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“Very Nice Resort especially by Mexico standards” 4 of 5 stars
Review of Hotel Riu Palace Las Americas

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Hotel Riu Palace Las Americas
4.0 of 5 Resort (All-Inclusive)   |   Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico   |  
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Ranked #20 of 172 hotels in Cancun
Carmel, Indiana
Top Contributor
70 reviews 70 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
“Very Nice Resort especially by Mexico standards”
4 of 5 stars Reviewed December 5, 2012

The food was good at the buffet or in the individual restaurants, drink service by the pool was exceptional and the over all feel is at the higher end or the spectrum. The only negative was having some earrings stolen from our safe. I had read about theft being a problem in Mexico in general, but didn't give it much credit. Just don't take valuables that you don't plan to wear all the time. Other than that, it was a fantastic week in Cancun.

Room Tip: Anything ocean view is great, some noise from the evening show, but not much especially on higher fl...
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed December 4, 2012

We stayed at the Riu las Americas 2 last week of november and have to say it was fabulous. Everything was perfect, from the moment we entered the lobby, the food, the pools are awesome, people are nice, the room was amazing and always really clean. It feels safe all around. We talked with many employees over there and they seem to enjoy working there a lot, which is always nice to know. One night we met one of the main manager, a Canadian guy who was nice enough to take time to see if everything was alright and ask if we needed anything else (actually we we're more than spoiled, we couldnt ask for more!!), saludos Stefane and thank you very much. Overall amazing experience and we will be back pretty soon. Thanks to all the staff at Riu Las Americas.

We went to visit the newest Riu Palace, the peninsula. We we're told it was the newest, the best of all the Riu's in Cancun....i guess that depends. The hotel itself is really nice, the staff seemed a bit disorganised (could be because its fairly new resort), but still helpfull. The restaurants we're not at all what we experienced at the Riu Las Americas. That was the biggest difference, the service and the food was much better (in my opinion) at the Riu Las Americas. But it is still a nice hotel ... We prefer to go back at the Las Americas !!

Cant wait to go back.

Mike

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 3, 2012

OK I have done plenty of all inclusives and I'd say this is Good compared to the others but not Great.

To start, the food is Good- not great, no complaints, just nothing to get excited over. What really bothered me is i booked this hotel because it had restaurants and it wasnt the typical buffet style for dinner and lunch, but when they sat us down for dinner every night we were basically sitting at a table with another couple every night- NOT romantic at all. ALso the 2 seatings of 6:30 and 8:45 was very cruise like and annoying times for our liking...Also being there only 3 nights the "2 best" restaurants there happened to be booked up-Weird. The breakfast buffet (not a huge fan of buffets) was actually pretty good & tasty but here they ACTUALLY sit you at a table with other people..

THe beach area is very small, so its very crowded and you are on top of people, which again, not romantic and hardly have enough privacy to have conversation. It's more of a family resort with families with kids then a romantic couples resort.The waiters on beach & pool are very quick & good but some drinks were pretty watered down

Other than that the rooms were excellent, the ocean view is well worth the view and the food is good.I did really enjoy the Italian lunch restaurant. We actually didnt make the shows so i cant comment on that. Overall, if you are traveling with a group or family yes I'd recommend but if you are traveling as a couple looking for a little privacy and romance- this is not realy the place.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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vancouver canada
Senior Contributor
44 reviews 44 reviews
40 hotel reviews
Reviews in 36 cities Reviews in 36 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed December 3, 2012 via mobile

My wife and myself stayed at the Las Americas at the end of November. Overall this hotel has an exceptional service level generally speaking all the staff want you to be happy. Can't say enough about the pool waiters they always want you to have a cold drink in your hand and if you tip them 2 or 3 USD a day the drinks don't stop, they even remember from day to day what you like to drink. A special thanks to Juan he was just excellent! Food is everywhere all the time so nobody will go hungry. The buffet selection was very good as well there is something for everyone. You can hop between Riu hotels with your wrist band and we did head down to the Riu Penisula hotel( this is their newest hotel just a short bus ride away using the R1or R2 bus and it is 85 pesos or about 1 USD one way. One word of caution the bus drivers here do drive fast we were on one bus and he had to be going about 100km/h on the city street, it had my wife hanging on for dear life!! Back to the hotel, they are cleaning ALL THE TIME the hotel couldn't be any cleaner. Also keep in mind that a lot of hotels in Mexico seem to have their own star rating they say this a 5 star hotel but by AAA standards it is only a 4 diamond property and the last time it was awarded was 2009. If you are used to a nice pillow top mattress you won't like the beds. They are very hard the beds weren't to my liking and they have those polyester covers that don't get washed ours was stained and the stains were in the same spots our whole stay. The water in the rooms is not drinkable and smells like sulphur so when you have a shower you don't feel really clean because of the sulphur smell I think it may be grey water- yuk! One last thought if you are not a smoker you may not like the pool area as a lot of people smoke all the time being from Vancouver Canada we are not used to this and it was bothersome. All and all it was a very good stay but we would probably try another resort property next time.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Seattle, Washington
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 2, 2012

Me and my wife stayed at this hotel for 8 nights on May 2012. Upon arrival they upgraded our room to a one that overlooks the ocean which is always a nice way to start to your vacation. Our room was on the second floor at the west wing of the hotel that directly looked into ocean.

Pros:
- Food in the open buffet and restaurants were good. Not something too fancy or anything but the selection and the abundance of the food was worth the money we paid.

- Hotel is next to a v shaped beach which is quite beautiful. It is not sandy or wavy as for the hotels on the east side of the strip which is a big plus for me because I'm more of a sea person than a pool person. Also east end of the beach is rocky and it was full of tropical fishes especially in early morning hours.

- I didn't use the pool at all but it has a nice overlooking view of the ocean.

- Room, pool and dining areas are mostly clean.

- It is not far from strip. It is in walking distance to the heath of the strip which I consider to be Coco Bongo night club.

- Hotel staff was quite friendly and helpful.

Cons:

- There was a smell at the pool area as if they've just cooked scrambled egg for an army of people and that smell was there as long as we stayed there. I never bothered to question about it because we were by the sea all the time so we weren't exposed to it all the time.

- General appearance, behavior and attitude of the Mexican guests made me feel like they were staying at a much lower rate than we payed. The demographics of the people staying there varied greatly. Especially those families with little kids were a bit noisy. Since we went there at the end of season, the hotel was half empty which would explain this situation and also why they were eager to upgrade our room.

Room Tip: Try to avoid lower level rooms because if you leave your balcony door open to hear the ocean waves y...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Kissimmee
Top Contributor
60 reviews 60 reviews
25 hotel reviews
Reviews in 35 cities Reviews in 35 cities
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed December 2, 2012

We travelled the day after Thanksgiving to Cancun with friends and we had a wonderful time (Nov 23 - Dec 1). As most of you veteran travellers problaby know, the hospitality and service in Cancun Mexico are 2nd to none. The people of this city do hospitality as a living and trust me they are good at it. As it relates to the Riu, well, this is no doubt "NOT THE BEST" resort in Cancun. We stayed 8 nights and even though the resort provided some good days they definitely delivered some bad ones The property was supposely 100% booked based on the management response for moving from our floor. If you are already booked at this property then here are a few tips that will help your stay:
1. You must wear wristbands. I'm assuming that this is done because of the amount of their properties they have in close proximity to each other. Cross visiting is allowed. If you ask to have it cut off because of the wide tanning line you will have on your wrist (my wife has fair skin) or if it bothers you when your sleeping and remove it (my friend does not wear any jewerly or even a watch due to allergies) then prepare for an unpleasant visit to the front desk.
2. MOLD, MOLD, MOLD. Do yourself a favor and don't look up at the vents inside of the buffet style restaurant (EL Romero). The ceilings are very high here and I am sure they must not be able to reach them to clean them. Hey, at least there were no birds flying in it to compete for your food.
3. Our room was 316 and we had a great room with one of the wrap around balconies. Spectacular view. Problem is, the mold and must smell inside the hallways to get there is very strong. If you suffer from allergies to airborne mold then stay away from this floor. I can not speak to any other floor since we did not get out on any of those floors. Our room stewart was not very good (clean) and the stocking of supplies is poor. Some days we had drinks in our refrigerator and many days we did not. This applies to coffee which, on a great day, we would get one pack. Our travelling companions has the same problems. Even though room service is available, you must ask for the ordering cards at the service desk after you use the 2 they leave inside the room. You can always call room service and order of course.
4. You must make reservations to eat at the 5 specialty restaurants, (Italian, Mexican, Fusion, Steak and Oriental) There are 2 seatings, yes, seatings as on a cruise ship, 630PM and 8:45PM. You "MUST" get to the restaurant reservations desk by 8AM to ensure you are able to get your reservations since guests from the other locations book here also, and you may book up to 3 days at a time. No vacation attire allowed (that depends on the mood of the staff that night) meaning long pants and collar shirts for males. The food is good but if you are a "FOODIE" that might be a stretch.
5. REAL ESTATE. Key word here folks. Beach is small and sun spots are limited. Yes, you get one towel card per person, and losing them comes with a cost. The sun rises and sets over the room towers meaning, very limited "SUN" time and they cramp as many chairs as possible on it. Try to get as close to the water shore as possible since you will find every available space in the center taken. There is a beach spot to the right side of the beach that has full sun pretty much all day but, it gets full quick. Spots go fast around the bar pool also so, try to get your towels laided out as soon as possible. One great thing here is that bar service on the property is great so, you can get a drink pretty much everywhere except at the restaurants which is beer, wine and non-alcoholic drinks only.

Please don't misunderstand this review. We had a very good time. My observations are strictly as a several times a year all-inclusive traveller and reflect comments based on a level of service that I expect and experience at other resorts. When you pay several thousand dollars for a vacation you should get the best "ALL THE TIME" Making you have to reserve your eating, making you dress up on vacation to eat if you don't want to, hand tagging you with an unremovable braclet, towel cards accountablity and having to tote a key for your safe which many guest, believe it or not, lose at a $55 dollar cost, do not reflect the quality and service of a true "5 STAR ALL-INCLUSIVE RESORT" but more a location looking to bleed their guest for even more fees. U.S travellers, the hotets no longer exchange U.S dollars for Pesos so you must find another way to exchange money.

Room Tip: You can email the hotel ahead of time and request a room. Stay away from the 3rd floor because of th...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
devon
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 1, 2012

My wife and i arrived in Cancun on the10th Nov2012 and booked our holiday with Thomson holidays the hotel was excellent value for money the rooms we very clean the service was second to none and i would advise anybody going to cancun to try it but dont book with Thompson . We arrived at Birmingham airport and we were delayed 2hours because the check in rep had forgot to clear the luggage tab all the cases had to be removed from the plane . we then arrived at Manchester to refuel were we missed the take off slot and waited another 2hours a total of 13 hrs on board one of the worst journeys i have ever made. We then arrived in Cancun and had to stand in passport contrlol for a further 4hrs no rep and nobody to inform us why. When we eventually got through to the main hall still no rep until 1 hour later he told us the office was closed and we would have to wait for tranport it arrived another hour later at last we finally arrived at 9pm that evening Great Hotel but still no sighn of rep
On sunday the following day no sighn of the rep till 2pm he was supposed to be there for 11am when he did arrive he said he new nothing about the delays because the main thomson office was closed we asked for a wecome pack but he had run out of them he was then late and said he had to go and that we would see him the following morning, again never arrived we did not see him until the wed morning no welcome pack he had forgott it . I asked him for a complaints form i will bring it on thursday he told us there office did not have any, excuse after excuse this rep needs to be fired and the main office needs to be informed otherwise we did have a great time The food at the hotel is very good the staff cant do enough for you and the beach and pool areas are kept spottless Beware of Thomson book this hotel with another agent

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hotel Riu Palace Las Americas

Address: Boulevard Kukulcan, Km 8.5, Manzana 50 | Lote 4, Zona Hotelera, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Cancun
#14 Romantic Hotel in Cancun
#19 Top resorts Hotel in Cancun
#19 Luxury Hotel in Cancun
#20 On the Beach Hotel in Cancun
#20 Business Hotel in Cancun
#21 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Riu Palace Las Americas 4*
Official Description (provided by the hotel):
* Located in "Corazone", Cancun???s resort area * On the beachfront * Complimentary sun loungers on the hotel???s private beach * 8-storey building * 100 m/325 ft. to Hotel Riu Cancun * 120 m/390 ft. from a shopping centre * 10 km/6.2 miles from downtown Cancun * 20 km/12.5 miles from the airport * Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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Also Known As:
Riu Palace Cancun
Cancun Riu Palace
Riu Las Americas Cancun
Hotel Riu Palace Las Americas Cancun
Riu Palace Las Americas Hotel
Las Americas Cancun

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