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Live Aqua Cancun All Inclusive: Traveler Reviews

4.5 of 5
Boulevard Kukulcan Km. 12.5 Zona Hotelera, Cancun 77500, Mexico
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Live Aqua Cancun All Inclusive
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Ranked #3 of 170 hotels in Cancun
Most recent review
5 of 5 stars Reviewed December 14, 2012
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2,494 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“PARADISE!”
5 of 5 stars Reviewed December 14, 2012

Just returned from this little slice of paradise yesterday. I've been to several all inclusives in the Caribbean and the service here was out of this world. We literally couldn't go five minutes without an employee asking us if we needed something to eat/drink etc. The staff are extremely attentive and helpful and appear genuinely happy to be there serving you. The sushi bar was amazing and we really enjoyed the coffee bar for our daily caffeine fix. The pool goes on forever and there are tons of chairs/gazebo-type lounging huts/shaded areas available - put your towels out EARLY to reserve the best seats by the pool. The swim-up bar is not attached to the main pool, but more off to one side in another smaller pool. DON'T WORRY - the service staff will practically swim your drink to you in the main pool area. The resort is very spa-like in appearance and the atmosphere. However, In the evening there are organized trips to the club district where you can go to experience the Cancun party nightlife. We loved that we Which brings me to my room service review - even when ordered between 3-6am post-nightclub, the food was HOT, fast and tasty. If I had to say 1 negative thing about this resort - and this is me grasping at straws here - it would be that I was never able to find any bacon at the breakfast buffet. Not too shabby for an entire week spent at Live Aqua that my only complaint should be about a lack of bacon. My parents are very picky about where they stay down South and I would whole-heartedly recommend this resort to them, and anyone else who asked. If you're waffling between Live Aqua and somewhere else, choose Live Aqua. I am already looking forward to my return trip in 2013.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAQCU, General Manager at Live Aqua Cancun All Inclusive, responded to this review
December 15, 2012
Allow me to take this opportunity to express my gratitude for your review and recommendations which help all the TripAdvisor community. I am very glad to know that we have impressed you with our service, restaurants and selection of food. Comments like yours, with details on what made your stay so memorable are always welcome with great enthusiasm by every staff member, as it is our inspiration for success and new achievements.

Thank you again for your wonderful review and recommendations, our entire team is looking forward to welcome you back next year, ready to make every effort to provide you with another pleasurable experience.

Warmest regards,
Alfredo Santamaría
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, Missouri
1 review
“Live Aqua - 2012”
5 of 5 stars Reviewed December 14, 2012

Had a wonderful trip. Room, pools, beach and food were all excellent. Servers were all very helpful and would do their best to honor any request. I highly recommend the coffee bar, excellent coffees along with great snacks.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Wally_KC about Live Aqua Cancun All Inclusive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Excellent & Courteous”
4 of 5 stars Reviewed December 14, 2012

First time staying at Live Aqua and it was GORGEOUS. Incredible location right off the beach. The staff was extremely courteous. I love the way that they are genuinely happy to help. There are no "lingering" staff waiting on a tip every time. We were lucky enough to enjoy the afternoon pool side "meal of the day". We enjoyed great asada and whole fish. All the restaurants have such a variety of food, you will NOT go hungry. The only minor issue i would say is that if you are on lower floors, the music can be heard. But luckily the lounge is only open til 1am. I definitely would stay here again.

Room Tip: Higher Floors are quieter. All rooms have nice views.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAQCU, General Manager at Live Aqua Cancun All Inclusive, responded to this review
December 15, 2012
Thank you very much for sharing your review, every feedback we receive is very valuable for us as it is our most reliable source to locate areas we have to work at, in order to meet our guests expectations. It’s great to know that Live Aqua Cancun has met your expectations in different ways, such as service, facilities and food. There is always a room for improvement and your comments are very much appreciated.

We are looking forward to having you as our guests again and make every effort to exceed your expectations.

Warmest regards,
Alfredo Santamaría
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Los Angeles, California, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Wonderful Resort”
4 of 5 stars Reviewed December 14, 2012

Just spent four days at this resort. The rooms were first class, the service and the staff beyond amazing, the drinks top shelf and the food above average. The pools, cabanas and beach presence were also great. The only thing I did not like were the sheets and the towels were not as while and new as I like it. They were clean though. I plan to go back soon.

Room Tip: If you can upgrade to Club Aqua level.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Vahan S about Live Aqua Cancun All Inclusive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“A wonderful time”
5 of 5 stars Reviewed December 14, 2012

I just got back two days ago from a five night at the Live Aqua. This was our first All Inclusive experience and we were glad to do so --- worth every penny. We got such a good time there. The resort is clean, nice, and has a breathtaking view of the beach. The food is delicious and good quality. Pools are so amazing. Nice gym with yoga class every day. The spa is pretty decent with saunas, steam room, jacuzzi, and relaxing lounge. Location is one of the best since it is across from the mall. But the most wonderful thing is the service from the staff. They had gone the extra mile to make our stays so relaxing and our 30th anniversary so memorable. They did a great surprised set up for all of our rooms to help celebrating our anniversaries (4 in total): rose pedals on our beds and in the bathtubs, bottle of champagne, balloons, candles, and chocolate covered strawberries.

David is the best staff in providing great services and accommodating our needs. Thanks David for all your help.

One little hiccup was the service in the MB restaurant. It was too slow and it took us almost three hours to finish our dinner. Hopefully the service will be improved for the future guests.

Overall we got such a great experience and definitely recommend the Live Aqua.

Room Tip: Choose room on or above 5th floor to get a better view of the beach... the higher the better. Full...
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Baylane61 about Live Aqua Cancun All Inclusive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerAQCU, General Manager at Live Aqua Cancun All Inclusive, responded to this review
December 15, 2012
Thank you for giving Live Aqua Cancun the opportunity to make your first All Inclusive experience a successful one. We truly appreciate all the positive remarks about our resort and especially about the service, it’s very important to know that we were able to meet your expectations.

We look forward to welcoming you back to Live Aqua Cancun.

Warmest regards,
Alfredo Santamaría
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Additional Information about Live Aqua Cancun All Inclusive

Also Known As:
Live Aqua Cancun All Inclusive Hotel
Live Aqua Cancun All Inclusive Hotel Cancun
Aqua Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua
Address: Boulevard Kukulcan Km. 12.5 Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotels in Cancun
#3 Family Hotels in Cancun
#3 Luxury Hotels in Cancun
#4 Romantic Hotels in Cancun
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infiniti pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 
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