My fiance and I stayed at the GR Solaris in Cancun with another family who had children with them as well - we had the most outstanding customer service during our stay! I had previously read many reviews about the food not being up to par - I have no idea what these people were talking about. We thought the good was great! Especially the fresh fruit and seafood selections. My fiance and I travel often since I work for an airline, and we have been all over the world - when I say that customer service is good, I mean it! The wait staff took excellent care of us and the family with children - they were especially accomodating with the young children in bringing juice and milk whenever we needed it. Thank you for a great stay!