If you are looking for a good hotel then look no further, I would not rate it as a 5 star, but a healthy 4.5.
Really friendly and helpful ranging from bar, pool, restaurant and entertainment staff. Some of the reception staff could do with developing a bit more customer service skills. A little bit of explanation or additional information related to your question would go a long way in enhancing the experience of those staying at the hotel rather than a simple 'yes' or 'no'.
We never struggled to find something to eat as food is of a good quality. However, as I/family do not eat pork it did become difficult to find a variety of dishes that did not contain pork, in some fashion. Overall, a great selection of food (could do with being a bit hotter at times) and beautifully displayed. Marco Polo, mm, ok, all shirt and no trousers (if you know that expression) after reading the reviews I thought this place was a must! I was wrong and disappointed not only with the quality of food, but also with a female member of staff's lack of customer service skills. It is Not what it is made up to be in the reviews, unless we were just unlucky with an off night. I must point out the majority of staff at the hotel are great it seems you always get one wherever you go and this particular female member of staff was the one, whether at breakfast, lunch or dinner its almost a smile would crack her face and simple pleasantries were way beyond her. Maybe we just caught her on a bad week to be fair?!
We are not real drinkers but enjoy the odd alcoholic beverage each evening. Drinks were ok and of a great variety. Tequila is the drink I say! It reaches parts other drinks don't go :)
Very nice beach white sand if that's what you like (as we do) sea was a bit rough. Red flags out all the time and usually by 11am the odd yellow flag would be put up some where along the beach to allow for some form of swimming to take place. Kiddies can paddle by the shore as the water comes in but definately keep an eye on them as mother nature has a way of turning in a blink of an eye. No issue of seaweed when we were there. Beach can be breazy so be careful in the sun even though it feels cool. People do mark their territory by placing stuff on loungers so be aware. No beach bar, but drinks can be ordered as staff do adventure down on to the beach to take orders. Tipping goes a long way in Cancun. Overall, great beach pity sea was not calmer to allow relaxation in the sea, as I said waves can be forceful!
Great swim up bar. Swimming pools are what they are swimming pools. When we first arrived the pool had been heated and oh what a joy! Unfortunately that was the only time we experinced it heated. Further trips to the pool were not as bliss : ( kiddies pool always heated our 3yr old son loved it and the kiddie slide in the pool great feature. The staff in the Kids Club can't fault them and would like to thank them for their service.
We had a double deluxe ocean view...room was satisfactory..comfortable, clean and had a great view of the sea and part of the hotel grounds. We did notice the ocean front rooms lose the sunlight in the early afternoon as the sun moves round. Room was cleaned everyday and fridge always restocked!Fridge in our room a little too noisey did wake us up at somepoint every night.
Michael Jackson night was great! The performers definitely done their homework. Did not attend the other shows so unable to comment.
Accessibility for those who use a wheelchair can be improved. Some doors are heavy and make them difficult to exit/gain entrance to various parts of the Hotel. Lifts will take you to all levels, however, there are still doors and one or two steps in places you may need to negotiate.
As I said if you are looking for a good quality hotel 4.5 star I would say look no further than the GR Solaris...
Oh just as an add on. I read loads about airport tax to leave Cancun on this fourum. From the United Kingdom the tax is included in the ticket just incase anyone else reads the reviews I did.
Again GR Solaris all the way...!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for the great comments about our resort, we do appreciate them. Thanks for pointing out our MJ show !
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We are looking forward to have you and your family again soon !
Hoteles Solaris de México
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.