We stayed at the Riu Cancun from March 19-23 with our two kids, age 15 and 12. The hotel is beautiful and very clean. Our room was in the annex and was a jr. suite. We had a beautiful view of the ocean and pool, with only a very small part of the view blocked by the roof of the lower building. It really didn't bother us at all. Room was spacious, well-appointed and clean. Yes, the beds were hard but not so bad that we didn't sleep well. Housekeeping staff is friendly and attentive. On our first day, I tipped the maid $10 US and requested that she refresh the room with 8 towels and 8 washcloths daily, which she did for the entire trip.
The food, in my opinion, is excellent. We never made any reservations, but ate at the buffet for every meal. Breakfast is my personal favorite, the fresh juices at the juice bar are delicious!!!! Eggs cooked to order and wonderful link sausage, yummmm. The coffee leaves something to be desired, and is non-existent before 7am when the buffet opens. They supposedly have early morning coffee service in the lobby bar, but it was always all gone, or the machine wasn't working (the word "machine" should be a red flag anyway). Drinks are strong and service is fast at all the bars. I tipped occasionally, but got just as good service when I didn't tip.
The pool areas were crowded, but a chair was always available. Yes, some folks did rise early and save chairs, but who really cares? If you care enough to snag a sweet spot by the pool then it's worth it to you to get up early. The PA system by the activity pool was really loud and annoying after a while, avoid this area if you want peace and quiet. The area in and around the swim-up bar is the rowdiest, and we actually got to watch a group of intoxicated 20-somethings chant "LOSE THAT TOP" over and over to an equally intoxicated 30-something woman in reference to her bikini. Security was called and it got a little ugly for a while. But the Riu handled it well, and I got to have a good discussion with my 15 and 12 yr old about how stupid some people can get when they drink too much. There is no hot tub, which I didn't realize, which is a deal breaker for my son and husband. I never heard the end of that!
The sun was elusive, and is probably the main reason why I won't stay at this location again. Whoever designed and built this building should be horsewhipped:( There is so much shade, and by 4pm, no sun at all except for a little sliver of real estate behind the stage.
All in all, a nice resort and I would recommend it to friends and send clients there (I am a travel agent).
My daughter and I took a tour to Chitzen Itza. A nice, clean, air conditioned bus picked us up at 8am and drove to a cenote (sink hole) which was very beautiful and you could swim in it (see pics). Then we got back on the bus and went to a buffet restaurant for lunch (yuck), then got to the ruins about 2pm. They are very interesting, but the "peasants" (what my daughter called them, it cracked me up!) selling all the knick-knacks really take away from the splendor of the place. If I were to go again, I'd hire private transport and take a guidebook. It was a 12-hour day.
- Official Description (provided by the hotel):
- Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more less
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- Also Known As:
- Riu Cancun Hotel Cancun
- Riu Cancun Mexico
- Cancun Riu Hotel
- Rui Cancun