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“A very good hotel” 4 of 5 stars
Review of Hotel Riu Palace Las Americas

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Hotel Riu Palace Las Americas
4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #21 of 179 Hotels in Cancun
Certificate of Excellence 2014
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
“A very good hotel”
4 of 5 stars Reviewed November 18, 2013

My husband and I stayed here for a weekend, it was a good experience. I still don't know if I'll stay here in other opportunity who knows, right? I'm listing the good and the bad.

The good: The food was excellent, the buffet had a great variety of choices. All the staff, waitress, bartenders, entertainment was very friendly and nice to us. The beach is on the small side but it's good. The view from the 7th floor was amazing. They gave us a room upgrade for no reason, that was a nice gesture. The drinks were very very good. We only saw one show called "tropical night" or something like that, it was very good, had a good time there.

The bad: there's was no one to received us when we first arrived, no one carried our suitcases, there's not valet parking. The costumer service staff weren't nice and we had a misunderstanding with the reception guy but it was solved after all. I think the reception staff has to be a little bit more friendly and open to help the costumers. The room a/c didn't work for 1 night, we didn't know what happen but it was late so we didn't call costumer service right away.

After all, it was a good experience.

Stayed November 2013, traveled as a couple
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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slc
Top Contributor
61 reviews 61 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 18, 2013

We had a great time at the Riu Palace. The reception staff was very helpful and attentive. A big shout out to Ulyses and Ari, they were fantastic. The food was great, especially the buffet. I've been on multiple cruises and I have to say this was some of the best buffet food I have ever had. The hotel was lovely and spotless. Our room was nice, the beds comfortable, the pillows were perfect and the housekeeping staff kept our room clean and fresh. The beach was beautiful as was the pool! The only complaint I have is the smell. Unfortunately it's true, the Riu has a major problem with it's musty odor, everywhere. All in all, it's a great place and we had lots of fun!

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 13, 2013

Had an awesome time at the Riu, entertainment staff was a lot of fun and tries to make sure everyone has a good time! Best time was the water balloon competition! Thanks Pablo (I mean D-A-V-I-D), Jack, and we will not forget Ivan (the best bartender at the resort!!!) Beach was great! Rooms were a bit outdated, but in paradise how much time do you really want to spend in there? Dining was so so, we actually enjoyed the buffet better then some of the fine dining, so don't get upset if you don't get the reservation you wanted.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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California
Contributor
15 reviews 15 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed November 13, 2013

We spent 7 amazing days in the Riu Palace Las Americas in the end of September.
The staff are wonderful, always making sure you have whatever you need to make sure your stay is memorable.
We were upgraded to a full suite ocean view for our Anniversary . The room did have a little musty smell when we first arrived. Thanks to all the posts we were prepared with air freshener. We always kept a fan on when we left the room and we never smelt it again. This is truely not an issue! Everything and everywhere is imaculately cleaned. I never even saw an ant the whole time we were there. Love the old world charm of this Hotel. The weather was wonderful. Looking at all the forecasts we were sure we would have a thundershower everyday. A small rain shower that lasted for a few minutes then just beautiful the rest of the time.

Big shout out to Wilbert, Juan, and Enrico, you always made us feel welcomed and always had a drink ready for us. To the rest of the amazing staff , Thank You very much. You all work so hard to ensure everyone has a great time. We ate mostly at the buffet, The food was really good, and totally awesome at times. We did enjoy the Steak Restaurant ( great filet) and Krystal ( fancy and very good) Love the Italian Restaurant, no reservations and very good .There is no smoking inside of the building which is really refreshing and very much appreciated. No worries, as there is plenty of covered places outside for those who smoke. You can smoke in your room. The beach is on the smallish side but just standing in the water and feeding the tropical fish bread was spectacular. The Riu Cancun is right next door and a quick walk on the beach.

The fight for seats next to the pool was not an issue for us. We loved just being in the pool and gazing out to the ocean from the infinity pool. We never had a problem getting lounge chairs in the sun or the shade with an ocean view.
All in all a fabulous trip and I just can't wait to go back!
One more thing a Big Shout Out of appreciation to Virgin America, for the smooth flights coming and going.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York Mills, New York, USA
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 13, 2013

Amazing resort. Great beach. Great hospitality. The buffet had miles of selection of food. This was my first trip to Mexico and I want to go back just to stay at the resort. The place was so clean, you could eat off of the floors if you wanted to. Entertainment was also wonderful. The room was clean and stocked with a mini bar and everything you needed including plenty of towels. Loved it!!

Stayed August 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 12, 2013

My girlfriend and I stayed here for 11 days in mid-October. The Riu Palace Las Americas is a fantastic hotel and we would definitely return.

When first entering the hotel you’re greeted by a large lobby with reception, customer service, ATM and bar area. The hotel has a shop with a good variety of gifts and a tobacconist with most things you’d need on a holiday but things would be cheaper over the road. A free photo shoot is offered which we didn’t take up, but I imagine the real cost is in the photos.

There are a good variety of shops directly opposite the hotel including a bank, touristy shops, supermarkets, spas and a doctor/pharmacy. There are numerous bars and restaurants within walking distance, including the infamous Coco Bongo. Slightly further along the road is a flea market – definitely do not buy your souvenirs here! You’ll get ripped off for sure. Nothing is priced and you’ll get quoted some crazy high price. By all means haggle but their ‘best’ price will not even compete with the ‘Mexican Outlet’ in either the Plaza Coracol Shopping Centre, or better still the much larger store behind the Centre opposite Starbucks.

Our Junior Suite was excellent with extremely comfortable beds and a sea view. In fact, I think all the rooms have a sea view and balcony. Our iron leaked quite a bit and we asked both reception and customer service for a replacement, which never arrived. Unfortunately the ironing board was a tabletop one so it slipped on whatever surface you put it on. There was plenty of wardrobe space and the safe deposit box had a lock that was quite primitive, where the whole lock is removed with the key, but it was effective. The electrics in the room were a little strange – switches for the various lights were not in the places you’d expect them to be and there was a master switch that turned off all the electrics in the room. The alarm clock seemed to have a bit of a mind of its own and started playing music at odd times – luckily not when we were trying to get some sleep. I’m not sure if this is typical of Mexico but there were not many power sockets, so you may want to consider bringing extensions with you if you have a lot of electronics to power. Luckily the tobacconist had a 3-pin UK type adapter when we realised we hadn’t picked up all the ones from home. Some tea making facilities would have been nice, and some snacks in the minibar as opposed to just a coffee pot and drinks.

We didn’t notice any smell of damp at all in the hotel or in our room as reported in other reviews – there was no smell other than the natural smell of the sea.

Our 32-inch flat screen TV was replaced with a 42-inch one towards the end of our stay. There was a reasonable selection of international channels such as CNN, BBC World, RAI and TV5 Monde. Plenty of sports too, but no Premier League football. However the local Mexican channels had a very bad quality of picture, and the local Miami stations were not much better. Some channels were blank or had error messages so the lineup could use some fine-tuning.

Food is available 24/7, with at least one restaurant open at any one time. The service is fantastic. There was just one occasion in the El Romero snack bar where we struggled to get drinks with our food and perhaps we’d caught the waiters on an off-day – usually you’d get a new drink before you’d finished your existing one. The service is even better in the a-la-carte restaurants. We sampled them all but our favourite was Krystal, which also seemed to be the most popular bar the standard buffet, Don Roberto. With luck you could probably just walk into a sitting if there are cancellations but generally I’d advise booking the a la carte restaurants 1-2 days in advance via the Customer Service desk, which is in the lobby next to the reception desk. The menus in the a la carte restaurants were a little limited but the quality of food and service was excellent. Although they often tried new dishes, we found the Don Roberto buffet to be a little ‘samey’.

The room service menu was a bit limited with only a few sandwiches available and no drinks. It did arrive within a half an hour or so and was delivered with a smile.

The staff work very hard and extremely long hours, especially in the lobby where you can almost see your face in the floor. We felt that the cleanliness could have been of a higher standard in the rooms; smears were often left on the bathroom mirrors and glass tables. The housekeeping staff were extremely friendly but they had a lot of rooms to cover so perhaps there was some pressure to get things done on time. Our bed sheets and pillowcases were not changed every day as we would have expected even though they were dirty. I guess this had to be requested. The turndown service was hit or miss, sometimes we would get it, other times we’d just be offered a fresh towel.

Our trip to (the highly recommended) Coba was booked through Thomson, a UK company that’s part of the TUI group. Our rep Freddy was fantastic – a real wealth of local knowledge, always contactable when you needed him and he couldn’t do enough for us. I’d strongly advise booking your excursions through your travel company rather than via the local tour companies in the Plaza Coracol. We made the mistake of booking a trip to Xcaret via the ‘Official Ticket Company’ in the Plaza Coracol who promised full-sized air-conditioned coaches and English guides, but instead we got crammed minibuses without either.

Wi-Fi reception was pretty good in our room and throughout the hotel. Speeds hit 2mbps so the network was good for general surfing and email, but don’t expect to consistently stream HD-quality video.

The hotel had a good programme of fun activities during the day – although some things like beach football did not always run, presumably due to lack of interest. Water volleyball in the secondary pool seemed to be pretty popular. That pool has music throughout the day and a swim-up bar so seemed to be more populated than the main pool. It had a good, young vibe.

We were disappointed that the evening entertainment finished around 10.45pm each night and the kids entertainment programme began at 8.45pm, although the karaoke and variety shows were very well organised.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 12, 2013

Have stayed here twice with my partner and it is one of the best hotels we have ever stayed. We have travelled to many hotels throughout the world and nowhere beats this place. Attention to detail is second to none. Staff are outstanding and Food&Beverage selection is superb.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Cancun
#14 Romantic Hotel in Cancun
#19 Luxury Hotel in Cancun
#20 Top resorts Hotel in Cancun
#20 On the Beach Hotel in Cancun
#20 Family Hotel in Cancun
#28 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Official Description (provided by the hotel):
* Located in "Corazone", Cancun???S resort area * On the beachfront * Complimentary sun loungers on the hotel???S private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

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