Our other sites
Get A Free World Heritage Guide »
SeatGuru
Family Vacation Critic
Cruise Critic
BookingBuddy
We recommend:
We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers: Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

Cancun

Free Newsletter

Interested in Riu Palace Las Americas and Cancun?

We'll send you updates with the latest deals, reviews and articles for Riu Palace Las Americas and Cancun each week.

  • Save Riu Palace Las Americas
  • E-mail this page
BOOK NOW! ABS:HotelCheckRates-d303140?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_BOOKNOW

Riu Palace Las Americas: Traveler Reviews


Blvd Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Best fare found from Philadelphia to Cancun: €164

Reviews you can trust

88% Recommend
4.5 of 5 stars 1,631 reviews
Excellent
Very good
Average
Poor
Terrible
By trip type
All (1,631)
[ Date ] [ Rating ]
Riu Palace Las Americas RPLA

Riu Palace Las Americas

Save Review
4 of 5 stars
gizmodog   3 contributions
kennesaw Ga
Nov 5, 2009 | Trip type: Couples
7
people found this review helpful

Our trip was Oct. 20 to Oct 27, 2009. We had a wonderful time. It is a beautiful hotel. The lobby is gorgeous. The grounds are beautiful and well kept.

Rooms
We booked a Jr. Suite Ocean View. We were more than happy with the room and location. We were on the 7th floor. The view couldn’t have been better. The tile work is lovely. The bathroom was large and there was lots of closet space. The room had a nice love seat and was kept immaculate. The fan above the bed was a nice touch.

Pools
The big pool in the center of the hotel was not used much. There are no lounge chairs; instead, there are about a dozen of those beds that are popular at some hotels. Those beds are not my thing.
Most hotel guests used the other pool. There was a bar at one end that had some tables and chairs but no bar stools. I think they should add some bar stools to this bar. The swim up bar was at the opposite end. This was the bar of our choice.

Lounge chairs
Yes, they can get filled up early on certain days like Friday and Saturday. At 7:30 AM you will see a lot of chairs reserved with towels and books. I believe this is a fact of life in all resorts.

Pool Activities
There was volleyball twice a day and an assortment of other games. The staff was great getting people involved.

Beach
I have seen better beaches but I saw pictures prior to my trip and I did not have any great expectations. It looked better than I thought it would. The staff cleaned the beach every morning. There were plenty of lounge chairs available on the beach. There was also bar/drink service.

Service
The service could not have been better. In all the restaurants, each bar, the pool areas and any area you sat the service was top notch.

Drinks
The drinks were good. You could have as much liquor as you wanted in the Foo Foo drinks and any other drinks you ordered.
There were 4 bottles of liquor in the room, vodka, tequila, rum, and brandy. There was beer, soda and bottled water in the refrigerator that was restocked every day.




Wine
I am no connoisseur of wine but all the wine I sampled was good. We had wine with dinner every night.

Food
Please keep in mind food is objective. Last year we had a day pass to the Riu Palace in Aruba. We sampled the lunch and dinner buffets. They were fabulous. This was one reason we booked the RPLA. The buffets at the RPLA were a big disappointment.

Breakfast was ok.
The usual was available, pancakes, omelets, bacon, sausage, pastries, different breads, bagels, an assortment of cold cuts, and Mexican food.

Buffet Lunch needs improvement.
There were hamburgers, hot dogs, salads, cold cuts, some hot dishes and Mexican food. Some of the dishes were the same as what was served in the dinner buffet the night before. A couple of people we met in the pool mentioned they thought the buffet was terrible and they went next door to the Riu Cancun and said it was wonderful so on day 3 I walked over. They were more than correct. It was like night and day. The Riu Cancun was 100% better. There were so many more choices. For example there were 5 to 6 different pasta dishes served between the two restaurants at RC. At the RPLA I saw only one and it was pasta in dried up red sauce. . There were 4 fish choices at the RC and 1 at the RPLA. There was BBQ chicken and fried chicken available every day at the RC. I never saw any at the RPLA when I checked. There were many different types of vegetables available at the RC. RPLA stuck to broccoli.

Buffet Dinner was the worst.
We ate at the buffet twice. The buffet was much smaller than the one in Aruba. The first night didn’t seem to have many choices and I thought it was Mexican night (I was wrong) since the majority of the food was Mexican. I had pan-fried fish. It was ok. The second night was worse! It was Mexican night and all I could find was french fries and the same fish I had the night before and pork. (This was the same fish served at lunch.) I know, I was in Mexico but I thought the selections should have been better.

Reservations Only Restaurants were excellent with the exception of the Steak House. We ate in each one. In all but the Steak House you were greeted with a special drink when you entered.
You got to choose your entrée and desert. There were 2 starters in each restaurant. Some of the starters were standard and you received what was on the menu and some you got to choose. They were good in all the restaurants.

Steak House 3 Stars
Our expectations were a good steak. My husband ordered the rib eye. It was very, very thin. He said it was just ok. I had the Land and Sea entree. The waiter told me there was a skewer with shrimp and muscles for the sea portion and tenderloin. I am not sure what it really was but it was a piece of beef and nothing to rave about but still a lot better than the buffet. The skewer did not have any shrimp or muscles, just fish with green peppers and onions. It was good but I would have liked it better with shrimp and muscles. The Caesar salad and appetizer were very good. The appetizer had crab claws, muscles and shrimp.
Dessert was strange. I had the baked Alaska, which was very good, and my husband ordered a Three Chocolate Cake. We weren’t sure what the cake really was. It was more like custard with maybe a very thin layer of something on the bottom that could have been cake.

Krystal - 5 Stars
It was my favorite restaurant. We both had the filet mignon. I don’t remember the name of the dessert but it was similar to a chocolate volcano cake.

Tio Peppe – Tappas
A plate of assorted tappas was served as a starter. I had the paella and my husband had a steak dish that he thought was even better than the filet at Krystal. An assortment of desserts was served as tappas. The sangria was excellent.


Sakura – Japanese 5 Stars
I know little about Japanese food but we both loved the food. Sushi was served as one of the starters. I had tempura as a starter. It had shrimp, zucchini and an onion ring. My husband had some kind of noodles dish that he said was good. My entrée was shrimp tamarind and my husband had a chicken entrée. We both had the tempura ice cream for dessert.

Rodezio – Brazilian 5 Stars
You have to like meat to enjoy this restaurant. They serve different types of meat from a sword/skewer. They go around with each type separately. The seasoning used on the different meats was excellent. This might not be for everyone but we both thought it was very good. The only negative was the lack of air conditioning. It was so hot my husband had to change his shirt after dinner.
This restaurant doubles as an Italian restaurant for lunch. We had lunch twice at the Italian restaurant. It was excellent. We had a bottle of wine with lunch each time. When I think Italian I think of red sauce, lasagna and stuff like that. This wasn't like that. They had sea bass, a fettuccini with shrimp and muscles, a beef dish, and I think a chicken dish, also pizza.

People
There were people of all ages at the RPLA. Not many children, 10 at the most. People were from all over, UK, Canada, Poland, Mexico, and the USA.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since December 19, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
  • View profile
  • Compliment reviewer
Check Rates ABS:HotelCheckRates-d303140?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: €294 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent off-season package, superb service, fantastic all-inclusive hotel!

Riu Palace Las Americas

Save Review
5 of 5 stars
EddieVegas77   2 contributions
Las Vegas, NV
Nov 2, 2009 | Trip type: Couples
3
people found this review helpful

I've only stayed at one all-inclusive resort, but it made an impression I won't forget. The staff at the hotel are among the friendliest people I've ever met, the location was prime, the food was incredible, and the room was delightful. If you stay at Riu Palace Las Americas, Cancun, be sure to dine at their Japanese restaurant. Me not being a fan of seafood to begin with, I was amazed by their offering. We were served a sushi appetizer, and the deliciousness was beyond words. I could rave about this hotel enough to write my own travel guide, but trust me - any visit to Cancun, Mexico can be the vacation of a lifetime if you stay at Riu Palace Las Americas.

  • Date of stay October 2008
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since November 01, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
  • View profile
  • Compliment reviewer
Check Rates ABS:HotelCheckRates-d303140?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: €294 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Beautiful location

Riu Palace Las Americas

Save Review
4 of 5 stars
SammyGirl   38 contributions
Florissant, Missouri
Oct 31, 2009 | Trip type: Couples
1
person found this review helpful

I did enjoy this resort, very clean, nice room, beautiful view. The bed was a little hard for me but that seems to be the norm in Mexico. The drinks were good, plenty of liquor in them. The workers were all so friendly and worked hard. The ocean is great in front of the resort, water was beautiful and clean, there were plenty of chairs to lay in except by the bar pool, it was pretty crowded. Our only complaint is the fact that you have to make dinner reservations for all of the restaurants. And you can only do that in the morning , so the first night we were out of luck. After standing in line only to be told that every night of our 3 remaining nights all the restaurants were all booked. I thought the resort should be a little more accommodating. I did not think the food was that good at the dinner buffet. I really had a hard time finding something that tasted good. I eat anything, but I enjoy good food. Breakfast and lunch were OK. We have stayed at other Riu's and the food was always good and never had a problem with being able to get dinner reservations. The resort was not that crowded because of the swine flu that was going on in Mexico at the time. I would recommend this resort if your not picky about food. And hopefully you get dinner reservations. We got a super cheap price on this trip thanks to the swine flu so I can't really complain.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 50_64
  • Member since July 29, 2005
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
  • View profile
  • Compliment reviewer
Check Rates ABS:HotelCheckRates-d303140?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: €294 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Most fun vacation yet

Riu Palace Las Americas

Save Review
4 of 5 stars
Belle3334   2 contributions
Wisconsin
Oct 27, 2009 | Trip type: Friends getaway
3
people found this review helpful

The food was amazing, my favorite place to eat was the japanese restaurant, the sushi was fantastic. We had to book the reservations right away in the morning to get in. The buffet had a huge variety for breakfast , lunch an dinner. The service was great, there was always someone there to get you whatever you neede at anytime. The entertainment staff really made our days and nights a blast. They took us to the clubs at night and made sure we were well taken care of. Everything was clean. The beach was beautiful. I cannot say enough good things about this hotel. Definately worth the money. I can't wait to come back!

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Friends
  • Age group 25_34
  • Member since October 27, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
  • View profile
  • Compliment reviewer
Check Rates ABS:HotelCheckRates-d303140?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: €294 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
TERRIBLE FOOD AND FLEAS IN BED

Riu Palace Las Americas

Save Review
3 of 5 stars
Huntie   1 contribution
San Francisco, Las Vegas
Oct 27, 2009 | Trip type: Couples
4
people found this review helpful

My husband and I have just returned from a trip to Riu Palace Las Americas and we are still feeling the results of incredibly bad food.

Good Points:
The hotel is clean - you will notice this as you will hear the maids from very early in the morning until early evening.
The staff are excellent. They cannot do enough for you, especially the pool staff.
The barman in the outside terraced bar is excellent. You must try his mojito's.
The rooms are spacious and comfortable enough (see comment below re bed).
The shows on the evening are good, some better than others. The Riu dancers in Grease are amazing.
The Entertainment Team are marvellous and get everyone joining in.

Bad Points:
This hotel is not quiet. Although they do their job wonderfully, the maids are very very noisy. At some points it felt like I was on a building site.
Someone mentioned fleas in their bed before on another review. We had the same problem. I was biten all over and when I swapped beds with my husband to prove this, he was biten too - tee hee.
The food is absolutely appalling. We were served raw chicken in the Brazilian Bar. Fillet Steak in the Fusion Restaurant that was a white meat (obviously not steak). The pizza in the Italian was a crispy pizza base smoothered in bottled cheese sauce and a few bits of cut up pepperoni (at least I think it was pepperoni). The chef (I use that word loosely) in the buffet restaurant was cooking raw chicken and then using the same fork to serve your food. Most of the food looked like it had been cooked the day before or had been left out far too long. Within 5 days of our holiday we both came down with bad stomachs which lasted throughout the holiday and we are still feeling the effects 1 week later. We eventually ended up eating out for the last two days at MacDonalds and found most of the Riu hotel guests in there!

All in all this experience has put me off All Inclusive for life and I will not be using a Riu hotel again.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay October 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since July 24, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes
  • View profile
  • Compliment reviewer
Check Rates ABS:HotelCheckRates-d303140?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: €294 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Check Rates and Availability
mm/dd/yyyy mm/dd/yyyy
Check Rates
Opens one window for each offer. Please disable pop-up blockers.
Write Your Own Hotel Review

Been to Riu Palace Las Americas? Share your experiences!

Write a Review
Add Photos
Add Videos
Travelers Who Viewed This Property Also Viewed
Location: Cancun, Quintana Roo
€243*
Check Rates ABS:HotelCheckRates-d185322?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cancun, Quintana Roo
€404*
Check Rates ABS:HotelCheckRates-d152887?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Location: Cancun, Quintana Roo
€285*
Check Rates ABS:HotelCheckRates-d152894?src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
*Average price

Do You Own Riu Palace Las Americas?

TripAdvisor has free and easy resources to help you enhance your listing and promote your property.

  • Start Here - Visit Your Owners' Center
  • Add Photo
  • Add Video

Riu Palace Las Americas Also Known As

  • Riu Palace Las Americas Cancun
  • Riu Palace Cancun
  • Riu Las Americas
  • Riu Palace
  • Cancun Riu Palace
  • Riu Las Americas Cancun
  • Hotel Riu Palace Las Americas Cancun
  • Riu Palace Las Americas Hotel
  • Las Americas Cancun
Address: Blvd Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico