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“Family trip Christmas through New Year” 5 of 5 stars
Review of GR Solaris Cancun

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GR Solaris Cancun
4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #37 of 175 hotels in Cancun
Minneapolis, Minnesota
1 review
2 helpful votes 2 helpful votes
“Family trip Christmas through New Year”
5 of 5 stars Reviewed March 28, 2013

We stayed at GR Solaris Christmas 2012 through the first week of January. Overall the experience was outstanding. Our family includes two boys, ages 7 and 2. Here are the pros and cons from a family perspective.

PROS:

• An abundance of meal options at all hours

• Clean, quiet rooms

• Friendly staff that's eager to please

• Amazing entertainment staff, especially Jennifer

• Clean, well maintained facilities

• Safe environment – life guards, etc.

• Family friendly activities like daily bingo, kids club with games, activities, caring and attentive staff, etc.

• Very entertaining magician shows once a week for the kids – ours really enjoyed

• Evening entertainment (had difficulty taking advantage of this due to the age of our youngest)

• Clean, well kept beach

• Pools with varied depths for everyone

• Easily accessible food / drinks at all times

• Reliable internet (wasn't utilized much as this was vacation but appreciated)

• OUTSTANDING Christmas and New Year events / activities for the entire family, including a visit from Santa, who comes via parasail in Mexico (kids seriously LOVED this)

• Easy access to other parts of Cancun – right on bus line

• Bartenders (two examples being Louis and Ramon, who still come to mind three months after our trip) were outstanding

• Food is an epicurean's delight – plenty of options that vary from day-to-day and cover the gamut


CONS:

• Some of the entertainment was on the risqué side for young children; we're liberal with respect to this but some may be out off

• No life guards at pools; while some may call this a negative we were comfortable as we believe that we should watch our children and not pass the responsibility off

• Evening entertainment starts a little late for young children but this is to be expected and thus not really a negative – mentioned only for those with small children

• Rooms facing the courtyard can be loud late, especially on New Year's Eve; rooms facing adjacent properties can be equally as loud – both acceptable given the holiday, in our opinion



Overall we LOVED our time at GR Solaris and intend to return – over the holidays and at other times.

At no time did we feel pressured or obligated to tip. Regardless that's what we do and it was appreciated.

Room Tip: Rooms higher on the building have a stunning view and the elevator is not an issue, as can be the ca...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review, June 7, 2013
We are pleased that your stay at our Resort has been satisfactory. We appreciate for taking your time for writing your comments, the pros and the cons; we will take action to improve our services.

We hope you stay again with us soon and see our improvement

Warm Regards,
Hoteles Solaris de México
^C
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (471)
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English first
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 26, 2013 via mobile

On our way home from the airport right this minute. We couldn't of asked for better weather during our week long stay at this resort. The facility was well maintained and you can always find something good to eat. We loved breakfast at Cafe Solaris. Salaya and Cen were always there to greet us. By the middle of the week, Salaya knew to bring my husband and I two iced teas and a bottle of tabasco! The snack bar by the pool was wonderful! We ate dinner at Rosmarinus almost every night. Special kudos to Josue, Maiky, David, and Elias. The made our stay so much fun and my husband and I really feel like they looked forward to seeing us every night! I teared up when we finally had to say goodbye =( The waitstaff by the pool and on the beach were also great. Diana, Matilde, and Luis were very attentive and were always there when our cups were empty. The nightly shows were also a great experience. The entertainment staff works really hard and it truly shows! Overall, we had a wonderful trip and would highly recommend this resort to anyone.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review, June 7, 2013
Thank you so much for your review regarding your stay in our Hotel. We loved reading that you enjoyed our facilities, the service and also, thank you for pointing out how great our staff is.

We are looking forward to see you soon

Best regards.
Hoteles Solaris de Mexico
^C
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Allen, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 25, 2013

They have the best customer service I have ever experienced in any resort/timeshare or hotel. It is extremely clean. Everyone is extremely help and compared to its sister property in Cabo, the spa does not charge separately for service and it has to be done through room charge. This made me feel better because I did not have to worry about theft as I did in Cabo. We stayed for 7 days and had the best time. I am real sorry that they no longer have a Chichen Itza sight see as part of all inclusive and wish they would add that back in. The 24 hour Room Service as part of all inclusive was AWSOME!!! The food was very tasty and unlike Cabo, we never got sick. The beaches are breathtaking and clean. We used their massage service, which was much better than the states but the room was cold since there is no heating blanket on the massage beds. We went during the Spring Break week and with all the young kids during that week, we did not feel like there was enough night time entertainment for us. We will no longer be going during Spring break but we will definitively go at least once a year. We were so spoiled by all of the hospitality that we regretted coming back especially because the customs lines were sooo long in the States.

Room Tip: Outdoor Jacuzzi rooms are the best but make sure you ask for non smoking.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review, June 7, 2013
We are happy to hear how much you enjoyed your stay in our hotel. Thank you for pointing out how great our staff service is. Thank you for taking your time writing your review.

We hope you come back soon

Warm regards,
Hoteles Solaris de México
^C
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alabama
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 18, 2013

room: basic standard hotel room that you get in the states

Food: eww, it always seemed a day old. a good variety but wasn't very tasty. I have been to other all inclusive's and they have had better quality of food.
they had free room service that was cool, its just that the food wasn't

liquor: eww, it seemed all they knew how to make were frozen drinks, they really don't know how to make other things

adults only pool: eww, the Jacuzzi wasn't hot and had a weird film on top

entertainment staff: they tried, it was fun going out with them

if you want a cheap all inclusive with the only thing to offer is a place to lay your head, this is the place. don't have any expectations this is you place.
If you like to eat and drink at least average--> don't stay here

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review, May 20, 2013
Thank you for taking the time to leave this review. We are sorry about the disconfort you had during your stay. We appreciate your feedback, it is through your comments that we can improve our guest's experience.

Sincerely,
Hoteles Solaris de México
^T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glen Ellyn, Illinois
Contributor
14 reviews 14 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 18, 2013

I am a Riviera Maya fan, and have never been much of a Cancun fan. However, we selected Cancun because it was a long weekend, not a week, and we wanted to be close to the airport. We selected GR Solaris because of the TripAdvisor reviews. I was pleasantly surprised by this resort. It was extremely clean and the staff goes out of its way to make you feel special. The food was a surprise as well. Much better than I had anticipated. The beach is clean, and the bartenders will even serve you oceanside! Everything everyone says about the staff is correct. Hamilton, David & Kevin are a riot and really made our trip fun! We met some nice people vacationing there as well. The rooms are nice and the beds aren't bad, but I would recommend asking for a pillowtop mattress cover upon arrival. They should just do this for all the beds. I was there with girlfriends for our 50th Birthdays, and we had a lot of fun. The weather is usually 85 and sunny in this part of Mexico. Love the weather, the resort and the staff! I would return for another long weekend for sure!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review, June 7, 2013
Thank you for your review regarding your stay in our hotel. We are pleased that your holiday in our hotel was pleasing.

We hope you will come back and visit us soon

Best regards,
Hoteles Solaris de México
^C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 17, 2013

This is my third time in 4 years to this area and my experience at GR Solaris is mixed. Upon first impression, Sandra was extremely pleasant and the views from reception balcony were magnificent.

We elected not to upgrade to beach view. The difference between beach view and non is quite apparent. A non beach view balcony is either off to side or front of the hotel. No flat screen and the walls are extremely thin. Beach front rooms offer a totally different experience. Our friends upgraded. I believe it was an additional $30.00 a night. They loved their room. Even had thicker blankets.

Food was great.. Lots of variety. Make sure you book dinner with Marco Polo at least 2-3 times if not heading to town.

Entertainment was terrific each evening, different show each night, wait service throughout..

Pools nice and clean, quick access to life guarded beach.

Drinks are what to expect from all inclusive- could use some more bars. At night, excluding show room, only one bar is open. For those that like to grab their own drinks, could have to wait a few.

Good time, but for the avid traveler looking for above average resort choose the "Palace Resorts".

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Social Media Manager at GR Solaris Cancun, responded to this review, May 20, 2013
Thank you for your comments, is is through them that we can improve our guest's experience. Thank you for pointing out Sandra, we are glad you enjoyed our food as well.
We hope to see you again in the near future.

Warm regards,
Hoteles Solaris de México
^T
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbellford, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 17, 2013

We thoroughly enjoyed our 2 week stay. The Marco Polo served an excellant variety & quality of food prepared by their outstanding chef........Roberto Sanchez. the entire experience at this restuarant was delightful . We ate there every evening and looked forward to this time all day.

Room Tip: Ocean View balcony
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Solaris H, Hoteles Solaris de México at GR Solaris Cancun, responded to this review, June 11, 2013
We are happy to hear how much you enjoyed your stay in our hotel. Thank you for writing your comments regarding our Restaurant Marco Polo, we are happy you enjoyed it every night. We will inform our Chef Roberto.

Hope we see you soon.

Kind regards,
Hoteles Solaris de México
^C
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about GR Solaris Cancun

Also Known As:
Gr Solaris Cancun Hotel Cancun
Gr Solaris Cancun Hotel
Solaris Cancun
Gr Solaris
Grand Solaris Cancun
Cancun Gr Solaris
Gr Solaris Hotel Cancun
Gr Solaris Cancun & Spa
Gr Solaris Cancun Mexico
Address: Boulevard Kukulkan Lote 59 2 Etapa, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#29 Luxury Hotel in Cancun
#31 Top resorts Hotel in Cancun
#33 Business Hotel in Cancun
#33 On the Beach Hotel in Cancun
#37 Family Hotel in Cancun
#42 Romantic Hotel in Cancun
Price Range (Based on Average Rates): $$
Hotel Class:4 star — GR Solaris Cancun 4*
Official Description (provided by the hotel):
GR Solaris Cancun is an all inclusive beachfront resort that offers a range of facilities and a full slate of activities daily. Guests have access to two swimming pools, a spa tub, a 22.5-meter (74-foot) stretch of beach, and a fitness center. The hotel also has a marina, where non-motorized water sports, tennis courts, and a volleyball court are available. Other amenities include concierge services, a spa, a hair salon, and laundry facilities (no dry cleaning services). Business amenities include meeting rooms, banquet facilities, event catering, a ballroom, and business center with Internet access (surcharge for all). Three restaurants, two snack bars, and two bars are on site. Room service is available 24 hours a day. ... more   less 
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