We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“simply beautiful!!!” 5 of 5 stars
Review of GR Solaris Cancun

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added GR Solaris Cancun to your Saves list
GR Solaris Cancun
4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
Package Deal
Ranked #35 of 177 Hotels in Cancun
New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“simply beautiful!!!”
5 of 5 stars Reviewed April 17, 2010

My husband and I just returned (4/11/10) from an 8 day trip at the Grand Royal Solaris. If you stay anywhere in Mexico, you've got to stay here at least once. The beaches are so amazing and so beautiful. The hotel is beautiful, so clean and the people are so sweet. The food is good and they have a lot of American food so you are not stuck just eating Mexican food (which is also good). They even had a chinese buffet one night was was so good. We were too tired from the beach to go to the shows at night, but I hear they are wonderful. The hotel staff treated us like royality, no kidding. Our room had a king size bed and a stocked refrigerator. We didn't need to ask them for anything. The towels are right next to the pool (there are 4) and we spent a lot of time at the adult pool which was nice. No one pressures you into timeshare buying (although we already own one) so we just relaxed all week. It was spring break weak, so we enjoyed watching all the kids too. The weather was beautiful every day 85-89 and down into the 70's at night. Try to get a balcony room they all over look the ocean.

Anyway, I really can't say enough good things about this hotel. I can't wait to stay there again next year!!! Adios!

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

2,528 reviews from our community

Traveler rating
    1,100
    848
    332
    150
    98
See reviews for
736
965
24
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (577)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
indiana
1 review
4 of 5 stars Reviewed April 16, 2010

The facility was nice. Room Service had some attitude with me for ordering so much milk for my 1 year old. Walls are thing. Extremely hard to enjoy yourself with a child. Not friendly for small kids. Food was okay.

  • Stayed April 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 4, 2010

My boyfriend and I were looking to go somewhere warm to escape the cold winter weather we are accustomed to. After looking around we decided that Cancun had the most options and the best deals too. We wanted something that was all-inclusive, had several dining options and didn't have too many young kids. While there were cheaper options we ultimately decided on the GR Solaris based on all that they had to offer and the overall good reviews it received.

We arrived in Cancun in the afternoon and had arranged transportation when we booked the package. We expected this to mean some kind of bus so we were very surprised when our Lincoln Navigator arrived and it was stocked with a cooler full of beer. One other couple shared the car with us but it was no big deal.

We heard that there would be a sales pitch for time shares, but we didn't get one. Instead we were approached by Ivan, who was some kind of concierge for the hotel. My boyfriend was apprehensive at first and was sure Ivan was trying to sell us something. He did nothing of that sort and just explained the different dining options and locations to know within the hotel.

Dining
The hotel offered several different dining options, but it is important to note that all of the options are not always available. For example, there is only one place to get breakfast, and then another for lunch. Breakfast each day was a buffet and they had omelets and some other stuff every day and the rest of the stuff rotated daily. Lunch was at the restaurant out by the pool and each day was a different theme (Mexican, Asian, American). If you don't want to take the time to eat a full meal they do have a Snack Bar area by the pool as well and this has some quick foods that are available from around 12-5pm every day.
Dinner each day had 3 options. Marco Polo was the nicest restaurant and the only one (for the most part) that you needed reservations for. Each day it rotated the cuisine (Spanish, Italian, Mediterranean, American). The service was very good, but the food options seemed to be on the eclectic side and we found that if you associate a certain food with a type of cuisine, they probably didn't include it. Each night they offered a few salads, a few appetizers, and then 4 entrees and 4 desserts. The reservation policy was also a bit annoying; they can only be made in person starting at 8am and it seems to take longer than it should. Also, people do start lining up considerably before 8am so make sure to get there early.
The other 2 dinner options were buffets and they were generally good and had lots of different food choices. Just like the other places, the themes would rotate for these places too. You don't need reservations, except for some reason the restaurant by the pool requires them 2 nights per week.
For late night options there is 24 hour room service and also a deli. Both of these were good, but not the greatest.

Room
Our room had a king size bed and was very nice and clean. We paid a bit extra for a balcony and this had 2 chairs and a small table. The description of the room described it as Lagoon View, but since it was on the side of the hotel it looked directly into the next hotel, which was pretty close. If we looked to the sides we could see both the lagoon and the ocean so that was really nice.
The bathroom was clean and roomy and the shower was really nice. At one point our toilet stopped working however and it took several complaints before someone fixed it. We called maintenance a few times and considered asking to change rooms, but a complaint to the front desk got it taken care of.
We did have a mini-bar in the room and it was nice but small. There were several cans of pop and several bottles of beer and it was restocked as needed.

Pool
Just like many other properties the GR Solaris touted the number of pools that it has. I think the number was listed as 5, but don't think that this means there are 5 different pool areas. There is one big pool area with all of the different pools. 1 pool is a kids pool, 1 is an adult pool, 1 is a hot tub and then there is the main pool that is technically 2 separate pools. The adult pool was really quiet and we didn't really go there. The hot tub was nice, but not very hot or very bubbly. The main pools were nice but the lower pool was much colder than the upper one.
If you want to get pool chairs you really need to put your towels down really early in the morning. We tried to get down there by 6:30am and even then many of the prime seats were taken. By 7am or so there were very few groups of chairs together. Some people put towels on the chairs and don't reappear for hours, while others are out there for the entire day. One day we had a problem with one of our chairs being “stolen” by a family who needed an extra chair and then claimed that our towel disappeared, yet our magazines and shoes somehow remained. This was very annoying because getting another towel card required a trip up to the front desk and and explanation.
The pool area leads right down to the beach, which was very nice. The beach was clean and the water was nice. There are chairs down by the beach and these can be reserved just like the ones up by the pool. There are many people walking around selling stuff on the beach and they politely understood if we weren't interested.

Bars
The hotel is all-inclusive, so of course alcohol is an important part of this review. There is one main lobby bar, and then 2 bars out by the pool. The lobby bar is nice and there is plenty of seating, but it can get crowded as it is the only night time option. We really wished there was another night time bar option at the hotel. The pool bar has both swim up and walk up options. The swim up part was really nice but during busy times service could be slow. The other pool area bar is actually part of the restaurant and they have a good selection of drinks.
The hours of the bars were a bit perplexing. The pools were listed as being open until 8pm, yet the bars closed at 5pm. I don't know if this changes when the weather gets warmer or the sun sets later, but it definitely created a last minute rush to get drinks. I should note that the bar that is attached to the restaurant is open later if that restaurant happens to be open at night, but this isn't every night. Another peculiar thing about the bars is the fact that different bars have different drinks. For example, Marco Polo (the nice restaurant) was the only place with Bailey's, and not all of the bars had raspberry vodka. Also, the bar in the restaurant part of the pool has more drink options than the other pool bar.

Other Stuff
We are in our early 30's and do not have any children and were really concerned about being in a hotel with lots of children. It might be different at other times of the year but for the most part there were very few young children there. We also didn't want to be surrounded by 18 year olds there for spring break and excited to legally drink for the first time. There were some younger college kids but not too many, again, this might be different at other times of the year. Finally, we do like to have fun and didn't want to be the youngest ones there either (wow, we sound really picky). There were some older people but they seemed to be up for a good time and were tossing back drinks like people ½ their age.

As many other reviews mention, you can catch the bus right outside the hotel. Compared to US prices the bus was cheap at 75 pesos per person each way. It was clean and the bus drivers were helpful. It is important to note that if you are going towards town that getting back can be confusing. The reason for this is that in the US we are used to a stop going one way being right across the street from a stop going the opposite way, but this was not the case at all in Mexico. For example the stop going to town is right outside the hotel, but coming back from town there are stops either a few blocks before the hotel, or a few blocks after. Also, some of the routes were confusing and you should probably ask the bus driver if you have any questions about where the bus actually goes. One time we were on a bus back from town only to discover that this particular bus only went about ½ way down the strip of hotels towards our hotel and we had to walk several blocks to find another stop.

We went down to the more commercial areas of the town a few times, There are several malls (some nicer than others) as well as a variety of restaurants. There is also a flea market area where there are good deals to be had if you are willing to bargain. Please note that the shops in the flea market sell most of the same stuff (sunglasses, t-shirts, shot glasses, etc) so it makes sense to look around before buying. Also, the shop keepers work very hard to try to get you to come in to their shops and once you are in they don't hesitate to use hard sell tactics.

Everywhere we went people seemed to speak English, which was really nice for us. I can't think of a single hotel employee we encountered who didn't speak English. My boyfriend has been to other cities in Mexico and definitely noticed how Cancun is more Americanized than other cities.

It is impossible to go very far in Cancun without someone trying to sell you an excursion. They have people in the airport, in the hotel, out on the street, in the mall and just about everywhere. We noticed that many of these different places were selling excursions through the same provider. We didn't want to spend an entire day off somewhere so we went on a dinner cruise on the lagoon. It was a short bus ride from the hotel and it was really nice. It wasn't too crowded and everyone was really fun. They gave us the option of chicken and fish, or steak and lobster for a little bit more. We went with steak and lobster and it was pretty good. The lobster was a bit overdone and for reasons that escape my boyfriend, the steak was covered in a mushroom sauce, which he would have appreciated them making this known beforehand.

Just about everywhere except the bus accepted US dollars or Mexican pesos. Some places listed their prices in both currencies, while others dealt exclusively in one or the other. Each day we were there the exchange rate changed and normally this wouldn't be an issue except that the rate varied between the 11-12 range and this impacted how the hotel exchanged our money. When the rate was 12.05 per dollar we got 120 pesos for $10 but when the rate dropped below 12 to 11.95 the hotel now gave us 100 pesos for $9 so they are definitely working the spread. It wasn't a big deal as we really only exchanged money for the bus, but it definitely should be noted. If you plan on exchanging more substantial amounts I am sure there are better options available than at the hotel. I also doubt this hotel was the only place that did this.

This was the best vacation that we have ever had. And we wouldn't change a thing. We would definitely go back to Cancun, but would probably stay somewhere else. And that is only for a different experience.

PS: You must try the coconut ice cream! It is amazing!

  • Stayed February 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 1, 2010

Our group of six stayed there for seven nights, and everybody had a great time! After I booked this resort back in Feb, there were a number of negative reviews that almost scared me away. I am glad that I didn’t change the plans. I visited many all-inclusive resorts; for the price we paid – IT WAS THE UNBEATABLE COST/QUALITY DEAL. The buffet food was not the best, but above the everage (definitely not awful); we were able to find something tasty at every meal. A lot of seafood (fish, shrimp, calamari). Breakfast hint: there is a juice station where they would make a fresh juice for you from fruits/vegetables of your choice (I wish I noticed it earlier). Marco Polo was absolutely fabulous – food quality, service, presentation.
We had no problems with Timeshare – they asked if we were interested and we said no. That was it.
Also, free wireless – it worked just fine in our 4th floor room.
Overall, the staff is very friendly and helpful. If you are not comfortable with something – ASK.
If your bed seems too hard, just ask for a topper. They will re-do your bed in no time!
If you need a shade on a beach - ask for an umbrella!
Once again, if you go there to enjoy yourself – everything is there for you. If you go to look for negatives –nothing is perfect in this world.

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Des Moines, Iowa
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 30, 2010

I've stayed in both the Royal Solaris, and the Grand Royal Solaris, which is the newer of the 2, is located next door to each other. These are both all inclusive resorts. Plane, hotel stay, food, drinks all included. It has more than 4-5 bars and a club inside. Along with several restaurants, including 2 with a dress code. Very nice overall, plus it has a swim up bar with parties everyday outside near the pool/bar area.

Stayed March 2007, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, IL
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 28, 2010

We have just returned from a 7 night getaway in Cancun, GR Solaris. We were there, as husband and wife, with two kids ( 2.5 and a 1.5 yr. old kid). We had a really nice time as a family. The food was good (especially breakfast; a wide variety to choose from), lunch and diner were also ok. You would always find something that you'd like.
The staff was always very attentive to our needs and very friendly. Always made sure that we were ok and that everything was ok. We did appreciate that.
Room service was also excellent. The rooms were not very big, but clean and the cleaning staff would come and clean them every day (and i mean really clean them). We had an incident where we broke a glass in the room so we needed someone to come and wipe the floors since we had the kids and the glass was dangerous, so someone was in our room within 5 min. So, very prompt staff. Room service is also available 24/7 which is an amazing service to have. Great food, always fresh and delivered again just as they tell you.
Overall a wonderful experience.

Two negatives: the kids pool is first off very small and unheated and the second the day-care activities are only for older children. Nothing for younger kids.

  • Stayed March 2010, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 28, 2010

I can recommend the GR Solaris for a number of reasons. I'll just explain who I am so that you can decide if your tastes are likely to match mine. My twin brother and I just turned 40 and my family decided to meet at an all-inclusive to celebrate with some warm weather and sunshine. I'm from Montreal and the windy 25-27 degree days were quite hot enough for me to get the escape-from-winter experience I had hoped for. We stayed 5 days, booking through a travel agent. I had read in one review that the food at the GR Solaris was not great. In fact, the buffet and Brazilian BBQ were superb. I mean that you can get bored of anything (even variety!) but once you have tried everything there is plenty of the kinds of food that will keep you feeling healthy and happy and well-fed. Some people are, let's face it, a little fussy. The hotel filters its water so that you can drink from the tap. We didn't, but we brushed our teeth with it and had no problems with it. The minibar was stocked every day with beer, soft drinks, and water bottles. There was a coffee machine in the room which I used in the morning. The coffee was good. The room and hotel was kept immaculately clean. Really. We chose a lagoon view. It was cheaper than the beach view and we had a nice view of the water. My twin brother had a view of the adjacent hotel--not as nice but he had a bigger balcony. My
older brother and our parents got a beach view. Gorgeous. So if you are wondering which to get, here is my opinion: you can either hear faint sounds of buses and look at the brown expanse of (and slightly sulfur-smelling) lagoon, or get an even better view with the beach and pool and listen to disco music blaring from the poolside speakers all day long. Bus sounds or dance music. Choose.

During our 5 days we joined my older brother on a deep-sea fishing trip. We did not take Dramamine (sea sickness medication) before going and should have. My brothers did and felt fine. My wife and I didn't and we were miserable. My wife was violently sick and moaned to go back to shore the whole time. I was on the verge of vomiting the entire time. I managed to get through it without chumming the water. My complaint: Hey! They could have warned us. The fishermen on the boat took a double dose of the stuff but didn't bother to suggest that we do the same. Live and learn. Suggestion: take the pills no matter how clam they claim the water will be.

We also hired a driver to take us to Chichen Itza. You can buy a tour through an agent or give our driver a call (Arturo Zarate Campos cel: [--]) and hire a local directly. He speaks English well enough, charged $250 USD for all 7 of us, got a decent van with seat belts and air-con, called ahead to hire a tour guide (Rene--very good, $60 USD) for us and was good humored throughout the day. He also does hotel transfers, etc. Chiche Itza is amazing. Don't miss it.

My brother bought boogie boards at the pharmacy for body surfing on the beach in front of the GR Solaris. That was fun. The beach extends out a fair way and is shallow enough for an adult to enjoy the sizable waves while still being able to touch the bottom.

All in all, the hotel and Cancun visit was good fun and I would recommend it. See our home video here:

http://www.audreyannawalker.com/audrey165.html

  • Stayed March 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to GR Solaris Cancun? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about GR Solaris Cancun

Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Phone Number:
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#25 Spa Hotel in Cancun
#28 Luxury Hotel in Cancun
#29 Top resorts Hotel in Cancun
#30 Business Hotel in Cancun
#32 On the Beach Hotel in Cancun
#35 Family Hotel in Cancun
#38 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — GR Solaris Cancun 4*
Number of rooms: 306
Official Description (provided by the hotel):
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Cheap Tickets, Hotels.com, Orbitz, Agoda, TripOnline SA and Tingo so you can book your GR Solaris Cancun reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Gr Solaris Cancun Hotel Cancun
Solaris Cancun
Grand Solaris Cancun
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Grand Royal Solaris Cancun

Owners: What's your side of the story?

If you own or manage GR Solaris Cancun, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.