First off I will like to thank the staff at the Riu Cancun for there kindness and hard work in making this stay amazing. This is my second review on Trip Advisor and I am always honest and fair with my reviews so I hope this review is helpful. My friend and I both 23 living in Toronto Canada arrived at the Riu on the 29th of December for a one week stay. We were looking to lay back, drink lots of tequila and have a good time which we obviously did plus more! After staying at another all inclusive resort and understanding the whole deal about how it works, we didn’t expect much but in fact this vacation exceeded our expectations. I can imagine a lot of things are true what people say about this hotel and others but I came to the conclusion that some people want everything and more but don’t want to spend a lot of money or open there wallets. If you’re looking for piece and quite, exotic foods and drinks and beach service that you can only dream of then don’t go all inclusive! Better yet stay home if that’s what your mind set is going on an all inclusive vacation. The beds are “hard” so what…call the front desk and they will bring you up a cushion. It is easy to fix a bed that is hard but to fix a bed that is to soft would be almost impossible. Why do I have to wake up early to make a reservation? Maybe because there are almost a thousand people in the hotel and they can’t seat everyone during dinner time so the only way to do this is have a first come first serve policy. Plus it’s free and if you’re so stubborn go across the street and eat at the one of thousand restaurants. I learned that money talks in Mexico and that if you rely want something just tip the person and you will receive what you couldn’t get before. I’m sorry for the above comments but I had to get it off my back.
Now to why I loved the Riu Cancun. The hotel is very big and has a Spanish landscape theme which is a plus if you enjoy that. Everything is open and they utilize the outside a lot with the bars and restaurants. I had my breakfast every morning outside and was steps from one of the four pools plus the beach. The hotel looked like to be one of the nicest hotels from the strip looking from the outside. There are a lot of chairs lining the pools and beach and if you are up by 10am not “8am” as other people say you will be fine. If the chair wasn’t in the sun then we would pick it up and move it which is as simple as that. The reviews are correct that the sun disappears by 3-4pm due to the position of the hotel. There is a point on the beach where you can enjoy the sun longer but most likely all the chairs will be taken so either find a chair in a different spot and move it yourself or give the beach/pool boys 20 pesos to bring you one. As you will notice in my review that giving tips will take you a long way here in Mexico. Just know that even if the sun is not directly on you that its still warm enough to enjoy all the water activities. Speaking of water activities the entertainment crew has things going on all day so if your up for playing pool games and what not then definitely jump in. There is no bar on the actual beach but you can either take a 20 second walk to the bar beside the stairs or again tip one of the waiters to bring drinks right to you all day. We ran into a couple who said they didn’t like the hotel because there was no beach service and I thought to myself you must be so lazy that you cant walk twenty seconds to the bar to get it yourself. This is another example of people who expect the world on a tight budget. All the party/drinking people like me would usually congregate at the swim up bar and hang out there for most of the day. There is another pool where there’s no bar and is very quiet for the people who are looking for that environment.
Now to one of my main concerns about a hotel is the food! I have stayed at a 5 star resort in Cuba where the food was just down right gross and we basically starved the whole week. This was totally the opposite here at the Riu. I literally gained 10 pounds by the end of the trip. There was every type of food you can imagine and it tasted good! Breakfast had all the standard things that included a chef making eggs to your preference, deli & cheese bar, 20 types of cereal, a fruit juice bar with ladies making custom drinks and a huge selection of fruit and coffee/cappuccinos. Lunch time was out of this world. Everyday I either had pizza,wings,nachos,cesar salads, pork chops and get this they had bbq ribs! There was a lot I didn’t even get a chance to try and that was just at the lunch buffet. We expected to get cold sandwiches and hamburgers but boy were we wrong. Dinner was in the main room and it was more formal so make sure you bring some casual clothes. For dinner I had lamb,steak, stuffed lobster tail,shrimp,lasagna and the best ham I have ever tried. We basically would eat like kings there and we never went hungry. I don’t know how people complain about the food because there was such a huge selection. If you didn’t like it then I suggest you either go to a 5 star hotel that’s not all inclusive and pay for the same food or get a condo with a kitchen where you can make your own food. Just a side note, a lot of food is deep fried and salty so you will get real blotted and if you’re the lucky one constipated hahaha so bring some laxatives or Metamucil! I think this just happened to me because I was eating more then I usually do at home. There is a ton of restaurants on the strip and I think its worth checking out at least one time. We went to the taco factory after a night out of hard drinking and it was great.
Now the entertainment. We like to hit the bars and clubs so we basically went out every night with the entertainment staff. Every night we would all meet up in the lobby at 11pm and you pay $45.00 American and they take you to a different club and its unlimited drinks! But if you want to be served right away just tip when you get there and you should be good for the night. All the clubs and bars are a 5 minute walk so don’t get suckered into taking a cab on the way back. Oh ya and if you go with the hotel the group gets there own section and bottle service. The party scene kind of sucked at the hotel during the day because there were a lot of families and couples and not enough young people. We figured this was because it was the holidays and it’s a time where families go on vacation. We talked to the bartender and they said come after March and its all young people. Lots of girls to! Yes there were a lot of loud people on the resort but it was not only the Americans but Canadians and British to. Because of the lack of the party crowd this was the only downer but everything else makes up for it.
We will definitely be coming back but this time for spring break/summer time. This is definitely a good family and couples hotel during the winter and holidays season. The Riu Cancun rocks!