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Riu Cancun: Traveler Reviews

3.5 of 5
Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
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Riu Cancun
Ranked #39 of 171 hotels in Cancun
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4,516 reviews from our community

Traveler rating
    2,264
    1,264
    500
    287
    201
See reviews for
Families
680
 
Couples
1634
 
Solo
51
 
Business
34
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sao Paulo, SP
1 review
“Riu Cancun”
4 of 5 stars Reviewed February 14, 2013

We had a great time there. When you arrived you have a welcome drink, and do not forget that the rooms are available only after 3:00 pm . All the personal are very friendly. The food is really great and you have a great variety. The hotel is very well located , you can go to Caracol center just walking. You do not need a car. If you want to rest the entertainment team will take care off your children s and if you go with teens you also will have a great time . Every night you will have a different program at the theater . You will have a great time there .

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask bouboujou about Riu Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sutton Coldfield, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
“All Round PERFECT !”
5 of 5 stars Reviewed February 14, 2013

Just come back from Riu Cancun.
honestly say could NOT fault a thing.
Staff went out there way to help, Room always clean after cleaners been.
Food was great, never ate so much. Pools are areas were spot loss :)
Balcony view was just mind blowing.
Added bonus, my partner proposed to me one evening in front of the perfect ocean. :))
Can honestly say will defintly go back.
Recommendations.. COCO BONGO, Night club and Show, not just for the youngsters, was one of our fab nights out.
Just watch out for Taxis, one one company on town and they do rip you off, so ask how much before u get in...

Room Tip: All rooms are great
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
See 3 more reviews by Tracy P for Cancun
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madison, Wisconsin
1 review
5 helpful votes 5 helpful votes
“wonderful vacation”
4 of 5 stars Reviewed February 13, 2013

I just returned from RIU after spending 7 nights at the resort. I have no complaints. The food was good, especially the buffet. The themed restaurants were OK. The rooms were good, and the ocean view from our room was perfect. The service was top notch, as well as the event staff. The resort is located down town, in the middle of all the hustle and bustle, but I didn't mind that. We ventured off one evening and did some shopping and the found some deep sea fishing for half the price that our travel agent was going to charge us. Overall a great trip for the price.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
Ask esimon2525 about Riu Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
“Great vacation”
4 of 5 stars Reviewed February 12, 2013

Just returned from our trip and we had a great time. The junior suite we had was roomy and had an excellent view of the pool and ocean. . The room although smelled a bit musty all the time. The food was ok. The buffet had pretty much the same food all the time, but we always found something we liked. The staff an service were great. We never waited on anything, and they always had a smile !! The Brazilian restaurant was awful . The meat was dry and had no taste. We didn't like anything in there. Beach was always crowded as was the pool. You had to get up at the crack of dawn to get a chair . So many resorts are like that and it's so annoying . People put out their towels and you don't see anyone in the chairs for hours. But overall we had a good time and the weather there was great the whole time!

Room Tip: We had room 459 , a junior suite. Great location. Couldn't have had a better view.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
Ask Sue K about Riu Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manitoba
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Great Trip”
4 of 5 stars Reviewed February 11, 2013

Just got back from a wonderful week at this resort. The room was very nice and very clean, had a decent view of the
ocean and pool. Food at the hotel buffet was awesome, the themed restraunts weren't as good but ok. The only draw back was there is no food room service and the coffee wasn't great. Staff were more than awesome, can't complain about the service. The patio bar was fantastic and Frank the bar tender was the bomb!!!!!!! Awesome guy and always had our drinks ready befor we new we needed them..lol Beach and pools are very nice. Swim up bar and pool very busy and lots of fun. Very friendly place over all. Will definately stay here again. At the risk of repeating myself, the staff was AWSOME!!!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
Ask TamVanL about Riu Cancun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Riu Cancun

Also Known As:
Riu Cancun Hotel Cancun
Cancun Riu
Riu Cancun Mexico
Riu Cancun Hotel
Cancun Riu Hotel
Hotel Riu Cancun
Riu
Rui Cancun
Address: Blvd Kukulcan Km 8.5, Manzana 50, Lote 5 | Zona Hotelera, Quintana Roo, Cancun 77500, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Cancun
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Parking Kids Activities Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Top resorts Hotels in Cancun
#29 Romantic Hotels in Cancun
#31 On the Beach Hotels in Cancun
#43 Family Hotels in Cancun
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Located in "Corazone", Cancun's resort area. 14-storey main building and a 5-storey annex building. On the beachfront. Complimentary sun loungers on the beach. 20 m/65 ft. from a shopping centre. 10 km/6.2 miles from downtown Cancun. 20 km/12.5 miles from Cancun Int'l. Airport. Credit cards accepted: MasterCard, Amex, Visa ... more   less 
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