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“brilliant holiday” 5 of 5 stars
Review of Hotel Riu Cancun

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Hotel Riu Cancun
3.5 of 5 Resort (All-Inclusive)   |   Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico   |  
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Ranked #26 of 177 Hotels in Cancun
st helens
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
“brilliant holiday”
5 of 5 stars Reviewed May 24, 2013

stayed here with husband may 2013 ..brilliant hotel ,,beautiful beach ,,perfect positioning in cancun ...staff unbelievable ,very friendly .cant do enough for you .rooms large and comfortable.and spotless infact whole hotel is spotless ,,pool area plenty of room on sunbeds,, ,choice of rowdy pool and peaceful pool or even beach ,,sea glorious,,food great loads of choices ,,guarantee youll put weight on ,,,drinks great ,,international brands available ,,also 4 optic spirits in room plus a fridge full of beer ,lemonade,,pepsi,,and water,,refilled every two days ..free wifi in lobby area 90 mins a day ,,evening entertainment each night either by the hotel team which we found hilarious at times or other acts which were quite good actually ...local bars a stones throw away ,shopping arcade across the road ,,bustops outside hotel which runs every 5 mins and cheap .. snacks available 24 hrs ,, even got there own little nite club
trips werent cheap from the rep but were good ,we went on ,,pirate ship surf and turf which was great fun ,,,,,,chichen itza with thomson you go early so as to miss the crowds its well worth it to apreciate the temples as they show you some fasinating things with sounds ( i wont spoil by telling) which youd not be able to hear with all the other tourist arriving, also on the coach you were constantly offered pastries and drinks,,,,we also went on jungle trek which included ,snorkling in caves rapelling down into water cave ,,,then ziplining through the trees,, after travelling in a truck ,, which was bone shaking but funny .our guide was called isreal ,,he was hilarious ,,,,, also went Coco Bongos which is literally round the corner , we did the gold member which gave us free drinks from 9.30 till closing 4.00,our own private bar and seating area with waiter service ..also went on the swimming with whales sharks,,this was amazing once in a life time experience ,, all in all a billiant holiday

Room Tip: ask travel agent to email them asking for a high floor ,,we were on floor 14 room 1426..perfect...lo...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6,173 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Newcastle upon Tyne, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 24, 2013

My Husband and I stayed here in April, this hotel was better than I ever expected. The staff can not do enough for you, everyone was friendly. The pools were perfect the beach was beautiful. The food was brilliant, there was so much choice. The rooms are comfortable and clean, I would recommend this hotel to anyone. I liked it so much I am going back next year.

Room Tip: All rooms have a sea view
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wigan, United Kingdom
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed May 22, 2013

We got a bargain for this holiday, we got £400 each knocked off in the Thomson sale and cannot believe what we got for our money.

Rooms nice, food great, staff polite and helpful and the arrange of drinks was fantastic.

The free mini bar was also a nice touch!

Really want to come back.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed May 21, 2013

I stayed here for my honey moon in late Feb 2013 and enjoyed it very much! After reviewing many reviews i went with this option as the best deal for my money. I can't say enough about how great of a deal it was. You get what you pay for. Very clean rooms (Vegas style), clean pools, and great (premium) bar! J.walker black, absolute, don Julio. ***only down side is that the beach area is small. not much room so take this into account if you are traveling during busy season!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edwinstowe, Notts
Top Contributor
71 reviews 71 reviews
27 hotel reviews
Reviews in 47 cities Reviews in 47 cities
97 helpful votes 97 helpful votes
5 of 5 stars Reviewed May 20, 2013

we left Nottingham east mids in early may - sadly not by the dreamliner as we'd hoped but there y'go... at least we were still going!!! Flight out was delayed but soon set off and the outward trip was smooth apart from some annoying seat kicking kids behind us who soon halted their odious practice when we scowled at em!!!

even tho we were not on the new thomson baby [787] they used the opportunity to show off their dreamliner menu on us - on way out it was fine, return wasn't more of that later!

the flight of some 10.5 hrs seemed to "fly by" [ouch!] and thanks to several good films on tap we were well settled by time we landed, having flown over liverpool, past Dublin and under the tip of Greenland to meet up with the USA at newfoundland, st johns, then followed the eastern seaboard southerly scooting west past new york before heading out over the gulf of mexico to the east of New orleans...

we landed on time despite a delay, and were soon settled in the caocgh travelling the 20 min hop to the hotel [we were 1st drop off] the heat was incredible... even at 4pm it was still in the high 30's and whilst we were there saw no raiin at all - just sunshine... masses of it!!

The hotel was spot on - couldn't fault it at all - even issues with ignortant door slammers in middle of night were soon resolved, they hoofed the miscreants out!!

Hotel has one main restaurant and 3 a la carte ones you book in advance...

the rooms were very spacious and being all inclusive and 5* included 4 optics in your room along with a fridge full of various canned beverages [incl beer]

The beach was v close and incredible...the sand had the quality i'd never seen before - that is is, what ever the temperature of the day [we had temps 38c - 42c while we were there] the sand always stayed cool to the touch - so no burned soles of your feet folks!!!

thomson crew at hotel were great - no probs there which is how it should be...we had a stroll down the street where within ten mins walk, you came to the likes of Coco bongos night club, hard rock cafe and Hooters...plus many more - we discovered there was a lot of hard selling in that area for entrance fees to these establishments - personally we didn't bother with them altho those that did so had a whale of a time...

what we did do was book a trip to Chichen Itza [we booked it in uk before we left] a very long but satisfying day out...first shock was to be up at 04;30....mexican time is six hrs behind that of Uk so it made the adjustment to mexican time even more compounding!!! but we coped...

ciach pick up was at 05;45, sadly hotel doesn't do a pack up brekky to take with you so had to contend with grim looking sarnies in the hotels 24hr sports bar, where all the two pint wonders were gathered...

The run across to "Itza" was entertaining and very informative by our guide and genial host "Augustine" and his mate faffy...they lkept us well informed, fed and watered [included in price] en route - the journey was relatively boring consisting of a long dual carriageway with little or no bends snaking out westwards from cancun towards Itza some 120mls away...

reason for the early start was to miss the heat of the day and also the crowds... sure enough when we arrived just before 9am, we were sole coach oin car park, and as such were able to take uncluttered [by people] pics for majority of the stay...

folks if you do just one thing during your stay in Mexico, you must visit Chicen Itza....a very rewarding and thought provoking day was the outcome, but the highlight for my partner was the next stop of the trip - a swim in a vast underground cenote [sinkhole - mexico has lots of them] this one was different by way it was underground and apart from a portal in the roof of the cavern allowing sunlight in, was covered...

the dip in this amazing location was surreal and refreshing...add to that the fellow swimmers included black catfish who were blind!!! oh and if you're spooked by deep water - then suggest you give this a miss, as the depth is some 150meters!!!!

final stop was lunch before a 20 min half in Valledodid a typical mexican type of town...we got back to the hotels by 4 ;30pm - all in all a day to rememeber certainly helped by the guides...

rest of our stay zoomed past quickly and it wasn't too long before we found ourselves sat in the reception area in aircooled spleandour awaiting the coach to take us back to airport....

Once at airport this is where you have to hand over the sum of 800 peso's in cash per person to a collector who you pass whilst waiting to check in...800 peso's is what mexico describes as a departure tax [it's equivalent to £45.00 in sterling! so a family of 4 will have to shovel up £180!!!]

Cancun airport is smart clean....and expensive for drinks... can of coke sets you back about three quid !!!

we left cancun on toime and with a swift tailwind pushing us along allowing ground speeds of some 635mph at times, the 9.5 hrs flight soon passed, any chance of sleep impossible...so i watched thre decent films, one after t'other... Hitchcock, Parker and Gangster squad. then they served the dreamliner menu for this reurn flight....

it was diabolical in content and quality!!!

opicture if you can a small tub of still water, with a similar sized tub with "salad" which comprised of [wait fer this!!]... two slices of cucumber a couple of seen better days lettuce leaves and a sprinkling of sweetcorn...[yeah!! a mighty fulfilling salad that!!] it was accompanied by a small tin container with the main hot dish - which revealed a bit of gloopy looking rice withwhat resembled a worn brake pad on top surround by a bit of carrot n broccoli...[turned out to be a chicken breast!] it was grim...band the sweet was a tub of a runny caramel or something - anyway the breakfast we received an hour or so before landing was even worse!!! it comprised of a little tub of orange juice, a sticky bun and a little tub what can only be described as baby vomit which in reality was labelled as "mango yoghurt" oh plus coffee... that was your yummy breakfast destined to sustain you....don't think so somehow eh???

sorry thomson the return dreamliner menu was no dream...more a nightmare!!!

apart from those issues we had a whale of a time and will deffo go back to this hotel - having enjoyed similar service & quality when we stayed at the riu touraeg in cape verde some 18months ago.

the beers we had whilst over there were the expected "corona, Sol and in hotel Dos equis XX" all usual continental lagers...

go! you will be amazed at Itza!!!

Room Tip: ask for a high floor room [we were on 14th out of 15 floors] the views are wonderful especially at s...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed May 20, 2013

We booked a Junior Suite at RIU Cancun for our honeymoon in April. We used Lomas for our airport transportation and they were wonderful!! We were served drinks while we were checking in which was a very nice treat after a long day of flying. The hospitality at this hotel is amazing, the views are incredible and there is food and drinks to please anyone.

This hotel has a lot to offer but it also has it's issues. First of all, we were on our honeymoon and had called multiple times and asked the front desk clerk to make sure we had a King sized bed and not two small beds pushed together and of course we got two beds. We complained and were moved to an upgraded suite but we handed in our keys to the first room in the morning and did not get keys to the second room until later afternoon. The hotel is in need of updating and new mattresses. The beds were not the best and neither was the bedding. We did learn that if the patio door doesn't close properly, the air conditioning will not work but thankfully we asked and got that issue fixed. Leave the maids a couple of dollars and they will go above and beyond to take care of you.

The food and staff were great!!! There are several pools and we visited all of them. The first day we made the mistake of going to the pool with the swim up bar. Needless to say it was a little wild for us and no one ever gets out for a bathroom break so it's pretty nasty. The alcohol does flow freely and there doesn't seem to be a cut off when someone has had too much. The activities folks were tireless in keeping both kids and adults entertained. We ended up at the quiet pool that had lots of shade The pools do close very early so swimming after 7 p.m. is not an option which was really disappointing since going down to the beach after dark is not recommended. There are a lot of vendors walking the beach and security tried to keep them at bay but they didn't have much success.

We did discover a Solarium with a wonderful view and a hot tub. The hotel does not advertise this area but it is a beautiful spot for photos.

As far as the restaurants,, we loved the Japanese but were not fans of the Brazilian.

We loved being across the street from a shopping center that had a combination of mall type shops and market types also. There's a bus stop directly in front of the hotel and I would recommend the bus (Black buses) over the taxis.

We would go back here but we visited the RIU Place next door and will probably go there next year.

One more thing, if you think you want a beverage or coffee before you leave for the airport, make sure you get it before you turn in your keys because once the keys are out of your hands, you're no longer a guest at the hotel.

Room Tip: We were in the middle section of the hotel on the 6th floor with a large veranda and a front view of...
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  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
11 reviews 11 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 19, 2013

Stayed at the Riu Cancun for a "girlfriend getaway" with 4 of my friends (aged between 35-44), from May 8-15, 2013. GREAT STAY!!! As always, I consider TripAdvisor to be a trusted source for info as I prep for a trip. This trip was no exception. I'm always amazed by the expanse of reviews, from "horrible" to "outstanding." As has been my experience in the past, this was a wonderful resort--for the nay-sayers . . . if you want a Ritz-Carlton experience, stay (and pay) at the Ritz!!!

This was my first Riu vacation ever, and I absolutely loved the entire experience. I will definitely stay at Riu properties again in the future!

Upon arrival, we requested 3 rooms near each other. We arrived about noon and no rooms were available yet, so they had us leave our bags and we were given wrist bands (for food and drink), towel cards, and directions to the changing room area. We were pool side by 12:30 with full bellies. At 3p we checked back, and the desk clerks had managed to get 2 rooms side-by-side, and the 3rd room down the hall. There are 2 buildings at this property--if you are in the tower you still have an old-fashioned key (which people wore around their necks). We were in the low-rise (6-story) building, and had key cards like modern properties. Safes were, indeed, still keyed. We found a hiding place in the room so we wouldn't have to keep up with the key each day. *** NOTE: one day we forgot to lock the safe, and returned to the room to find a note from our housekeeper reminding us to lock it. Had she been dishonest, we would have lost an Apple IPad, credit cards, cash, jewelry, camera, etc. Very impressive! Our rooms had been upgraded to min-suites, which was a lovely surprise. As already mentioned in every other review, the fridge and liquor were restocked every-other-day. The A/C in our room worked great!

Food: we were all very impressed. The food was the best I've had at an all-inclusive resort. We ate breakfast and lunch in the buffet daily. It was really good--different entrees daily, fresh food constantly being put out, etc. We tried the Steak House and the Brazillian restaurant and both were delicious. We didn't try the Japanese restaurant but heard it was delicious.

Bars: we were pretty good about tipping the bartenders, which got us great service. They knew what we wanted before we got to the bar, made our drinks with name-brand liquors (Finlandia, Kahlua, etc), and were very friendly. We took big giant plastic insulated cups (with lids and straws) which I highly recommend to everyone. It kept my drinks icy cold for extended periods of time, right up until time to get the next drink. Everyone at the pool was envious and asked where we'd bought them. We told them, Walmart, back in the US. We spent tons of time at the swim-up pool bar, but in the evenings we would hang out in the showroom (where the nightly shows were put on) or the bar outside the lobby bar (lovely breeze and the sound of the ocean waves).

Grounds: the grounds are kept up beautifully, and you constantly see folks cleaning, polishing, trimming, shining, repairing, etc. The inside portions of the property are lovely.

Shows: they are definitely a bit cheezy . . . but the older set seemed to enjoy them. We went almost nightly, and the show-room was always full with every seat taken. It was a fun way to kick off the evenings.

Nightclub: was much better than I expected, based on what I'd read. It was really hopping starting about 11:15 or so, and the dancefloor stayed crowded.

Sports bar: kind of disappointing, mainly because it was so underutilized. No one was ever there. We went a couple of times and shot pool, which was fun. The bartender was the only grouchy/unpersonable person we encountered the entire stay. He truly seemed "put out" any time someone wanted a drink. The late night food in the sportsbar was really bad--make sure you eat plenty at dinner so you don't have to eat in there.

Pools: There are 2 infinity pools (one on each end of the resort)--both of which are beautiful. They are the quietest pools. One is actually a double-infinity pool, where the water from one pool runs off into a lower pool. Then there is the activity pool--loud and always something going on (tug-o-war, water polo, water aerobics, etc.). And, last but not least is the pool with the swim-up bar. We loved this one--lots of fun stuff going on all the time, and great people watching.

Beach: The beach was much nicer than I'd expected. The water had far less rocky patches than I'd expected--I brought water shoes and never once used them. It's easy enough to walk 15-20 feet and go in where there were no rocks. The water was turquoise, the sand was like sugar. Absolutely gorgeous.

Excursions and Day Trips away from the resort: one day we caught the city bus and went to Market 28 to do some shopping. We hated it. The locals/shop-owners are very aggressive. Their prices are insulting, and when you counter with something lower, you go back and forth and play the game til you hopefully, get to a decent price. A few of them got angry and started yelling and cursing at us because we'd insulted them with a counter-offer. Market 28 is not right off of the bus-stop, and we had to walk down some sketchy back alley to get there. I just don't recommend it. We couldn't wait to get back to the resort. Another day we booked a trip and went on an all-day excursion on Albatros Catamarans. It was awesome! We selected the "adult boat" which was comprised of about 20 passengers. The trip included alcohol and music/dancing. We dropped anchor and did some snorkeling. Then something akin to parasailing, off the back of the boat. Both were fun! Then we sailed to Isla Mujeres where we got to spend an hour and a half shopping. Enjoyed the much lower-key, low-pressure shopping experience here. Then, back on the boat and off to a private beach park. A small 3-piece band was set up under a tree playing music while everyone ate at the free Mexican buffet. Then, the final sale back to Cancun. We left Cancun about 9:30 and returned about 5:00. Highly recommend this tour.

Sorry so long, but wanted to share our wonderful experience. We all highly recommend the Riu Cancun. It was with great sadness that we left. Cheers!

Room Tip: If you are in the low-rise building, try to get on floor 3 or above. We were on Floor 2, and there...
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Riu Cancun

Address: Blvd. Kukulcan, Km 9, Manzana 50, Lote 5, Cancun 77500, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Cancun
#23 Top resorts Hotel in Cancun
#24 Romantic Hotel in Cancun
#25 On the Beach Hotel in Cancun
#40 Family Hotel in Cancun
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Hotel Riu Cancun 3.5*
Number of rooms: 569
Official Description (provided by the hotel):
Located in "Corazone", Cancun's resort area. 14-Storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 M/65 ft. From a shopping centre. 10 Km/6.2 Miles from downtown Cancun. 20 Km/12.5 Miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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Also Known As:
Riu Cancun Hotel Cancun
Riu Cancun Mexico
Cancun Riu Hotel
Rui Cancun

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