I have just returned from the Palace Las Americas and had to write about how exceptional a hotel it is. I have stopped in some great hotels previously, but this is by far the best. I will try to break this down into the different areas, to be as helpful as possible.
Be warned though, this is a couples hotel really. Also this hotel is far superior to the Riu Cancun, which my friend described as "Pontins".
Room: Big rooms, with a walk in sitting area. We were lucky enough to have a sea view as well. Closets are big and a lot of draw space to. Also the beds were very big and COMFORTABLE. Drinks are reguarly replenished. Also house keeping are fantastic at making the room imaculate. Air con was also very good, with a ceiling fan, if needed as well. One slight problem was plumbing can be a bit awkward, but it did not impact on our enjoyment at all.
Staff: They are the USP of the hotel. They are attentive and incredibly friendly. After a few days they smile at you, as they recoginse you and they will sometimes refill your drinks without even asking. Also when we checked in, they got us to wait in the bar and checked us in from there. Didn't meet a rude member of staff and I tried togive a dollar tip as much as possible as they work very hard.
Restaurants: There are around six restaurants, these are the ones we went to:
Japanese: I don't like Japanese much, but we thought we would give it a go. It was a fantastic meal. Had a bit of Sushi, but the starter (miso soup), main (Beef) and desert (battered ice cream) were amazing. My girlfriend had noodles, chicken and Green tea ice cream and loved hers too. Lovely setting too.
Krystal: This is the Fusion restaurant, it was the best. Fanatastic decor and amazing food. Visited this 3 times in total. Had starters of Pumpkin soup, tuna on a sesamee mash and shrimp with vegetable ravioli. All great. Only had the steak for Main, which was fantastic and melted in the mouth. Girlfriend had Lamb, which was very nice too. Finally had a chocolate pudding with Ice cream, which was fantastic.
Brazillian: This is an experience based meal and shouldn't be attempted by vegiterians. Firstly they bring out wedges, banana in bacon and brocolli, cover it in alcohol and then light it. They then bring out various meats on a sword and carve it for you, onto your plate. Starters and deserts are taken from the Buffet. Very enjoyable and worth doing once.
Italian: This an alternative lunch option to the buffet. We had steak and it was very nice. Can't comment on anything else here really.
Buffet: This was very good. They rotated food daily and has theme nights, so it never got boring. I loved the food and thought it was a very good quality.
Room service: This is pretty limited unfortunately, but is free, so can't complain.
Pools: A quiet pool and a main pool, were both clean and suited the purporse. Liked the swim up bar in the large pool, very good. Beach is very nice as well and they give you free snorkel gear if you want.
Overall: Fantastic hotel, beautiful rooms, great staff and brilliant food. Would go back in a hearbeat.
Tips: Went swimming with Sharks and Dolphins, both great. Buy the picture disk when you go, it is worth it. Also shop around for prices, the rep's can be expensive.
WASPS!!!: Put a section on this, as I am pettrified of them. There are virtually none in the hotel and they don't bother you, like the aggressive english strain. BE WARNED! On the tour to Chichen Itza, we stopped at a flea market and they were everywhere (as bins were everywhere and left open). At the ruins they stick to the bins and if you can cope with staying away from the bins at the gift shop, you don't seem them again.
Hope this is helpful, any questions let me know.