Would definetly reccommend this hotel to friends & family. Traveled with family, had no problems. Room was ready on arrival, did not notice any smell in the hotel, but upon arriving home, there was a musty odor to luggage. Facilities clean, always staff cleaning. Meals were good, especially in the Japanese. Try the half day trip to Tulum, very interesting. Ocean is a little rocky, but who can complain about the beautiful blue water? Lots of vendors, but they will go away after a firm "no". Watch out for Market 28,you will be hassled the minute you step out of the cab. Good idea to have a cab wait as you won't be there long. We lasted 20 minutes. Would definetly consider going back to the Palace next time we visit Mexico.