We travelled the day after Thanksgiving to Cancun with friends and we had a wonderful time (Nov 23 - Dec 1). As most of you veteran travellers problaby know, the hospitality and service in Cancun Mexico are 2nd to none. The people of this city do hospitality as a living and trust me they are good at it. As it relates to the Riu, well, this is no doubt "NOT THE BEST" resort in Cancun. We stayed 8 nights and even though the resort provided some good days they definitely delivered some bad ones The property was supposely 100% booked based on the management response for moving from our floor. If you are already booked at this property then here are a few tips that will help your stay:
1. You must wear wristbands. I'm assuming that this is done because of the amount of their properties they have in close proximity to each other. Cross visiting is allowed. If you ask to have it cut off because of the wide tanning line you will have on your wrist (my wife has fair skin) or if it bothers you when your sleeping and remove it (my friend does not wear any jewerly or even a watch due to allergies) then prepare for an unpleasant visit to the front desk.
2. MOLD, MOLD, MOLD. Do yourself a favor and don't look up at the vents inside of the buffet style restaurant (EL Romero). The ceilings are very high here and I am sure they must not be able to reach them to clean them. Hey, at least there were no birds flying in it to compete for your food.
3. Our room was 316 and we had a great room with one of the wrap around balconies. Spectacular view. Problem is, the mold and must smell inside the hallways to get there is very strong. If you suffer from allergies to airborne mold then stay away from this floor. I can not speak to any other floor since we did not get out on any of those floors. Our room stewart was not very good (clean) and the stocking of supplies is poor. Some days we had drinks in our refrigerator and many days we did not. This applies to coffee which, on a great day, we would get one pack. Our travelling companions has the same problems. Even though room service is available, you must ask for the ordering cards at the service desk after you use the 2 they leave inside the room. You can always call room service and order of course.
4. You must make reservations to eat at the 5 specialty restaurants, (Italian, Mexican, Fusion, Steak and Oriental) There are 2 seatings, yes, seatings as on a cruise ship, 630PM and 8:45PM. You "MUST" get to the restaurant reservations desk by 8AM to ensure you are able to get your reservations since guests from the other locations book here also, and you may book up to 3 days at a time. No vacation attire allowed (that depends on the mood of the staff that night) meaning long pants and collar shirts for males. The food is good but if you are a "FOODIE" that might be a stretch.
5. REAL ESTATE. Key word here folks. Beach is small and sun spots are limited. Yes, you get one towel card per person, and losing them comes with a cost. The sun rises and sets over the room towers meaning, very limited "SUN" time and they cramp as many chairs as possible on it. Try to get as close to the water shore as possible since you will find every available space in the center taken. There is a beach spot to the right side of the beach that has full sun pretty much all day but, it gets full quick. Spots go fast around the bar pool also so, try to get your towels laided out as soon as possible. One great thing here is that bar service on the property is great so, you can get a drink pretty much everywhere except at the restaurants which is beer, wine and non-alcoholic drinks only.
Please don't misunderstand this review. We had a very good time. My observations are strictly as a several times a year all-inclusive traveller and reflect comments based on a level of service that I expect and experience at other resorts. When you pay several thousand dollars for a vacation you should get the best "ALL THE TIME" Making you have to reserve your eating, making you dress up on vacation to eat if you don't want to, hand tagging you with an unremovable braclet, towel cards accountablity and having to tote a key for your safe which many guest, believe it or not, lose at a $55 dollar cost, do not reflect the quality and service of a true "5 STAR ALL-INCLUSIVE RESORT" but more a location looking to bleed their guest for even more fees. U.S travellers, the hotets no longer exchange U.S dollars for Pesos so you must find another way to exchange money.
You can email the hotel ahead of time and request a room. Stay away from the 3rd floor because of th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.