My husband and I stayed here for a weekend, it was a good experience. I still don't know if I'll stay here in other opportunity who knows, right? I'm listing the good and the bad.
The good: The food was excellent, the buffet had a great variety of choices. All the staff, waitress, bartenders, entertainment was very friendly and nice to us. The beach is on the small side but it's good. The view from the 7th floor was amazing. They gave us a room upgrade for no reason, that was a nice gesture. The drinks were very very good. We only saw one show called "tropical night" or something like that, it was very good, had a good time there.
The bad: there's was no one to received us when we first arrived, no one carried our suitcases, there's not valet parking. The costumer service staff weren't nice and we had a misunderstanding with the reception guy but it was solved after all. I think the reception staff has to be a little bit more friendly and open to help the costumers. The room a/c didn't work for 1 night, we didn't know what happen but it was late so we didn't call costumer service right away.
After all, it was a good experience.
- Official Description (provided by the hotel):
- * Located in "Corazone", Cancun???S resort area * On the beachfront * Complimentary sun loungers on the hotel???S private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Palace Cancun
- Cancun Riu Palace
- Riu Las Americas Cancun
- Hotel Riu Palace Las Americas Cancun
- Riu Palace Las Americas Hotel
- Las Americas Cancun