We were there for 5 days in early November 2012. It's a small hotel, compared to many others in the Hotel Zone. However, the staff was absolutely amazing! They went out of their way to serve guests well, and always had a smile on their face... I was not amazed by the facility, but the staff, and their evening shows were pretty good ( some of them are not kid friendly). Again, the staff is what makes this resort stand up from the rest.. I hear many guests that have gone there more than 5 times because staff makes them feel at home.

My fiance and I stayed at the GR Solaris in Cancun with another family who had children with them as well - we had the most outstanding customer service during our stay! I had previously read many reviews about the food not being up to par - I have no idea what these people were talking about. We thought the good was great! Especially the fresh fruit and seafood selections. My fiance and I travel often since I work for an airline, and we have been all over the world - when I say that customer service is good, I mean it! The wait staff took excellent care of us and the family with children - they were especially accomodating with the young children in bringing juice and milk whenever we needed it. Thank you for a great stay!

This review is being written specifically to commend two wonderful staff members at this fantastic hotel. They are Abigail (last name unknown), whose service at the hotel's pool area is beyond above-average, and Miguel Martin, our top-notch server at breakfast and dinner on several occasions. Both of these individuals were sincere in their friendly and attentive actions. They are true assets to this hotel's team of great people, and I would really enjoy seeing them again in a possible future visit.

My husband and I have were at the GR Solaris for 17days. This is our 14th stay at this resort.We have traveled to many countries as well as states in the United States and have yet to find anything quite like this resort. From the moment u exit ur van Noel Adrian or Aiden r right there with a smile hug and taking ur bags. Proceeding inside David and Charlie are checking u in seeing to all ur hotel needs. Margarita is the best Concierge the GR has. My daughter and her family were coming for the first time and upon entering her room it was decorated with balloons streamers and animals made from towels.My grandchildren went crazy.The entertainment staff headed by Ramone Rock!!!! They include everyone in their daily activities and cater to every age group. The more u participate the better ur time. The entertainment staff are the main reason so many people become Repeaters. Ray Christian Alian Vincent Jennifer ana and Jazmin are ur personal entertainers you will fall in love with all of them just as my family have. All ur bartenders entertain u as well with shaky shakying as they mix ur special cocktail Luis is always there with a smile hug or a hand carved item. Kevin Elder Edgar Abraham Rony come from behind the bar to serve u drinks if ur empty handed. While lounging Odely Adi Monica Andre continually keep u filled and refreshed. Betty is upstairs in the lounge also waiting on u hand and foot. Food Food Food always something to eat. Marco Polo being my favorite fine dinning headed by Oscar Vermon is of course our favorite waiter... Breakfast being our favorite meal the best omelets by ovilia endless cups of coffee headed by ringo gilberto luna salaga carlos. These are just a few examples of the excellent services provided by the staff. The grounds and rooms are spotless. I could go on forever about my Mexican family but u need to experience this for urself. You will never be disappointed.