We have stayed at Nizuc for past ten days with our two year old toddler. As many people mentioned here, we were greeted by number of people when we arrived to Nizuc.
During our stay we changed our rooms three times. We reserved our room through bookit.com so we received a complementary upgrade to ocean view. Our first room was located in a distant site that we had go with a golf car. The room was nice but the noise and sound of water flow in the room was distracting (many of the rooms in Nizuc has private pool which are heated upon resident's request which makes noise in rooms below). The butler changed us to another room that was quiet and bigger, Jr. suite, which had a small pool in the balcony. But due to the location and pool there were many mosquitoes and our toddler was bit harshly (no wonder why every room had bug repellant spray). So we changed to another room where it was located in the building most restaurants were nearby. The room was quiet with better view and had less mosquitoes. We still found bugs in the room but our butler treated our room that made the condition better. The last room was good but the motor of the shade did not work and the ones in previous rooms.
Service: Service was excellent. Everyone was friendly. People from pool were great! Since we stayed in different rooms we had chance to meet different butlers and they were all great. They found us in restaurants, pool, and anywhere to ask if things were okay and made things accessible when we asked. Having worked as consultant in NYC and traveled in many hotels, I've never received such service before. I can't ask more for the service and attention to detail than I've received in Nizuc.
Restaurants: Price in restaurants are 85% of the price you would pay in fine restaurants in NYC. Qualities/Prices were better than foods outside of the hotel (e.g. Destilaria (?), Abuela, etc). We didn't enjoy foods in Ni, except seafood cevice and fried banana. If I would Zagat rate for foods here it would be somewhere 20-22. We liked foods from La Punta and Cafe de la playa. Although many people praised foods from Indochine, we weren't much impressed with this place. Their price is expensive for the quality of the foods they serve. They say the chef is from Philippine, but not all Philippines are not good cooks. In this restaurant, we have asked for more tomatoes for my toddler and they brought us a side of half cut cherry tomatoes and charged us 50 pesos for that. Even restaurants in NYC don't charge $5 for five pieces of the half cut cherry tomatoes. Our best experience was in Terra Nostra. Before we went to this place our favorite places were Cafe de la playa, La Punta, and room service (no wonder you don't see many people in other restaurants when foods from room service were better). Chef Daniello was great. Foods here were impeccable even they are compared to the ones we dined in NYC (we dine highly rated Italian restaurants in NYC like Babbo). My husband and I say that the experience in Terra Nostra was one of the best we've had in Nizuc or in Cancun (we've been to Cancun a couple of times). Foods in Ramona were good, but my husband and I wanted to eat more traditional Mexican foods, so we just dined here once during our ten day stay.
Rooms: Rooms were clean. Some of the building were so new that you could still smell the paint. Design was modern but some of the things were not thoroughly thought about. For example, closets were tall, which I don't mind, but the magnifying mirror was set too low even for a person of height 5'3''. Depending which maid comes to clean your room the service varied. I wish they were more consistent on this, since sometimes we had to call the room service and ask to clean/bring more things.
Overall, we liked this hotel. The only thing we did not like about this hotel was the amount of mosquitoes/bugs in the site. For example, when we asked why children were not permitted in La Punta, they just said it's because of the location had strong wind at night. But when we were there, it wasn't the wind. The restaurant only opens for dinner and there were a lot of mosquitoes at night that we couldn't finish eating our food but leave the table. I guess, there are many mosquitoes in the hotel because many parts of the hotel are still under construction. Perhaps, once their construction is finished, the sited will be better place to stay.
- Official Description (provided by the hotel):
- NIZUC Resort & Spa provides an escape like no other on Mexico’s stunning Caribbean coast. Offering subdued extravagance and an unsurpassed level of service, NIZUC is the ultimate place to take in the sun, sand, sea, and tranquility of one of the world’s most coveted destinations.The luxurious new resort is located at the gateway of the Riviera Maya in beautiful Punta Nizuc with two exclusive beaches, lavish spa, six gourmet restaurants, deluxe conference and events center, a kids club and sumptuous accommodations throughout its 274 private suites and villas. Harmoniously blending cutting-edge architectural design with barefoot luxury, the resort is the epitome of relaxed elegance. Positioned on a lush 29-acre nature preserve, NIZUC is surrounded by rich tropical foliage, a flourishing coral reef, and serene waterways that add to its mystic ambiance. A wide variety of outdoor activities on or near the resort include snorkeling, scuba diving, fishing, and world-class golfing.NIZUC is home to the region’s most distinguished dining with six gourmet restaurants ranging from contemporary Mexican to Asian and Mediterranean fare. All of NIZUC’s restaurants are open to both guests and visitors of the resort. At the heart of this exclusive resort is NIZUC SPA by ESPA, a 30,000 square foot wellness facility that features beachfront private treatment rooms, thermal experiences and a fitness center. A sanctuary for the senses, NIZUC SPA by ESPA offers one-of-a kind treatments inspired by ancient Mayan rituals. NIZUC Resort & Spa offers a world of luxury and sophistication that is redefining modern Mexican luxury. ... more less
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