I really cannot believe some of the bad reviews on here - this hotel is out of this world, fantastic.
We are a British couple and stayed in the Hotel for 2 weeks in May.
The hotel looks great inside and out and I do not know how anyone would be let down! Yes, there is a musty smell in the lobby but it's really not as bad as what some people on here have said. In the rooms we couldn't smell it at all.
On arrival we were upgraded to an ocean view, I believe this happens quite frequently and we were delighted with the room.
Service - staff are excellent and make sure you are not without a drink - whether at the bar, beach, pool, anywhere! Lots of choice of cocktails and any drink you can think of. Staff are friendly in all areas of the hotel.
Food - brilliant! We visited all of the restaurants during our stay and each time enjoyed a fantastic meal. Our favourite was the Japanese but it just depends on what you like. Booking the restaurants was easy enough, although some were busier than others. We ate at the buffet for breakfast and lunch most days and evenings occasionally. The choice of food was huge, there is something for everyone.
Room - was great, mini bar restocked daily and cleaning service brilliant. The entire hotel is spotlessly clean. Lots of lovely extra touches by the cleaner.
We ordered room service a couple times - the menu for it is quite limited but the food we
had was ok.
Highly recommend this hotel to anyone!