The king sized bed was comfortable and inviting; they made for restful afternoon naps and good sleep at night.
We had club room access where we enjoyed tasty nosh day and night as well as friendly service. I wandered in there during off hours and there was always someone there happy to assist me with making tea/coffee or just an extra hand for plates I'm taking back to my room. However, you can probably make do without it because the meals at Siete are more than satisfying with a wide range of foods for most tastes. We just liked the added convenience, just in case.
It rained nearly everyday being so close to hurricane season; but it was no different than being in Florida - the rain stops and in a half hour it was like it never happened except for the staff feverishly changing the cabana sheets for guests returning to resume their sunbathing. One day it rained so many times they ran out of fitted sheets and substituted the over-sized towels as covers! My hats off to the staff...
By the way - the music was perfect in terms of selection (contemporary pop mostly) and volume (audible enough to know what's playing, yet low enough that you could converse, think or even read a book) I found it obnoxious that a group of people brought their own music to the pool and were blasting their music and sports radio louder than the ambient music. Good thing there are several adjoining infinity pools to escape to and enjoy some tranquility. You'll also be glad there are no kids allowed by the way; it really makes a huge difference not to be subject to little kids cannon-balling into the pool (although some of the men did just that), littering and making all manner of noise while trying to relax or take a dip.
Poolside service was great too! They brought you pretty much whatever you asked for and were always less than a few minutes away for taking or returning with your order.
Sidebar - Lemonade is actually made with lime. Still very refreshing and highly recommended, but if your tasters are dead set on lemon, perhaps consider another drink.
We were surprised we got into MB without reservations; I guess this time of year is their slow season. It's a beautiful restaurant with live piano entertainment playing more-than-decent renditions of anything from Daft Punk to Frank Sinatra. A lovely experience, but I liked Siete's menu better. And I loved being able to go to Azur in just my bikini; actually, I put on a cover up, but I really didn't have to, as others were dining in their swimsuits. Honestly, the food there is really good if you're careful about what you eat. I had a Oaxaca cheese fajita that made me nervous but it was sooo melty good and prepared tableside, it would have been rude not to try it. I ended up eating two fajitas and I was surprised that I did not have any allergic reaction to it. In fact, I didn't have to take my allergy meds once my entire trip. (Okay, maybe just once after having the poolside fried seafood hors d'oeuvres)
By the way - black women, I suggest leaving the weaves/wigs at home for this trip. Otherwise, how will you enjoy the warm water and the white sandy beaches?? I brought a wig, but by the end of my first night, I resorted to wearing my own hair so I could fully enjoy myself without worrying about getting wet. Bring your shampoo and deep conditioner - you'll be glad you did.
I can't comment on the club Egos because I'm not a club/party person. Pretty decor inside though with great club music.
The mall across the street has shopping for every budget and we got our shopping out of the way in two short trips. FYI, the luxury goods are really marked up (almost double) so unless you're a convenience shopper or your region is short on luxury shopping, I suggest waiting to buy back in the States or Europe where you'll get better prices. Please don't eat the local food if you can help it - stick to the resort food (they actually have huge trucks bring them potable water- can't say the same for the local shops).
I had an absolutely wonderful time there and I am looking forward to returning in the future. Everything for me was what a vacation should be: sun, relaxation and great service and great food. The staff went out of their way to make our experience memorable and I truly loved it there.
Suites get you access to the cabanas (as well as free poolside massages) and they have double balcon...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for qualifying our services so highly, it's truly our pleasure to know that your stay with us was excellent. At Live Aqua Cancun, one of our goals is to provide a true experience to our guests, which goes beyond the facilities but it also involves your senses.
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I am very pleased to learn from this review that you were pleased with all of our restaurants,. the pools and especially that our staff made a difference providing you an excellent service.
We all are looking forward to welcoming you back soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.