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“Peace on Earth for Adults Only” 5 of 5 stars
Review of Live Aqua Cancun All Inclusive

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Live Aqua Cancun All Inclusive
4.5 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan Km. 12.5 Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #2 of 177 Hotels in Cancun
New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
“Peace on Earth for Adults Only”
5 of 5 stars Reviewed January 25, 2012

My husband and I visited Live Aqua in 2011 during the Valentines Day weekend. It was supposed to be an adults only resort, but there were bunches of toddlers and cranky babies throughout the resort, which ruined our stay. The check in took forever. The restaurants required reservations, but the moment we arrived we were told that there weren't any and we'd have to eat in the buffet for breakfast, lunch and dinner. These things ruined our vacation at Live Acqua, even though we thought the resort was beautiful. We were told that the resort was in transition to an all inclusive adults only, but the problems were very evident.

In January 2012 we decided to go back to Live Aqua after we were assured that things had changed. And yes, they definitely have! The management is well trained. Check in was fast and effortless. The resort is spotless and as beautiful as ever, with a gorgeous beach and amazing, infiniti pools. It's a spa-environment that absolutely is peace on earth for adults who want to relax and feel pampered. The restaurants don't require reservations anymore. You just show up (and take your chances that you won't have to wait--but we didn't wait more than 20 minutes even on a popular weekend night at the smaller restaurant serving grilled meats, outside).

There's very little I'd change about this resort now. It's nearly perfect. We particularly liked the soft jazz around the pool and at the outside bar at night-time. If you're looking for a wild, "wet tee shirt" type time, this is not the resort for you, but if you're looking to be treated royally, eat great food, and relax in a truly beautiful setting, it's a perfect choice.

That being said, I did feel that with all the outdoor space available at the pool area, there should be a smoking pool. This would discourage the type of behavior we saw more than once, where a man who continually lit up very smelly cigars, ruined the smell of being outdoors, for everyone around him. ANother smoke took a lit stogie into the pool with him using the water as an ashtray. It would have been nice if someone from the hotel had asked him to smoke it out of the water. There are no ashtrays around so that should have been a clue, but some of the avid smokers didn't care, and it was gross. One other thing that could be improved, but this is minor, is the room ammenities. Maybe it was the room category we chose, but the shampoo, conditioner and so forth were not very "spa style" or luxurious, and not replenished at all during our stay (we kept having to go to the carts and request replacements). Items like bath gel, body lotion, and shower caps are standard and we were surprised that these seemed hard to get.

Still, Live Aqua was so lovely I nearly cried when I had to leave. That's a good vacation!

  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,737 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,585)
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English first
New York City, New York
1 review
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 25, 2012

I just came back from Live Aqua Cancun today,and discovered $200 is gone from my wallet.
The safe box in the closet was broke and not working. So I kept my wallet in my bag, and put it in the closet. I know it's my fault, should of asked them to fix the safe or changed room.
The resort it self was great.

  • Stayed January 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Senior Contributor
43 reviews 43 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed January 24, 2012

Just returned from a girls trip and it was perfectly suited to what we were looking for... great food and relaxation! Live Aqua is a very relaxed and quiet property - it is best suited for couples. The food was excellent and the hotel/rooms were spotless. The staff was the most friendly and helpful that I have ever experienced.This property does NOT have major night life. The beach is beautiful and large. The hotel is not an open air type - the large glass windows in all common areas do not open. Three of us had massages in the spa and they were just ok.
I would definately go again!

Room Tip: Club level is worth the extra charge - due to the happy hour and lounge. We were also able to check...
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  • Stayed January 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 24, 2012

We spent a week at this resort in early January and all I can say is what a great resort!!!! From the time you arrive until the time you checkout, you will be extremely pleased with the services and support this resort offers.

When you arrive and enter the lobby, you will get such a relaxed and serene feel for the resort.

The hotel was 98% full at our arrival and you could never tell, as all the services were provided in such a professional way with no waiting for any services (drinks, food, resort hospitality)

All the restaurants provided excellent services and great meals from breakfast to dinner.

We will definitely book another vacation at Live Aqua again!!!!!

Room Tip: Consider upgrading to a suite so you have access to the 5th floor club, its worth the extra money be...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salado, Texas
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 24, 2012

We went for 5 days and had a wonderful time. The rooms were a decent size, with a wonderful bed. Food was spectacular and never ending. If you were hungry at 2am then call for room service, we did. The drinks never stop flowing and there are plenty choices for food. Even picky eaters will be happy with the food. The only thing that I thought there would be, that there wasn't was a disco to dance at in the resort. But this is Cancun so if you want to dance you are 5km away from the biggest discos in the world. Staff were awsome! We will go back again!!

Room Tip: They asked if we wanted an upgrade an we declined and still got an ocean view room. We arrived on a...
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cortlandt Manor, New York
1 review
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 23, 2012 via mobile

My husband and I just came back from Live Aqua and I couldn't wait to write a review! I am an avid trip advisor reader and could not believe some of the things people complained about in some of the reviews. This is our third year in a row going to cancun We've stayed at cancun palace- another nice hotel- and the ME- horrible hotel but we like Aqua the best!!!! We booked our trip on expedia because it was very affordable.

Room
We payed just a little extra to be on the 5th floor- the aqua club- so worth it. There is a lounge that you can use if you stay on this floor or are staying in a suite with top shelf liquor and food and you can get a chair massage!!!! When we checked in we were surprised to find out that we had a 400 dollar resort credit. You can use 100 for an upgrade 50 for a romantic dinner 50 for food and beverage 100 for long distance calls and 100 at the spa. I read people were unhappy with those restrictions but it's free money how can you complain?!?! We used the 100 dollar resort credit and upgraded our room to a suite for only 300 dollars! Our room was amazing-sitting room, jacuzzi, two balconies, ocean and city view. We didn't even want to leave our room. Claudia at the front desk rocks!!! She was so helpful!

Food
The mini bar in the room has a couple beverages and I read that was a complaint but room service is at you beck and call at all times. Whatever you want they will bring. We ordered breakfast to our room and it was great! The breakfast buffet in Siete was great. We loved dinner at MB so we ate there twice! The short rib - like others said on this site- was so good. We used our upgrade for the lobster tail. The lobster tail the first night was huge and both nights delicious! We never made it to dinner at the other restaurants. We ordered room service the other 2 nights- chicken quesadillas good chicken nachos not so good. The lunch was my only complaint. The cervicheria to the left of the pool was awful!! Lunch at
Azur was okay. We didn't like it when we ordered off the menu but the buffet was great. Service in all the restaurants is slow but good. There was a fire show on Friday night with a BBQ. We were going to go but we were too tired. We watched from the balcony instead. I definitely recommend going!
Pool
Amazing, not cold like others complained about- all are heated. If you like music then go to the swim up bar pool. Nice atmosphere but anywhere on the pools are nice to sit. The service at the pool was amazing! Those guys work so hard! We were disgusted how little people tipped. It's not mandatory and they definitely aren't fishing for one but they deserve it!
Bars
The swing bar is a fun place to hang during the day if you want to get out of the sun for a bit. The bar downstairs has the funniest guys Luis and unfortunately I can't remember the other guys name i think its Walter made us laugh so hard theyll show you funny tricks with toothpicks just ask! The lounge upstairs is cool. Nice music wish it was just a little more upbeat.
Spa
So worth it! I used the credit to get a sweedish massage! So good and so relaxing! The gym is nice and state of the art! Wished I used it more lol!
Overall this hotel is amazing! I was very impressed and we will stay there again! I was very sorry to leave! Thanks Aqua for a great vacation!!!!!!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryville, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 23, 2012

Not ideal for a party atmosphere. More of a spa resort. Very quiet. If you want to be entertained at night, you may want to go somewhere else. If you want to just relax and enjoy a very romantic spot with your companion, this is the place for you. The pool was nice, beaches were even better. No rocks and very little seaweed. The bartenders are very friendly. They really look as they enjoy what they are doing. Gym was excellent. The only bad thing I would have to say is I wish there was some sort of entertainment at night. But I guess you can just catch a bus $1.00 and find some. We did.

Room Tip: Aqua suite with the hot tub. Excellent view
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  • Stayed March 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Live Aqua Cancun All Inclusive

Address: Boulevard Kukulcan Km. 12.5 Zona Hotelera, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Cancun
#2 On the Beach Hotel in Cancun
#2 Luxury Hotel in Cancun
#2 Spa Hotel in Cancun
#4 Business Hotel in Cancun
#4 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Live Aqua Cancun All Inclusive 4.5*
Number of rooms: 371
Official Description (provided by the hotel):
Live Aqua Cancun, a welcoming place, where being is the first part of feeling. Your senses work together. It's a prism of colors, eclectic rhythms, and seductive details. Enjoy the fusion of idyllic days and energizing nights. It is a monument to your arrival to this Cancun Spa Resort. This sophisticated beachfront resort lies along white sand beaches, across the street from La Isla Shopping Mall and walking distance from some of the best restaurants and shopping malls in the city. Exotic drinks, barefoot luxury and activities overlooking the resort's 8 infiniti pools are just part of the exquisite details within our All Inclusive concept. Music worships you at every step, with changes in rhythms that match the emotions you feel and the space around you. The sound is never the same, but always relaxing, exciting and harmonic. Arriving, leaving, just belonging makes you sigh with peace. The Aqua aroma seeps into every nook and cranny up to the sky, down to the sea. Return to yourself. ... more   less 
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Also Known As:
Live Aqua Cancun All Inclusive Hotel Cancun
Cancun Aqua Hotel
Aqua Hotel Cancun
Fiesta Americana Grand Aqua

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