Let me start by stating that this is the first time I write a review but after reading many other reviews I felt I owed it to the hotel and staff to counter some of the negative reviews. We checked in 3 nights ago and still have 2 more to go and the experience has been way above expectations. The only reason I didn't give it 5 stars is because their website describes a Gran Junior Suite as beachfront unit with cabana but we were checked into a suite on the 6th floor facing the lagoon. At the end, we were fine because the unit we were in was more spacious than the beachfront unit and we needed three beds to spread out on. Also, located on 6th floor meant been near the concierge which was awesome.
I have visited a few all-inclusives and thought this hotel was classy, clean and convenient. Its not a giant hotel so you are close to all the bars, restaurants and beach. The staff is remarkable....they went out of their way to make you feel special, always courteous and willing to help with a smile. Granted, we were on the VIP rooms with the black wrist straps but I spent quite a bit of time observing their service to others with different color wrist straps and it seemed to be just as good.
I have to call out the 50+ year old from the US (we also are from the US) that was downright obnoxious. The way he addressed the staff was downright embarrassing and the reason for the term "ugly American". He berated staff for saying "si senor" instead of "yes sir" and for saying "here's your cerveza" instead of "here's your beer". Give me a break! You are in their country and you can't accept a few words in Spanish!! Get a life and try to blend in a little with the language and culture of the country you are visiting. As an American, you give all the rest of us a bad name.
A huge shout out in a positive way to Luum Ha diving. Alfredo and Fernando were absolutely incredible in the wreck dive, the drift dive and the cenotes dive. Most incredible experience for my kids and I.
To conclude, the Gran Caribe Real is an amazing value for the money. Keep in mind you are not paying 2 or 3 times as much as is the case for the 5 stars in Cancun.
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- Also Known As:
- Gran Caribe Real Cancun
- Caribe Real Resort Spa
- Gran Caribe Cancun
- Cancun Gran Caribe Real Resort
- Gran Caribe Real Hotel