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“Fabulous!” 4 of 5 stars
Review of NIZUC Resort and Spa

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NIZUC Resort and Spa
5.0 of 5 Resort   |   Blvd Kukulcan Km 21, Cancun 77500, Mexico   |  
Hotel amenities
Ranked #9 of 177 Hotels in Cancun
Oconomowoc, Wisconsin
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Fabulous!”
4 of 5 stars Reviewed March 2, 2014

Just returned from 3 days at the Nizuc resort and wished we could have had stayed longer! We had an ocean view room in building 1 that looked out over the bay with a wall of windows that opened up to a huge terrace. The sunsets were amazing. The room was modern, beautiful and clean. The beds were the best we have ever slept in on any of our travels to Mexico. We would come back just for our room. Our room butler, Aldo, was so kind and very on top of things. He stayed discreetly out of sight, but only had to dial his extension and he would set up what ever we needed. The infinity pool is gorgeous as is the adult pool. Yes this is a family resort, but it is quiet. At first my husband and I were thinking why would anyone bring kids here, but since this is not a " let's get drunk at the swim up bar" kind of place, we could see why. Only one family was English speaking, and the children were younger-which did make the adult pool very nice to have.
The beach is smaller but lovely. They have kayaks, paddle boards, and snorkel gear available to use when ever. There are mangroves on the property so it was fun and pretty to kayak by them. The water is calm, turquoise blue, and shallow so you can paddle or walk way out and feel completely comfortable. My husband snorkeled by the reef on the property and had a squid swim right below him-how cool is that!
We ate at Indochine and sat out side by the water garden. The Asian inspired food was very good and the ambiance even better. We also ate at the La Playa Grill which was wonderful. The ocean front building sets on its own with pathways lit by lanterns. My husband had the fish special and I had the rib eye. Both were very good.
The staff couldn't have been nicer and the grounds are stunning. Hector the protector, our beach waiter, deserves a shout out. Lots of water features and very romantic at night with paths lit by lanterns and big urns lit with fire. The bars are gorgeous especially at night. The whole place has a romantic sort of modern exotic vibe. Very cool, very discreet life styles of the rich and famous thing going for it. So with that being said it is pricey, so you have to go into it with that mid set. We had the breakfast buffet included in our stay which was a nice size and had great options.

Room Tip: Room 117 has great views
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review, March 24, 2014
Distinguished Guest,

Thank you for taking the time to share your experience at NIZUC Resort & Spa.
We appreciate your comments and will make sure that Aldo receive your kind words.
Hope to have you visiting us again in the near future,

Please receive our warmest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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426 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2014

If you are looking for a peaceful,relaxing getaway in a beautiful resort, look no further. Husband and I stayed 4 nights but will be back for more. Although we had reserved an ocean suite in the main building management upgraded us (can't thank you enough!!) to Ceba tower room 632. I wasn't happy at first (wanted to be close to beach, restaurants...) but the room was magnificent! Keep in mind that it is well worth the extra money!! We enjoyed watching sunsets in our the infinity pool on our balcony. Golf cart will take you wherever you want IF you don't want to walk. It's quick and easy. Thanks to Alfonso our butler for being so attentive!
We enjoyed the food and we are pretty picky foodies... Breakfast buffet was amazing (that was included in our package through Ultimate Jet Vacation!!) and enjoyed nachos, fajitas, ceviche for lunches. Had drinks and lunch on the beach and at the pool. Dinner at la punta and indochine were our favorites although heard the Italian restaurant very good as well!
Loved spending the nights sitting outside with a cocktail admiring the beautiful landscape...water features, lighting and calming atmosphere. It is very quiet so if you want a lot of action...wrong resort. One night we went to rooftop bar above Terra Nostra. It's HUGE and is a perfect place to relax and mingle with other couples but NO ONE was there. Wonder if anyone even knows about it?? Think that is the only thing I would say needs to be added at nizuc~some kind of resort book/ magazine in each room describing all the features in resort. This way guests can refer to everything offered at the resort easily. Although it's a relatively small resort, things are spread out.
Service is wonderful and property is beautiful. We are New Yorkers and have traveled all over so we know what makes a good relaxing vacation!

Room Tip: Loved tower 6-Ceba Large room with huge pool and beautiful views overlooking ocean.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review, March 24, 2014
Distinguished Guest,

Thank you for taking the time to share your experience at NIZUC Resort & Spa.
We appreciate your kind comments. This help us to keep improving every day.
Hope to have you among our distinguished guests again in a near future,

Please receive our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 1, 2014

We stayed at this property for 7 days during Presidents week. As everyone has mentioned, the property has been very tastefully decorated. The things that stand out
a. Great service, everyone is so happy to help you out and show great respect. Please do tip these guys.
b. Very calm and relaxing place, the bay is excellent, you can walk up to 300 feet with water only up to your waist.
c. The food at the breakfast buffer was very good, lot of healthy choices, in addition they had some mexican specialties for breakfast. We had gotten a package with breakfast included which was helpful as otherwise the bill can easily add up.
d. The lunch service at the beach and pool was excellent. The ceviche and fish tacos were great, we had ceviche everyday for lunch. Even my kids loved the ceviche and fish tacos.
e. We had dinner at various restaurants on the property except Punta Grill which is adults only and we did not feel like leaving kids in the room alone. I would rate the restaurants at 7 out of 10 given the prices and food taste. We are from SF bay area, so we do get spoiled with great food so our opinion could be biased. We stayed away from Wine as it was very expensive and we get our share of good wines here in Napa, CA. We did like IndoChin from food perspective and had excellent deserts in Ramona. The Ramona restaurant is very tastefully decorated.
f. The Concierges service was excellent, they recommended couple of great restaurants in the hotel zone which were excellent recommendation. The only downside is that it costs $25.00 one way from the resort to the hotel zone. We tried Lima 12 05 (a peruvian restaurant), that was very good. The concierges also arranged for a rental car from Hertz for us for our one day trip to Tulum/Akten Chen/Playa de Carmen. It was a very positive experience as Hertz brings the car to the property, you sign the paperwork and off you go. When you come back you drop the car at the valet and they call Hertz to pick the car up. It was much cheaper than doing the tour and we had no issues driving around in Cancun.
g. The services for snorkeling, paddle board and kayaking were great. The only issue is that the snorkeling spot is ok, we have been to some beautiful snorkeling locations at other places.

Somethings to be aware of.
1. The bottle water is expensive, but they provide you enough bottles in your room and during your golf car rides that you can avoid ordering additional bottles. We did drank "house water" during our dinners everyday and had no problems. They add a slice of lime, cucumber, lemon to the house water which was very refreshing.
2. The tip is confusing since they already add 12.9% to every bill. We still added additional tip but we were not sure if we were under or over tipping.
3. The website should have a clear breakdown on charges for the rooms, we had to get few adjustments done as the price we were quoted was different than what appeared our final bill. I think they maybe still working out some of the kinks in the system.
4. We were not aware of how to lower the shades in the room, the light in the morning bothered us slightly as I am a light sleeper and usually prefer perfect dark room.
5. They provide Nespresso machine in the room, we ordered milk and then used it to make lattes in the room everyday. It will be great if they provide cream or milk complementary.

I would highly recommend this property, its slightly away from hotel zone which is great. We do travel quite a bit and this property was very comparable to other top properties we have stayed.
We stayed in Ocean View Suite and found it appropriate for our family. My kids enjoyed both the beach and pool and felt very safe.

  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review, March 24, 2014
Distinguished Guest,

Thank you for taking the time to share your experience at NIZUC Resort & Spa.

We appreciate your comments since they help us to improve our service every day.
We hope to have the opportunity of having you visiting us again soon,

Please receive our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 1, 2014

This is by far the most beautiful resort I have ever seen. If you check out the photos online, you will be impressed, but when you see it in person your jaw might drop as did mine. There are multiple restaurant choices from Asian to Italian and pretty much anything else in between. The rooms are incredible, but the spa takes the cake. I am somewhat of a spa snob and receive massage on a regular basis. I had the BEST massage of my life followed by a hydro therapy session equal to none. I must also mention the staff was very professional and treated me like royalty (that is not an exageration) BEST SO FAR!!!!

Room Tip: Did not have any experience to suggest something was lesser or superior. I do know they had an array...
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  • Stayed March 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review, March 24, 2014
Distinguished Guest,

Thank you for taking the time to share your experience at NIZUC Resort & Spa.
Your comments help us to keep improving our service.
Hope to have you visiting NIZUC again in the near future,
Please receive our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed February 28, 2014

We just returned from 5 nights at Nizuc. Our experience was 5 stars and the small things do not change the rating.

We arrived Saturday night to a most gorgeous sunset view in the lobby. We were upgraded to an Ocean View Suite in the main building which we loved and loved the location. We were originally booked in the tower and I am glad we had such close access to everything. The room was great, large with a huge balcony to watch the sunset every night. The tub and shower were the best.

The resort was definitely not at capacity so everything was available with no waiting. Everyday we had our choice at pool spots and the seats didn't start to fill up until after 9:00 AM. We used both pools but preferred the adult pool. The main pool is large and plenty of seating. The adult pool is much more intimate with a great seating area for reading. It was also breezier there.

This is not the place to go if you are looking for a night life, we wanted to stay away from the party aspect of Cancun and just relax.

Our meals were great, but like others have said it would be great to have a more casual evening option. Our last night we had room service on our balcony which was our lightest meal. We LOVED the breakfast buffet and I am not a breakfast eater. The mexican specialties every morning were delicious. The fruit and juices fresh and we never left without trying a new pastry.

We did the chef's dinner one night as we were celebrating my birthday and it was amazing. We met with the chef Vincent Wallez who was most charming and we felt his excitement about creating a meal just for us. We aren't big drinkers so they made us a variety of virgin cocktails throughout the meal as well. You could tell they loved trying to create out of the box drinks for us. Our meal was in a private dining room in Romana and we also toured the kitchen. The food was 5 star and the chef took our meeting and created a very personal experience. This wasn't cheap but very well worth it.

The other dinners were fine in La Punta and Terra Nostra. We left one night to try the Ritz Carlton and so happy we decided to stay at Nizuc. Poolside lunches were good and the service was excellent.

The service. I worked with Mariana to book our airport pick up and our dinner reservation. It was a great easy and welcoming experience. I recommend having a driver pick you up, it is pricey but the chaos at the airport can be a bit overwhelming. We took a cab on the way out which was easy and about $35. The pick up was $80

A few things we noticed:
We never heard from or met our Butler. It was fine as we didn't miss the service except to show us our room. We didn't realize until the 3rd day that there was a switch to bring down a shade in our room. also the lights were not intuitive so showing us how everything worked would have been helpful.

I read about the lighting in the bathroom in past reviews and thought it would be no big deal but it was an issue. The lighting is very poor and all over head so getting ready was a challenge. Also not all outlets worked. I used their blowdryer in the room as the bathroom plus didn't work.

We noticed a few things that needed repairs so I hope they are diligent about keeping up with the large resort.

We will definitely be back.

Room Tip: The main building allows you to walk easily to the pools, beach and most of the restaurants.
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  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review, March 5, 2014
Distinguished Guest,

Thank you for taking the time to share your experience at NIZUC Resort & Spa.

Your comments are appreciated so they help us to improve our service every day.

Hope to have you visiting us again soon .

Our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mahopac, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 27, 2014

Ten members of my family and I just returned from spending eight days in NIZUC Resort and Spa, where my daughter and son in law celebrated thirty years of wedded bliss.
We had about as perfect a vacation as is possible in these times of global warming and chaos in the world! Truly, it was a time of renewal, rest, and re-energizing oneself. It was not enough that the place is beautiful, spotless and rich in natural resources, but the people who so kindly give service are totally equipped and committed to making your time there be the most enjoyable possible. We left feeling blessed for having been able to have been there, and send humble thanks for all the people at NIZUC who made it such a warming experience.
Dr. Sara Olivia Garcia

Room Tip: All of our rooms were sunny, quiet, and large. None of the rooms we occupied needed improvement.
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  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review, March 5, 2014
Distinguished Guest,
Thank you for taking some time to share your experience at NIZUC Resort & Spa.

Your comments encourage us to keep improving every day.

Hope to have you visiting us son,

Our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed February 27, 2014

Spectacularly beautiful property -- the website doesn't do it justice. Everyone who works there is friendly and helpful. The rooms are fabulous with comfortable beds and huge bathrooms. Like other reviewers I agree there's not a lot to do in terms of activities, other than paddle surfing and snorkeling, but I didn't have a problem lying on the beach drinking cocktails and enjoying the view. Multiple pool/cabana areas and lounge chairs set up in little nooks and crannies on the different hills, which makes it feel like you're in a very exclusive and private spot. Unfortunately I didn't eat at the buffet everyone is raving about. The food at the mexican restaurant (?R?) was good but not great. The wine was breathtakingly expensive. The sommelier was friendly and knowledgeable though, and the next time I have a couple hundred dollars to drop on a bottle of wine I'll order one.
My only complaint is that it wasn't clear from the bills or from talking to the staff whether the 'service charge' was a tip or not. I heard conflicting answers and wasn't sure what was correct. I was never sure if I was over or under tipping, which of course as an American makes me extremely uncomfortable.
Overall an amazing place and definitely the most beautiful in Cancun.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NIZUC R, Director de Relaciones Públicas at NIZUC Resort and Spa, responded to this review, March 5, 2014
Distinguished Guest,

Thank you for sharing your experience at NIZUC Resort & Spa.

We appreciate your comments so they help us to keep improving every day.
Hope to have you visiting NIZUC in a near future.

Our best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NIZUC Resort and Spa

Address: Blvd Kukulcan Km 21, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 177 Hotels in Cancun
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — NIZUC Resort and Spa 5*
Number of rooms: 274
Official Description (provided by the hotel):
NIZUC Resort & Spa provides an escape like no other on Mexico’s stunning Caribbean coast. Offering subdued extravagance and an unsurpassed level of service, NIZUC is the ultimate place to take in the sun, sand, sea, and tranquility of one of the world’s most coveted destinations.The luxurious new resort is located at the gateway of the Riviera Maya in beautiful Punta Nizuc with two exclusive beaches, lavish spa, six gourmet restaurants, deluxe conference and events center, a kids club and sumptuous accommodations throughout its 274 private suites and villas. Harmoniously blending cutting-edge architectural design with barefoot luxury, the resort is the epitome of relaxed elegance. Positioned on a lush 29-acre nature preserve, NIZUC is surrounded by rich tropical foliage, a flourishing coral reef, and serene waterways that add to its mystic ambiance. A wide variety of outdoor activities on or near the resort include snorkeling, scuba diving, fishing, and world-class golfing.NIZUC is home to the region’s most distinguished dining with six gourmet restaurants ranging from contemporary Mexican to Asian and Mediterranean fare. All of NIZUC’s restaurants are open to both guests and visitors of the resort. At the heart of this exclusive resort is NIZUC SPA by ESPA, a 30,000 square foot wellness facility that features beachfront private treatment rooms, thermal experiences and a fitness center. A sanctuary for the senses, NIZUC SPA by ESPA offers one-of-a kind treatments inspired by ancient Mayan rituals. NIZUC Resort & Spa offers a world of luxury and sophistication that is redefining modern Mexican luxury. ... more   less 
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