We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Beautiful Property” 5 of 5 stars
Review of Hotel Riu Palace Las Americas

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Save
You added Hotel Riu Palace Las Americas to your Saves list
Hotel Riu Palace Las Americas
4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico   |  
Hotel website
  |  
Hotel packages
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
EARLY BIRD SUMMER DEALS
Ranked #20 of 178 Hotels in Cancun
Certificate of Excellence
Houston, Texas, United States
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Beautiful Property”
5 of 5 stars Reviewed January 25, 2013

We really enjoyed our trip and the property was very clean and efficient. Food was just okay on the buffets but we certainly never went hungry. The restaurants, however, were great. We were traveling with a 1 year old and there were multiple activities for her as well. Overall, I would definitely recommend.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

4,778 reviews from our community

Traveler rating
    2,949
    1,147
    387
    179
    116
See reviews for
850
2,179
63
38
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (807)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 25, 2013

The accommodation was very clean with regularly stocked fridge. Too bad the company decide which drinks go on the optics. We had the standard supply of good branded Tequila, Vodka, Brandy and Bacardi, none of which I like so we went to reception and asked if we could possibly have any bottle replaced with gin but he just pointed to the bar. We wanted gin in the room so we could enjoy a drink while sitting on our balcony at night and not have to take the lift 5 floors down to the bar every time we needed a topup. At the bar they happily gave us a very large gin each with no ice or mix so we could take it upstairs but it was so messy to have to then pour it from one glass to another so we could add mixers. This seems to be a fairly common issue as we heard a few people ask the rep if they could change a bottle. The staff were fabulous and very pleasant. They seem to work hard constantly keeping the place immaculate inside and out. The one annoying thing was a maid coming to the door nightly, sometimes after 10 pm, to ask if you want clean towels, one night we were asleep when she came to the door. We didn't even need the towels as we had plenty clean ones daily. The food was okay,nothing special, but we went next door one evening to Riu Cancun and they had a better variety , it's also a beautiful hotel. Back at our own hotel we had a fabulous meal at the Fusion restaurant, the Japanese restaurant, and the Italian one was fantastic. The huge disappointment was the steakhouse, the one we most looked forward to. The steak was tough as old boots, I asked for mine to be done medium, my daughter asked for very rare yet both were done the same, and tough! You get chatting with other people and the Italian restaurant was recommended to us by quite a few and rightly so, it's fantastic although strangely they didn't do pasta but steaks were cooked to perfection and the soup was to die for. We had 3 lunches and 2 evening meals there. All staff, including beach bar waiters and towel quiosk, were friendly and helpful. The beach was wonderful and it was a joy swimming in that lovely warm sea. We will definitely go back. Didn't have young children with me so can't say what facilities were like for kids but the pools were fantastic.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 24, 2013

Took my 16 year old for four days to escape the Iowa winter. We booked Jr Ocean View, got 6th floor, center of building, SPECTACULAR view of the ocean and pool area. Love, Love, LOVE hearing the ocean waves crashing outside my open balcony door...ahhhhh relaxing.

Pros-Location (walking distance to flea market, shopping, easy bus ride to downtown or Wal Mart or to the other RIU's which are fun to visit and you have full access to all 4 of them!) Resturant staff very good, great rooms, great shower, clean facilities everywhere, plenty of resturant options, wait staff on beach is excellent, the beach is great even if shaded in the late afternoon and somewhat small...we never had a problem finding 2 beach chairs or poolside although it was fairly busy Jan 18-22 when we were there. Snorkeling right in front of the hotel around to the right in front of the rocks was very good with 100s of fish, and I saw a barracuda and a couple puffer fish (nothing compared to Hawaii, but for the convenience it was really good!)

Cons-Buffet food is what it is, not as good as cruise ships, also didn't change much while we were there (but we always found plenty to eat!), beds a little hard but sleepable.

This is our second stay at a RIU (once at CABO) and both times we had a great time and felt the value for the money was very good. Compared to other hotels that cost 50-100/night less people had all kinds of problems in their reviews like bad smelling water, noisey rooms, etc, where if you just pay the RIU Palace you will basically have a worry free vacatinon with few or NO complaints...what's that worth? We probably had 20 virgin Pina Coladas a day, this had to easily offset the price of an all inclusive even though we don't drink alcohol.

We would certianly go back in a heartbeat, and probably will. I've only given two other places that status: Grand Wialea and Kaanapali Beach Hotel, both in Hawaii...so I think VERY Highly of RIU Palace Las Americas.

Tip-If you like a little bit of an ocean walk/hike (maybe 1.25 miles?), we walked the beach from the RIU Las Americas to the RIU Palace Penisula and RUI Caribe and then enjoyed their facilities one day...in a couple places you have to walk around some stuff but it's a fun walk with lots of neat ocean front things to see and activities if you want to parasail or rent wave runners or eat at an ocean front grill etc along the way. Took us 1 hour and was a highlight of the trip for the cheap (free) fun we had...spent $1 each to take the bus 5 minutes back to RIU Las Americas.

Room Tip: Our Balcony on Jr Ocean Suite was HUGE and the rooms for that catagory seem to mostly have the best...
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubuque, Iowa
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 24, 2013

We just got back from Riu Palace Las Americas on Jan. 18th. 8 of us went on this trip. It was a great stay. Food was good but could use more American style food for finicky eaters. Front desk check in wasn't the quickest. Entertainment staff did a great job with various games. "Choco" was our favorite. Shows at night were good. Mostly dancing. My father in law did Karaoke next door at the Riu Cancun. Beach was beautiful and big enough for us. Very clean resort. We visited the other Riu properties nearby and we all liked this one the best. The Palace Peninsula is very nice and modern. We just preferred Las Americas more. It just seems cozier. The Peninsula is very wide open. Seems like it can hold a lot of people. We ate at the Peninsula twice and the majority of our group liked it better than Las Americas. It is a very hard choice between the two. I would just stay at the cheaper one and visit the others. It's a very short $1 bus ride between them. I also recommend taking the catamaran ride over to the Isle of Majerus. All drinks and food included. Snorkeling wasn't the best but we did see a shark resting in a crevasse. We held a nurse shark for a small donation. You get to shop downtown Isle of Majerus. On the way back you get to try the spinnaker. It's like a a swing using a sail off the catamaran. It was very hard coming back to the midwest and the -5 degree weather. Hope to be back soon. We had a great time!

Room Tip: Rooms in the middle have larger balconies.
See more room tips
  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 24, 2013 via mobile

We stayed at other RIUs so many times and this one with a Place brand is not a lot better than Normal RIU brands in food and service. Is it worth spending extra money by staying in a Palace? And get the sane food and watered down drinks, then I would say no.

Don't take me wrong, the hotel is beautiful, the staff and service is excellent.

I would still stay here again, if the price is right as compare to other RIUs.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 23, 2013

The hotel specify all rooms having ocean view - when in reality for real ocean view we had to pay extra upon checking in. There were no option to book it right away at the time of our booking. The hotel may used to be high class/luxurious type - now smells like an antique store. It does have all the decorations but it feels like it needs some fresh renovation to it.
Food was not impressive, Riu Next door (where you also have access to) had better choices for the buffet. The beach is great being a little separated and having less waves.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, CO
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 23, 2013

I had a beachfront room with outstanding views. I have traveled worldwide for my travel agency. This is a fantastic stay for Cancun proper. Not too big, personalized service. The lobby is impressive as well as the outside front entrance. 24hr room service always a plus, pools are impeccably clean, grounds manicured.

Room Tip: They are all good.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Hotel Riu Palace Las Americas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Cancun
#14 Romantic Hotel in Cancun
#18 Top resorts Hotel in Cancun
#19 On the Beach Hotel in Cancun
#19 Luxury Hotel in Cancun
#20 Family Hotel in Cancun
#28 Business Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Number of rooms: 372
Official Description (provided by the hotel):
* Located in "Corazone", Cancun???S resort area * On the beachfront * Complimentary sun loungers on the hotel???S private beach * 8-storey building * 100 m/325 ft. To Hotel Riu Cancun * 120 m/390 ft. From a shopping centre * 10 km/6.2 Miles from downtown Cancun * 20 km/12.5 Miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Caribbean Online Mgt Corp., Expedia, Amex, Priceline and Hotels.com so you can book your Hotel Riu Palace Las Americas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

Owners: What's your side of the story?

If you own or manage Hotel Riu Palace Las Americas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.