We have just returned home from a two week stay at the Gran Caribe Real. We are a party of 2 couples which have stayed in many 5 star AI resorts around the word. We had a really great holiday and I would recommend this hotel to family/friends.
The is probably the cleanest hotel I have ever stayed in. There is constantly someone cleaning the floors and glass etc. the location is perfect as you are only a 10 min walk to the shops one way and a 15 min walk to the bars in the other direction. The pool area is pretty small however there are more than enough beds for everyone. The beach is fantastic and so too is the beach bar, a great place to escape the heat for a few hours.
FOOD AND DRINK
Overall I would say the food is pretty good. The Italian is excellent, the sunset grill was good and so too is the Gaviotas buffet. The Mexican was just OK however the albatross buffet was pretty poor, I wouldn't bother eating in it, the food was always stone cold. The alcohol is pretty good, you can have pretty much any cocktail you want and the beer is excellent.
The staff are what really makes this place 5 star. They really can't do enough for you and they always have a smile on their face. We would like to give a special thanks to Chely and Fatima in the lobby bar, they were fantastic and always made sure we had our drinks just the way we liked them and Fermin In the Gaviotas buffet is probably the hardest working waiter I have ever met.
The entertainment team at the pool work so hard every day and there are activities to suit everyone. There is a band on every night in the lobby bar and most of them are really good. We did not go and see any of the shows so no idea if they were any good.
We did have an incident when it came to checking out. We were not keen on the house red wine so we decided to buy a bottle of wine when in the Italians to have with dinner. When we were ready to leave we asked for the bill, we were asked to sign it and we left the money for the wine. When we came to check out a few days later they tried to charge us for the wine again! And to be honest I still don't think they believe that we actually paid for it. If you decide to buy Anything during your stay just pay for it when you check out to avoid the accusations!
There are a few things in which the hotel could improve on.......the furniture in the lobby and bedrooms are looking a bit tired, and a microwave in the buffets is essential as most of the time food is pretty cold.
Overall I would say this is a very good hotel but its the staff and the service they provide which really makes it excellent.
- Also Known As:
- Caribe Real
- Gran Caribe Real
- Gran Caribe Real Cancun
- Cancun Gran Caribe
- Grand Caribe
- Caribe Real Resort Spa
- Gran Caribe Real Resort
- Gran Caribe
- Gran Caribe Cancun
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