My wife and I traveled with my best friend and his wife and had an awesome time there. From the time we arrived the staff were extremely helpful! Check in was a breeze (offered drinks before signing in), had our room ready before check-in at noon (mini-bar fully stocked), went right to the beach after stopping by the great bars at the pools (very helpful), and was at total relaxation by 1:00!!!
I've never had experience with an all-inclusive hotel, but it'll be hard to keep up with this standard. My friend and his wife have had all-inclusives before but they said their stay went beyond anything they expected. The weather was great, except for the wind off the ocean was too strong at times for an enjoyable experience on the beach, but still tolerable. Very good place to swim as well.
The registration area is beautiful and the seating area to the left is nice and large. Immediate feeling of gratification. We asked for the quiet side during registration and never heard anything during the night or day (no people, doors, etc).
The pools were great, a quiet pool to the side of the hotel, a bar pool in the middle and an activity pool to the left, perfect layout. To get a lounge chair near a pool, you do have to get your towel on it by 8-9 am. We had ours by 7-8 and we had our pick of anywhere. The good times start to pick up by noon and everybody seems to be feeling good by early afternoon. Whether you want to relax and snooze the day away or party at the bar or anything in between, there's a place for you there.
We cannot say enough good things about the staff. They are everywhere and extremely willing to help with anything you need. If we had a question or concern they would address it. Very friendly.
We had a standard room on the right end of the hotel and it was more than adequate. Very spacious and a great bathroom. My friend and his wife had a room next door and it was smaller, but with a bigger deck. Each were stocked with a mini-bar, filled everyday if you like, and a liquor cabinet to use as frequently as you wish. We initially thought we would use it alot, but not much at all. We had our fill at the pools and bars. The beds were firm but decent.
There are vendors that would come in the evenings so you don't need to go to the flea market but I'd advise to at least try the market across the street, very interesting ("Come in mister, I rip you off least.") It's still funny.
There is a small theatre that has a live show every evening with a different theme. It's a nice change of pace from the same ol' vacation stuff.
The food is good to great depending on your taste. Honestly I don't know why people don't like the food in previous reviews. Our wives tend to be picky eaters but were very satisfied with what was offered. Plus there are three restraunts to pick from that are theme based from the regular eats- Japenese, Steak house, and another. They are all good places and different from the regular food. The Sports bar is open 24/7 for food and drinks but I don't advise eating here. It's a good place to go for a couple drinks, then head elsewhere.
We were wondering what we'd gotten ourselves into after reading previous reviews, but we had a great vacation! I'm very glad we stayed here. We saw families, spring breakers, regular folk, older people, overall a nice mix and most everyone was having a great time! Overall I'd think this is a better place for couples and friends though. No matter where we go in the future, we'll definitely stay at a RIU. Have fun!
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun